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You have questions? We have answers.

When you reach out to the CNIB Contact Centre, our friendly and experienced staff are on hand to provide all the information you need to start or continue your journey with CNIB.

Here are just some of the topics and programs that our bilingual team members can help you navigate:

Questions around transitions to sight loss
How to obtain or renew a CNIB card
Technology programs and workshops
Becoming a donor
CNIB Guide Dogs
CNIB Smartlife – retailer of assistive products for people with sight loss
CNIB Mobile Hub and upcoming tour schedule
Peer support programs
Child and youth programs
National and regional events
Regional programming
Braille services
Scholarships
Volunteering with CNIB

We even help alert you to services you may not know about, like our advocacy initiatives, our Come to Work program, or our one-of-a-kind camp, CNIB Lake Joe. Our team is located across the country, and includes predominantly staff with lived sight loss experience and first-hand knowledge of the benefits of CNIB services and programs.

Our phone lines are open Monday to Friday from 8:00 a.m. to 7:30 p.m. Eastern. We are closed Thursday afternoons from 1:20 p.m. to 3:00 p.m. Eastern to accommodate staff training and development sessions.

CNIB Tech Hotline gives you fast, friendly virtual support when you run into tech issues. You book a one-on-one call, and we guide you through your question. Get help with iPhone and iPad, Android phones, general tech, computer screen readers, screen magnifiers, wearable devices, braille displays and video magnifiers. If the issue needs more support, we connect you with the right specialist.

Book your appointment today by calling us, or Schedule a Tech Hotline session.

We also invite you to fill out the form below if you prefer written communication or would like to request a call back.

Call us toll-Free: 1-800-563-2642

First Name

Last Name

Address

Telephone

Preferred method of communication:

Please tell us a bit about yourself so we can better serve you. I am a:

My feedback is related to:

Donation - One-time, tribute, or fundraising events or campaigns

Monthly Donation - Gift Updates to Amount or Payment Details

CNIB Smartlife

CNIB Card or Transit Pass Renewal or Replacement

Vision Loss Rehabilitation therapy (enhancing independence for travel and navigation, daily tasks within the home, and low vision aids)

Advocacy

One of our websites

Local Office

General

Select an Advocacy Topic

Select an Office

Feedback details:

*Please provide as much information as possible so we can better assist when we contact you.
In most cases, someone will respond within 2 or 3 days (excluding weekends and holidays).
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Please upload any relevant documentation or supporting files related to your request. Accepted file formats are PDF and Microsoft Word (.doc). The maximum file size limit is 12MB.

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12 MB limit.
Allowed types: pdf, doc, docx.

Please note that while CNIB can provide general information about vision loss and vision health, we cannot provide answers to specific medical questions or personal medical advice or consultation. Always consult with your physician, eye care professional or other qualified health provider about any questions you may have regarding a health matter.

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