If you are worried about the possibility of becoming disoriented in a new location, it may be a good idea to call ahead. There are also several devices and apps available to assist you with these kinds of issues. To learn more, you can visit the Tech tab on CNIB’s website. There are also various wayfinding tools that may be of assistance to you. However, if you cannot use or do not have access to this kind of technology and find yourself disoriented in a new location, you can approach a store employee to ask for help. By asking for help and explaining the reason for your request, you trigger the business/organization’s duty to accommodate you up to the point of undue hardship. If they are reluctant to accommodate you, you can remind them of their legal obligations. If they continue to refuse to cooperate, you can escalate your complaint to a manager or owner. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?
