There are now many technological tools that can help people navigate and orient themselves within buildings. If these kinds of technological tools don’t meet your needs, you should approach an employee or manager of the building for assistance.
When you speak with an employee or manager, explain that you are having trouble with navigation or orientation because of your sight loss. Explain what assistance you require in as much detail as possible. When you disclose your disability to an employee, you trigger that organization’s legal duty to accommodate you up to the point of undue hardship.
If the employee or manager is reluctant or refuses to accommodate you, you can politely remind them that they have a legal duty to provide you with reasonable accommodations so that you’re able to experience an equal level of access to the building as anyone else.
If this does not help, you can gradually escalate your complaint – for example, through an official complaint process or to the organization’s management team.
For additional options, please review the section of this handbook, titled How can I enforce my rights?