If you feel that you have been discriminated against, it is usually best to first inform the other party of your right to receive the service and to receive accommodation. You may also want to try to resolve the issue amicably by speaking with a supervisor.
However, if you cannot resolve the issue amicably, you may want to consult with a lawyer about the options available to you, including:
- A complaint to the Nova Scotia Human Rights Commission. You can contact the Nova Scotia Human Rights Commission or visits its Complaint Self‐Assessment page to get a sense of whether or not your experience falls within the purview of the Human Rights Act. If your issue falls within the purview of the Human Rights Act, commission staff can help you file a complaint. Generally, you must make a complaint within twelve months of the incident. See the Human Rights Guide for more information.
- If you are dealing with a government service provider, you can make a complaint to the Nova Scotia Office of the Ombudsman.
- Finally, if you are discriminated against because you are accompanied by a guide dog, you may also want to make a complaint to the police, who have the authority to investigate and lay charges under the Blind Persons’ Rights Act.