Certain technological wayfinding tools may be useful in helping you navigate through public spaces, including transit stations and terminals. These include:
- Blind Square – a GPS app developed for people with sight loss that describes the environment and announces points of interest and street intersections.
- Key 2 Access – a pedestrian mobility app that allows users to wirelessly request crossing at intersections without having to locate the button on the Know Your Rights – Transportation 11 pole. It also allows users to wirelessly open doors and obtain information regarding indoor spaces. -
- Access Now – a map application that shares accessibility information for locations based on users’ feedback.
- Be My Eyes – a volunteer-based app that connects people with sight loss to sighted volunteers, who can assist with tasks such as reading instructions or navigating new surroundings.
You may also find it useful to check if the transportation provider has any online resources or guides for using their services. For example, in Halifax, the How to Ride Transit Guide provides a collection of guides and videos in multiple languages with information about how to access schedules, plan a trip on buses or ferries, and use Halifax Transit safely.
If none of these resources meet your needs, your next steps will likely depend on how often you travel through this public space. If you use the transit station or terminal rarely, consider asking for help from those around you to locate, staff, like a security guard or ticket collector. When you speak with staff, explain that you are having trouble navigating the station because of your sight loss. Explain what assistance you require in as much detail as possible. When you disclose your disability to an employee, you trigger that organization’s legal duty to accommodate you to the point of undue hardship.
If you use the station or terminal more frequently, consider contacting the transportation service provider directly to explore options for ongoing accommodation. Many transit organizations have a designated person responsible for accessibility who can assist you. If this does not help, you can gradually escalate your complaint – for example, through an official complaint process or to higher levels of management.
If your concerns are still not addressed, consider consulting with a human rights lawyer to see what options you have. To learn more about the options that may be available to you, visit the section of this handbook, titled What can I do to enforce my legal rights?