In these situations, it is best to approach an employee for assistance. Explain how the queue is inaccessible and explain what kind of assistance you require from them. For example, you may ask for an employee to guide you through the queue or ask an employee to call your number when it appears on the screen.
When you explain your issue to an employee, this triggers the business/ organization’s duty to accommodate you up to the point of undue hardship. If the employee refuses to accommodate you, you can politely remind them of their legal duty. If they continue to refuse to cooperate, you can escalate your complaint to a manager or supervisor. For additional options, refer to the section of this handbook, titled What can I do to enforce my legal rights?