When you have been prescribed medication and given instructions in a format that is inaccessible to you, you can request an accommodation for an accessible format. Remember to ask for the accommodation and tell the service provider why you need it. This may include an audio presentation or text-to-speech technology (ScripTalk) to help you read your prescription. If audio and ScripTalk are unavailable, ask for the service provider to spend more time with you going over your prescription and answering your questions. If you are prescribed more than one type of prescription, ask the service provider to mark each prescription in a way that you’ll be able to tell which prescription is which, such as tying rubber bands around one of the bottles.
If the service provider is unwilling to accommodate you, remind them that this is part of their legal duty. You have the right to equal service just as anyone else without a disability. If you are not satisfied with the response to your request, you can ask for them to put their decision in writing. You can also find additional options in the section of this handbook, titled What can I do to enforce my legal rights?
Some pharmacies, including Sobeys and Lawtons pharmacies, have introduced talking prescription labels. To access this service, let your pharmacy know that you use text-to-speech technology and request that your medication label be prepared in this format.