Approach an employee to ask for assistance. If it is your first time visiting the store or restaurant, you may find it helpful to contact them ahead of time to let them know that you may need assistance. By asking for help, you trigger the business’ duty to accommodate you to the point of undue hardship. If they are reluctant to provide you with accommodations, you can remind them of their legal obligations. If they continue to refuse to cooperate, you can escalate your complaint to a manager or owner. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?
