As a first step, consider voicing your concerns to the transportation provider. Many large transportation service providers have a designated person responsible for accessibility who can assist you. For example, in the Halifax Regional Municipality, you may call 311 or 1-800-835-6428 to make an inquiry or complaint related to Halifax Transit.
If this does not help, you can gradually escalate your complaint to higher levels of management or to an official complaint process. For example, when travelling with VIA Rail, you may use their online Accessibility Complaint form to voice your concerns.
If your concerns remain unresolved, consider consulting with a human rights lawyer about your options. To learn more about the options that may be available to you, visit the section of this handbook, titled What can I do to enforce my legal rights?