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A smiling and friendly fundraiser for CNIB on a neighbourhood street

Have you seen us in your neighbourhood?

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Yes, we are fundraising!

The CNIB Foundation has partnered with fundraising organization Globalfaces Direct, TNI and Public Outreach to fundraise safely for monthly donations in B.C., Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Why do you do face-to-face fundraising?Fundraising image of Two volunteer  with  CNIB T-shirt

Face-to-face fundraising is when representatives from a charity hit the streets or go door-to-door to raise awareness about their cause and ask members of the public to support their organization with a monthly donation. 

Like most charities in Canada, the CNIB Foundation has engaged in face-to-face fundraising in select regions across the country. We do this for two reasons: It enables us to raise awareness about the issues facing blind and partially sighted Canadians and also because it's a cost-effective way of getting sustainable monthly donations, enabling us to direct more of your support to those who need it.

When operating, our canvassers do not work on commission. The amount of donations they secure does not affect their earnings.

If you have any questions about our fundraising, contact us at 1-800-563-2642. 

How can I tell if a face-to-face fundraiser is legitimate?

When operating, canvassers working on behalf of our organization wear CNIB Foundation vests or t-shirts and name tags displaying their photo. They also use electronic tablets, not paper forms, to ensure financial information from our donors is kept safe and secure. The fundraiser should be able to answer questions about the CNIB Foundation and our programs if you ask them to. For their personal safety, face-to-face canvassers cannot accept cash donations. If you have any questions about our fundraising, contact us at 1-800-563-2642. 

Why are you fundraising via face-to-face right now?

CNIB fundraiser in a parka and a bright yellow vest wearing a mask and holding a tablet Most of the CNIB Foundation’s traditional fundraising methods (events, galas, etc.) are no longer possible due to COVID-19, but that does not mean the need for those funds has gone away. We are relying on Street canvassing and Door-to-door fundraising as a way to help Canadians continue to support the causes they care about, but from the safety and comfort of   their home. We are committed to ensuring no one is left behind, and in order to meet that   commitment, we must continue to mobilize Canadians to support our work. We need funding to be there for people with sight loss from coast to coast to coast.

 Many people with sight loss are facing unique challenges that mainstream support networks are not equipped to address. We understand that this is a difficult time for many and would only ask for support from those who feel they are able to at this time.

 We are taking every precaution while fundraising, adhering to local guidelines and regulations, and the health of the public and our fundraisers is our highest priority. Please rest assured that  we are assessing the situation daily and adjusting our work accordingly to protect the health of all involved.

Do you have permission to be fundraising?

Our fundraising partners are operating in accordance with the rules laid out by the provincial and federal governments. Each door-to-door fundraiser has been provided with a thermometer and must take their temperature daily before reporting to work. Staff are required to stay home and isolate if experiencing illness of any kind. Our fundraising partners are tracking and monitoring the situation daily through information provided by the Public Health Agency of Canada and local provincial health authorities.

What precautions are you taking to keep donors and fundraisers safe?

Fundraisers are disallowed from shaking hands with or otherwise making physical contact with donors. For the duration of fundraising conversations, social distancing best practices as described by the World Health Organization are being followed, including wearing personal protective equipment.

Donors are instructed to not make any physical contact with the fundraisers. This includes fundraising tablet devices. Fundraisers input a donor’s information into the tablet device and donors will no longer provide their signature through the tablet device.

Canvassers have been trained in the best face-to-face fundraising practices in the wake of COVID-19. They have been trained to speak to the precautions they are taking as well as convey the importance of continued support.

What personal protective equipment (PPE) are fundraisers using?

Fundraisers are required to wear personal protective gear. This gear follows recommendations as prescribed by the Canadian Medical Association and other leading health authorities around the globe.

This includes but is not limited to:A smiling and masked CNIB canvasser on a Vancouver street

  • Masks
  • Face shields
  • Hand sanitizer
  • Gloves
  • Doorbell ringer for door-to-door fundraisers

Door-to-door canvassers are also equipped with custom COVID-19-related gear. This includes buttons, gloves, lanyards and hats. This gear clearly speaks to the necessity of maintaining a two-metre distance during face-to-face fundraising interactions.

Each fundraiser is equipped with sanitizer and wipes. They have been trained and instructed to use these sanitization materials before/after every interaction, cleaning their hands, tablets, and phones.

What is the sign-up process with a face-to-face canvasser?

We are partnered with three face-to-face fundraising organizations across Canada: Globalfaces Direct, Public Outreach and TNI The Network Inc. For their safety and yours, each uses contactless sign-up methods.

If signing up on the spot with a door-to-door Globalfaces Direct fundraiser, donor information will be captured securely on a tablet device and then confirmed via phone by their call centre. You may receive a call from any of the following numbers as it relates to your CNIB monthly donation (888-539-6913, 1-833-471-1137 or 647-943-0840).

If signing up with a Public Outreach fundraiser at the door or in the street, fundraisers will capture donation details via their secure tablet device.

If signing up with a TNI canvasser at the door, contact details are captured by the fundraiser on a tablet device. To complete the process, you will then receive a text message with a link that will take you to a secure online form on your mobile phone, where you will enter your donation details. Once the form is complete and submitted, you will be instructed to call the secure verification centre at 1-855-567-0971 to confirm your details.

With all methods of sign-up, you will receive an email confirmation afterwards, and you may receive a welcome text and/or call within one week. 

What are your face-to-face and tele-fundraising hours?[10:01 a.m.] John Lalley Pic 4: 3 Three CNIB fundraisers wearing masks and bright yellow vests smiling as they greet, and flashing the peace sign with first and second fingers raised in a V shape  [10:02 a.m.] John Lalley Appreciate your help Sir

Our canvass times vary by province, and we fundraise 5-7 days per week depending on the time of year:

Our Street and Park fundraisers canvass between the hours of 10:00am – 7pm.

Our Mall fundraisers canvass during mall hours, from open until close.

Our Door-to-Door fundraisers canvass between the hours of 1:00pm – 9:00pm, depending on where they are located.

Our Telefundraisers call between the hours of 9:30am – 9:00pm Monday to Friday, and between 10:00am – 5:30pm on Saturdays.

If you have any questions about our fundraising, contact us at 1-800-563-2642