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Donor FAQs

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Browse the questions below to find out more about making a gift to the CNIB Foundation. If you can't find the information you're looking for here, call us toll-free at 1-800-563-2642 or email donor.services@cnib.ca. One of our specialists will be happy to assist you.

How do I donate to the CNIB Foundation? 

First, decide whether you'd like to sponsor a guide dog, or make a monthly or single gift. A monthly gift is an easy and convenient way of giving that maximizes your support, allowing you to make a greater difference over the long term. A single gift still allows you to make a wonderful impact in the lives of people in your community who are blind or partially sighted. Every dollar makes a difference.


Once you've decided on whether you'd like to make a monthly or single gift you can do so in one of three ways:

  • Online: Use our secure online donation form to make a gift using your credit card, banking information or via PayPal.
  • By phone: Call us toll-free at 1-800-563-2642 to make your donation safely over the phone.
  • By mail: Send a cheque to your local CNIB Foundation office or our national office, here:

CNIB Foundation
1929 Bayview Ave.
Toronto, ON
M4G 3E8

Please make all cheques payable to our legal name: The Canadian National Institute for the Blind.

How can I leave a gift in my will to the CNIB Foundation?

Making a gift in your will is one of the most powerful ways to support us. In fact, we rely on these types of gifts for a large portion of our funding. Visit our Gift in Your Will page to learn more. You can also visit our Make a Planned Gift page to find out about other kinds of legacy gifts you can leave for us. 

How can I donate in memory of a loved one who has died?

You can donate in memory of someone by filling out our online "In Memory" donation form, or by calling us at 1-800-563-2642 and making your gift securely over the phone.

How can I raise money for the CNIB Foundation?

Visit our Fundraise for Us page for all the information you need to raise money for us, whether you want to host a charity dinner party, run a marathon for the CNIB Foundation, or hold a toonie drive at your workplace. 

Can I drop off a donation at my local CNIB Foundation office?

Yes. We're always grateful to accept your donations in person, online, by mail or over the phone. It's best to contact your local office before you come in to ensure we’re open when you're planning to visit and that someone is available to accept your donation and thank you. You can also call us toll-free at 1-800-563-2642 and ask to be transferred to your local office.

When will I receive a tax receipt for my monthly donations?

Each February we send out a consolidated receipt for your total monthly donations to use for income tax purposes.

How do I make a change to my monthly donation? 

If you'd like to make a change to your monthly donation, call 1-888-563-2642 or email donor.services@cnib.ca. Be sure to provide your full name and mailing address. 

Why do you send labels, calendars and other items to donors through the mail?

We send small gifts like labels and calendars to our donors through the mail for several reasons, especially to thank donors for their support.

We've also found they inspire our donors to continue supporting the CNIB Foundation. Because they cost us very little to produce (around 50 cents, on average), they're an economical way for us to raise funds for our programs and services. 

If donors aren't interested in these gifts, they can choose to opt out. If you'd like us to stop sending you gifts through the mail, call us at 1-800-563-2642 and let us know.   

Why do you do face-to-face fundraising? 

Face-to-face fundraising is when representatives from a charity hit the streets or go door-to-door to raise awareness about their cause and ask members of the public to support their organization. 

Like most charities in Canada, the CNIB Foundation engages in face-to-face fundraising in select regions across the country. (At this time, we're doing face-to-face fundraising in the Ontario cities of Barrie, Hamilton, Guelph, the Kitchener-Waterloo area and the Greater Toronto Area, as well as in Calgary and Vancouver.) We do this for two reasons: It enables us to raise awareness about the issues facing blind and partially sighted Canadians and also because it's a cost-effective way of getting sustainable monthly donations, enabling us to direct more of your support to those who need it.

Our face-to-face fundraisers do not work on commission. The amount of donations they secure does not affect their earnings.

How can I tell if a face-to-face fundraiser is legitimate?

Face-to-face fundraisers working on behalf of our organization wear CNIB Foundation vests and name tags displaying their photo. They also use electronic tablets, not paper forms, to ensure financial information from our donors is kept safe and secure. The fundraiser should be able to answer questions about the CNIB Foundation and our programs if you ask them to. If you have any questions about our fundraising, contact us at 1-800-563-2642. 

Why do you do tele-fundraising? 

Like many charities, the CNIB Foundation engages in tele-fundraising campaigns at select times throughout the year. We do this not only because it allows us to raise awareness about our work, but it's a very cost-effective way of securing sustainable monthly donations, enabling us to direct more of your support to those who need it.

Our tele-fundraisers do not work on commission. The amount of donations they secure does not affect their earnings.

How can I tell if a tele-fundraiser is legitimate?

Telephone fundraisers working on behalf of our organization only contact people who have supported us in the past, or people we serve in the blind or partially sighted community. The caller should know your first and last name. As with our face-to-face fundraisers, they should be able to answer your questions about the CNIB Foundation and our programs. If you have any questions about our fundraising, contact us at 1-800-563-2642.