Government & Consumer Services

Learn about your rights in government and consumer services by reviewing the government and consumer services scenario links or by downloading the PDF version.

CNIB created this legal information handbook to provide helpful responses to some of the most common questions we heard. 

In the handbook below, you’ll find: 

  • An overview of your most important legal rights related to government and consumer services
  • Answers to common questions like: 
    • "When shopping, I often have trouble reading labels and telling the difference between products. What can I do?"
    • "When shopping or dining out, I often encounter an inaccessible point of sale terminal. What can I do?"
  • Links to helpful legal services and community supports