There are several devices and apps that are available to assist with these kinds of issues. To learn more, you can visit the Tech tab on CNIB’s website. However, if you cannot use or do not have access to this kind of technology, you can approach a store employee to ask for help. By asking for help, you trigger the business’ duty to accommodate you to the point of undue hardship. If they are reluctant to provide you with the support you need, you can remind them of their legal obligations. If they continue to refuse to cooperate, you can escalate your complaint to a manager or supervisor. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?
