You may be able to avoid this issue by planning ahead. Some forms can be filled out online. You can also contact the relevant government organization to ask for the form in an accessible format. However, if you are unable to fill out the form online and cannot get the form in an accessible format, you can speak with an employee or supervisor about how best to proceed. By asking for help and explaining the issue, you trigger the government organization’s duty to accommodate you to the point of undue hardship. If they are reluctant to assist, you can remind them that they have this legal duty and escalate your complaint as necessary – for example, to management or a supervisor. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?
