The first step in advocating for yourself is to ask for accommodation. You may do this in person, by phone or in writing. In many cases, starting a conversation may be enough to resolve the issue you are experiencing.
In some cases, sending a letter or asking for an accommodation does not solve the problem. In such circumstances, you should consider consulting with a lawyer about the options that may be available to you, including the following:
- Contacting the Nova Scotia Human Rights Commission. You can visit the complaint self-assessment page to see if your situation falls under the Nova Scotia Human Rights Act. If your issue falls within the purview of the Human Rights Act, commission staff can help you file a complaint. Generally, you must make a complaint within twelve months of the incident. See the Human Rights Guide for more information.
- You may also contact the Nova Scotia Office of the Ombudsman. They are responsible for promoting fairness and accountability in public sector administration. You can contact the ombudsman for the Province of Nova Scotia on its website or by phone at: 1-800-670-1111
- If you are denied entry to a space because you are accompanied by a guide dog, you can call the non-emergency police line. Police have the authority to investigate and lay charges under the Blind Persons’ Rights Act and the Service Dog Act.