You can contact a customer service representative for the relevant government organization. For Service Nova Scotia, you can contact the Contact Centre by telephone at 1-800-670-4357. Alternatively, you can refer to Service Nova Scotia’s Department Contact Directories for the appropriate phone number.
If you are in Halifax and concerned about a municipal service, you may call 311. You can also find contact information specific to departments on the Halifax.ca website (for instance, the Diversity and Inclusion office). This may be useful if you have an issue with a specific service. Outside of Halifax, most municipalities post contact phone numbers on their websites.
When speaking with a customer service representative, make sure to explain your issue in detail. This triggers the service provider’s duty to accommodate to the point of undue hardship. If they are unwilling to help, you can politely remind them of their legal duty to provide accommodation. If necessary, you can escalate your complaint to a manager or supervisor. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?