Questions? Complaints? Compliments? We want to hear from you
Whether you’re in Ottawa, Vancouver or Edmonton, you might get a knock on the door from one of our friendly CNIB canvassers or encounter them on the sidewalks of your downtown. The canvasser will introduce themselves, answer any questions you might have about our work, and assist you in becoming a monthly supporter to our Partners in Vision program or CNIB Guide Dogs.
Get in touch
We take all feedback very seriously. All complaints are fully investigated, and we ensure all positive feedback makes its way back to the fundraiser!
In order to properly investigate and follow-up in a timely manner, all feedback must include the following information:
- Date of interaction
- Time of interaction
- Location of interaction (Address or postal code for door-to-door; intersection for street fundraising)
- Details of interaction
- Any additional helpful information you can provide (e.g. Description of fundraiser)
To provide feedback about your face-to-face fundraising experience, contact us at 1-800-563-2642 and press 1, donor.services@cnib.ca or fill out our online feedback form.
Commonly Asked Questions
Who do we work with?
We are partnered with three face-to-face fundraising organizations across Canada: Globalfaces Direct, Public Outreach, and TNI The Network Inc. For their safety and yours, each uses contactless sign-up methods.
Where do we fundraise?
Whether you’re in Moncton, Vancouver or Toronto, you might get a knock on the door from one of our friendly CNIB canvassers or see them on the sidewalks of your downtown. We’re active year-round, with campaigns in places like Victoria, BC; Regina, SK; Calgary, AB; Winnipeg, MB; Montreal, QC; Halifax, NS; and across Ontario – just to name a few! Want to verify where we are right now? Contact our Donor Services team at 1-800-563-2642 and press 1, or donor.services@cnib.ca.
Do your fundraisers receive commission?
CNIB Foundation (The Canadian National Institute for the Blind) adheres to Imagine Canada guidelines. Face-to-face fundraising is a physically and mentally demanding job and canvassers are paid an hourly wage regardless of the amount of donations raised for CNIB; they do not receive commission.
Fundraising representatives are expected to conduct themselves in an honest, respectful and effective manner that ensures a positive experience for anyone they engage with, and the best possible results for the CNIB Foundation.
What is the sign-up process with a face-to-face canvasser?
We are partnered with three face-to-face fundraising organizations across Canada: Globalfaces Direct, Public Outreach, and TNI The Network Inc.
If signing up on the spot with a door-to-door Globalfaces Direct fundraiser, donor information will be captured securely on a tablet device and then confirmed via phone by their call centre. Your fundraiser will use one of the following numbers to reach their call centre, as it relates to your CNIB monthly donation: (888-539-6913, 1-833-471-1137 or 647-943-0840).
If signing up with a Public Outreach fundraiser at the door, in the mall, or on the street, fundraisers will capture donation details via their secure tablet device. You can expect to receive a phone call from one of the following numbers to verify that the information collected is accurate: (289-401-1593, 778-508-9750, 438-801-3028, or 581-705-6997).
If signing up with a TNI canvasser at the door, contact details are captured by the fundraiser on a tablet device. To complete the process, you will then receive a text message with a link that will take you to a secure online form on your mobile phone, where you will enter your donation details. Once the form is complete and submitted, you will be instructed to call the secure verification centre at 1-855-567-0971 to confirm your details.
With all methods of sign-up, you will receive an email confirmation afterwards, and you may receive a welcome text and/or call within one week.
How can I tell if a fundraiser is legitimate?
When operating, canvassers working on behalf of our organization wear yellow CNIB Foundation vests or t-shirts and name tags displaying their photo. An official canvasser will also be using an electronic tablet to ensure financial information from our donors is kept safe and secure. The fundraiser should be able to answer questions about the CNIB Foundation and our programs if you ask them to. For their personal safety, face-to-face canvassers cannot accept cash donations. For more detailed information, visit our fundraising safety page.
What are your face-to-face fundraising hours?
Our canvass times vary by province, and we fundraise 5-7 days per week depending on the time of year:
Our Street fundraisers canvass between the hours of 10 a.m. – 7 p.m.
Our Mall fundraisers canvass during mall hours, from open until close.
Our Door-to-Door fundraisers canvass between the hours of 12 p.m. – 9 p.m., depending on where they are located and the time of year.
Does the CNIB Foundation carry out telemarketing?
Like many charities, CNIB (Canadian National Institute for the Blind) engages in tele-fundraising campaigns at select times throughout the year. We do this not only because it allows us to raise awareness about our work, but it's a very cost-effective way of securing sustainable monthly donations, enabling us to direct more of your support to those who need it.
Our Telefundraisers call between the hours of 9 a.m. – 9 p.m. Monday to Friday, and between 10 a.m. – 7 p.m. on weekends.
If you have any questions about our fundraising, contact us at 1-800-563-2642 and press 1, or donor.services@cnib.ca.