,TRANSPORTA;N ,"K ,YR ,"RS ,- ,LEGAL ,9=MA;N ,H&BOOK ,PUBLI%$ #BJBJ1 BY ,,CNIB ,TORONTO1 ,ONT>IO ,M#D,G #C,E#H ,9 #A ,VOLUME ,BRL PAGES T#A-T#B & #A-#CG ,PR9T PAGES #A-#BJ T#A T#B ,4CLAIM] #B ,? 3T5T IS PROVID$ Z G5]AL 9=MA;N & IS N LEGAL ADVICE4 ,IF Y NE$ ADVICE AB A SPECIFIC LEGAL PROBLEM1 3TACT A LAWY] OR A COMMUN;Y LEGAL CL9IC4 ,AC"KL$GE;TS ,?ANK Y TO ! _M VOLUNTE]S & 9/ITU;NAL COLLABORATORS :O 3TRIBUT$ TO DEVELOP+ ? LEGAL 9=MA;N H&BOOK4 ,TO LE>N M AB ! ,"K ,YR ,"RS PROJECT1 PL1SE VISIT U AT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-US" _/ADVOCATE_/ONT>IO-ADVOCACY_/"K-YR-" "RS;8REGION"7ON ,?ANK Y TO ! ,LAW ,F.DA;N ( ,ONT>IO = MAK+ ! ,"K ,YR ,"RS PROJECT POSSIBLE4 ,:ILE F9ANCIALLY SUPPORT$ BY ,! ,LAW ,F.DA;N ( ,ONT>IO1 ! ,,CNIB IS SOLELY RESPONSIBLE = ALL 3T5T4 ,Y C F9D M 9=MA;N AB ! ,LAW ,F.DA;N ( ,ONT>IO AT ! FOLL[+ WEBSITE3 HTTPS3_/_/LAWF.DA;N4ON4CA_/ #A ,TABLE ( ,3T5TS #C ,MY ,LEGAL ,"RS """"""""""""""""""""" #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO TRANSPORTA;N 9 ,ONT>IO8 """""""""""""""""""""" #E ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP """"""""""""""""""""""" #E ;,Q3 ,": D MY LEGAL "RS COME F8 """ #F ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S TRANSPORTA;N LAWS8 """""""""""" #G ;,Q3 ,:AT C ,I D TO 5=CE MY LEGAL "RS8 """""""""""""""""""" #G ,SUMM>Y ( ,TRANSPORTA;N ,S]VICES REGULAT$ BY EA* ,LEVEL ( ,GOV]N;T """"""""""""" #G ,COMMON ,SC5>IOS """""""""""""""""""" #I ;,Q3 ,I (T5 5C.T] B>RI]S :5 TRY+ TO USE A TRANSPORTA;N S]VICE4 ,I'D L TO MAKE A COMPLA9T1 B ,I DON'T ": TO />T4 ,:AT C ,I D8 """"""""""""" #I ;,Q3 ,A BUS1 /REETC>1 OR TRA9 T ,I RIDE IS 9A3ESSIBLE4 ,= #B A#C EXAMPLE1 ! VEHICLE LACKS AUDIO SIGNALS T ID5TIFY /OPS & ! DRIV] " D N RELIABLY ASSI/ ME4 ,:AT C ,I D8 """""""""""""" #I ,GET ,IMM ,ASSI/.E """"""""""""" #AJ ,ONGO+ ,ADVOCACY """"""""""""""" #AJ ;,Q3 ,I "S"TS H DI6ICULTIES NAVIGAT+ "? TRANSIT /A;NS & T]M9ALS4 ,:AT C ,I D8 """""""" #AA ;,Q3 ,I 0 D5I$ A3ESS TO A TAXI1 ,UB]1 OR ,LYFT 2C ,I AM A3OMPANI$ BY A GUIDE DOG4 ,:AT C ,I D8 """"""""""""""""" #AB ,9=MA;N AB ,TAXI ,COMPANY ,POLICIES """""""""""""""""""" #AB ,:5 .1C ,I 2 D5I$ A3ESS TO A TAXI 2C ,I H A GUIDE DOG8 """" #AD ;,Q3 ,I'VE >RANG$ A PICK-UP F A PUBLIC VEHICLE "1 B ,I'M WORRI$ T ! DRIV] WON'T 2 ABLE TO ID5TIFY ME :5 X #C B#C >RIVES4 ,:AT C ,I D8 """"""""" #AD ,GETT+ ,HELP """"""""""""""""""""""" #AE ,,CNIB ,S]VICES """""""""""""""""" #AE ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO """""""""""""""""""""" #AE ,,CNIB'S ,GUIDE ,DOG ,PROGRAM "" #AE ,,CNIB'S ,ADVOCACY ,T1M """""""" #AF ,LEGAL ,S]VICES """""""""""""""""" #AF ,LEGAL ,AID ,ONT>IO """""""""""" #AF ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS """""""""""""""""""""" #AF --------------------------------------#D ,PRO ,BONO ,ONT>IO """"""""""""" #AG ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE """"""""""""""""""""""" #AG ,= M 9=MA;N AB ,,HRLSC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4HRLSC4ON4CA" _/5_/AB\T-U """""""""""""""""" #AG ,,ARCH ,4ABIL;Y ,LAW ,C5TRE """" #AG ,WAYF9D+ ,TOOLS """""""""""""""""""" #AG ,HELP;L ,9=MA;N """""""""""""""""""" #AH ,F$]AL ,GOV]N;T """""""""""""""""" #AH #D A#D ,PROV9CIAL ,GOV]N;T """""""""""""" #AI #E ,MY ,LEGAL ,"RS #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO TRANSPORTA;N 9 ,ONT>IO8 ,A3 ,"U ,ONT>IO LAWS1 P ) 4ABILITIES H IMPORTANT LEGAL "RS :5 X COMES TO TRANSPORTA;N3 _4 ,Y H ! "R TO H AN ^7EQUAL LEVEL ( A3ESS^' Z ANY"O ELSE TO PUBLIC TRANSPORTA;N S]VICES1 )\T 4CRIM9A;N 2C ( YR 4ABIL;Y4 _4 ,Y H ! "R TO RCV ^1A3OMMODA;NS = YR 4ABIL;Y F A PUBLIC TRANSPORTA;N PROVID] UP TO ! PO9T ( ^1UNDUE ^1H>D%IP4 _4 ,Y _C 2 D5I$ S]VICES OR D5I$ A3ESS TO SPACES T >E NORMALLY AVAILABLE TO ! PUBLIC 2C Y >E A3OMPANI$ BY A GUIDE DOG ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP ,A PUBLIC TRANSPORTA;N PROVID]'S 8DUTY TO A3OMMODATE0 M1NS T !Y >E LEGALLY #F REQUIR$ TO PROVIDE Y ) ! SUPPORTS A#E Y NE$ TO H AN EQUAL LEVEL ( A3ESS TO _! TRANSPORTA;N S]VICE Z ANY"O ELSE4 ,H["E1 ! DUTY TO A3OMMODATE HAS A LIMIT & ? LIMIT IS CALL$ 8UNDUE H>D%IP40 8,UNDUE H>D%IP0 IS A LEGAL T]M4 ,X M1NS T IF A TRANSPORTA;N PROVID] C %[ T X IS V DI6ICULT = !M TO PROVIDE Y ) A C]TA9 TYPE ( A3OMMODA;N "<2C ( HI< CO/S OR H1L? & SAFETY RISKS">1 !N !Y DON'T H TO PROVIDE X4 ,X'S USUALLY DI6ICULT = A TRANSPORTA;N PROVID] TO CLAIM UNDUE H>D%IP 2C !Y H TO %[ CLE> EVID;E ( UNDUE H>D%IP4 ,_! EVID;E C ONLY RELATE TO ^! TWO FACTORS3 #A4 ,:E!R ! CO/ ( ? TYPE ( A3OMMODA;N IS S HI< T X W SIGNIFICANTLY 9T]F]E ) _! ABIL;Y TO OP]ATE _! BUSI;S4 ,:5 CALCULAT+ CO/1 !Y M/ AL 3SID] \TSIDE S\RCES ( FUND+1 E4G4 GRANTS OR SUBSIDIES F GOV]N;T PROGRAMS4 #B4 ,:E!R ? TYPE ( A3OMMODA;N IS GO+ TO CR1TE S]I\S H1L? & SAFETY RISKS = _! OP]A;NS4 #G #F ,EV5 IF A TRANSPORTA;N PROVID] %[S T A C]TA9 TYPE ( A3OMMODA;N W CR1TE UNDUE H>D%IP = !M1 !Y / H A LEGAL DUTY TO PROVIDE Y ) ! ^1NEXT ^1BE/ TYPE ( A3OMMODA;N4 ;,Q3 ,": D MY LEGAL "RS COME F8 ,A3 ,YR LEGAL "RS COME F A V>IETY ( DI6]5T LAWS1 9CLUD+3 _4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' : PROHIBITS 4CRIM9A;N BAS$ ON 4ABIL;Y 9 MO/ >1S ( PUBLIC LIFE1 9CLUD+ PUBLIC TRANSPORTA;N S]VICES4 _4 ,! ^7,CANADIAN ,HUMAN ,"RS ,ACT^' : PROHIBITS 4CRIM9A;N BAS$ ON 4ABIL;Y 9 MO/ >1S ( PUBLIC LIFE ": ! F$]AL GOV]N;T HAS AU?OR;Y ,- = EXAMPLE1 BANK+1 AIRPORTS1 PO/AL S]VICE1 ETC4 ,YR "RS "U ! ^7,CANADIAN ,HUMAN ,"RS ,ACT^' >E V SIMIL> TO ! "RS Y H "U ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^'4 _4 ,! ^7,BL ,P]SONS' ,"RS ,ACT^' : PREV5TS 4CRIM9A;N AG/ P :O H #H GUIDE DOGS4 A#F _4 ,! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' : REQUIRES ALM ALL ORGANIZA;NS 9 ,ONT>IO TO MEET M9IMUM A3ESSIBIL;Y REQUIRE;TS :5 PROVID+ S]VICES4 ,"! >E ADDI;NAL SETS ( REQUIRE;TS T >E SPECIFIC TO TRANSPORTA;N S]VICE PROVID]S4 ,Y C LE>N M AB ^! TRANSPORTA;N-SPECIFIC REQUIRE;TS AT ! FOLL[+ WEBSITE3 HTTPS3_/_/A3ESS=W>D4CA_/NEWADO" _/TSMODULE_/ ,= M 9=MA;N AB ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'1 SEE ! ,SELF-,ADVOCACY & ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 ,^! LAWS MAY AL 2 RELEVANT TO YR SITUA;N3 _4 ^7,PUBLIC ,VEHICLES ,ACT ^' : ^1 REGULATES ! USE ( PUBLIC VEHICLES " 9 ,ONT>IO _4 ^7,HIIO --------------------------------------#G _4 ,O!R F$]AL OR MUNICIPAL LAWS MAY APPLY DEP5D+ ON ! TYPE ( TRANSPORTA;N ,- REF] TO \R OV]VIEW AT PAGE #G 2L4 ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S TRANSPORTA;N LAWS8 ,A3 ,P1 BUSI;SES1 O!R ORGANIZA;NS & GOV]N;T (FICIALS >E REQUIR$ TO COMPLY ) ,ONT>IO'S TRANSPORTA;N LAWS4 ,? 9CLUDES3 _4 ,TRANSPORTA;N S]VICE PROVID]S & /AFF EMPLOY$ BY BUSI;SES1 ORGANIZA;NS & GOV]N;T S]VICES T PROVIDE TRANSPORTA;N 9 ,ONT>IO _4 ,BUSI;SES & ORGANIZA;NS T PROVIDE TRANSPORTA;N S]VICES 9 ,ONT>IO _4 ,MUNICIPALLY OP]AT$ TRANSPORTA;N S]VICES 9 ,ONT>IO1 PROV9CIALLY OP]AT$ TRANSPORTA;N S]VICES 9 ,ONT>IO1 & F$]ALLY OP]AT$ TRANSPORTA;N S]VICES "<:5 OP]AT+ )9 ,ONT>IO'S BORD]S"> #AJ ;,Q3 ,:AT C ,I D TO 5=CE MY A#G LEGAL "RS8 ,A3 ,IF Y FEEL Y H BE5 UNFAIRLY 4CRIM9AT$ AG/ :5 A3ESS+ OR TRY+ TO A3ESS A TRANSPORTA;N S]VICE1 "! >E ?+S Y C D TO /& UP = YRF4 ,9 G5]AL1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P & ORGANIZA;NS :O >E DIRECTLY 9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4 ,= M RES\RCES ON SELF-ADVOCACY1 PL1SE VISIT ! ,SELF- ,ADVOCACY SEC;N ( ! ,"K ,YR ,"RS WEBSITE4 ,IF YR 3C]NS C'T 2 ADDRESS$ "? COLLABORATIVE 4CUS.NS1 Y %D 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ,YR LEGAL OP;NS DEP5D ON : LEVEL ( GOV]N;T HAS AU?OR;Y OV] ! TYPE ( TRANSPORTA;N S]VICE Y'RE 3C]N$ AB3 ,SUMM>Y ( ,TRANSPORTA;N ,S]VICES REGULAT$ BY EA* ,LEVEL ( ,GOV]N;T ^1,F$]ALLY ^1,REGULAT$3 ,AIR1 ,RAIL1 ,M>9E1 ,9T]-PROV9CIAL HIATRANSIT1 ,SUBWAY1 ,/REETC> --------------------------------------#H ,? IS A G5]AL OV]VIEW & "S EXCEP;NS APPLY4 ,2F MAK+ A COMPLA9T TO ! APPLICABLE LEVEL ( GOV]N;T1 X'S BE/ TO 3SULT ) A HUMAN "RS LAWY]4 ,A HUMAN "RS LAWY] W 2 ABLE TO EXPLA9 :E!R ANY ( ! FOLL[+ OP;NS IS AVAILABLE3 _4 ,A COMPLA9T TO ! ,CANADIAN ,HUMAN ,"RS ,TRIBUNAL OR ! ,CANADIAN ,TRANSPORTA;N ,AG5CY "<= F$]ALLY REGULAT$ TRANSPORTA;N S]VICE PROVID]S"> _4 ,AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO "<= TRANSPORTA;N S]VICE PROVID]S REGULAT$ BY PROV9CIAL & MUNICIPAL GOV]N;TS"> _4 ,A COMPLA9T TO MUNICIPAL BY-LAW 5=CE;T " _4 ,A CLAIM 2F AN ,ONT>IO ,C\RT _4 ,A COMPLA9T ) ! POLICE :O H ! AU?OR;Y TO 9VE/IGATE VIOLA;NS ( ! ^7,BL ,P]SON'S ,"RS ,ACT^' ,! ^7,BL ,P]SON'S ,"RS ,ACT^' SAYS T Y _C 2 D5I$ S]VICES OR D5I$ A3ESS TO S]VICES T >E NORMALLY AVAILABLE TO ! PUBLIC J 2C Y >E A3OMPANI$ BY A GUIDE DOG --------------------------------------#I ,COMMON ,SC5>IOS ,EV5 ?\< "! >E LAWS TO PROTECT Y F 4CRIM9A;N1 P ) 4ABILITIES / FACE B>RI]S TO HAV+ AN EQUAL LEVEL ( A3ESS TO TRANSPORTA;N S]VICES4 ,? SEC;N DESCRIBES B>RI]S T >E COMMONLY EXP]I;ED & SU7E/S PRACTICAL NEXT /EPS4 ,KEEP 9 M9D T1 9 MO/ SITUA;NS1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P :O >E #AC DIRECTLY 9VOLV$ 9 AN 9=MAL & A#I COLLABORATIVE WAY4 ;,Q3 ,I (T5 5C.T] B>RI]S :5 TRY+ TO USE A TRANSPORTA;N S]VICE4 ,I'D L TO MAKE A COMPLA9T1 B ,I DON'T ": TO />T4 ,:AT C ,I D8 ,A3 ,Z A F/ /EP1 VOICE YR 3C]NS TO ! TRANSPORTA;N PROVID]4 ,_M L>GE TRANSPORTA;N S]VICE PROVID]S H A DESIGNAT$ P]SON RESPONSIBLE = A3ESSIBIL;Y :O C ASSI/ Y4 ,:5 Y SP1K ) AN EMPLOYEE OR REPRES5TATIVE ( ! TRANSPORTA;N PROVID]1 EXPLA9 :AT PROBLEMS Y >E EXP]I5C+ & :AT ASSI/.E Y REQUIRE 9 Z M* DETAIL Z POSSIBLE4 ,:5 Y 4CLOSE YR 4ABIL;Y TO ! TRANSPORTA;N PROVID]1 Y TRI7] T ORGANIZA;N'S LEGAL DUTY TO A3OMMODATE Y TO ! PO9T ( UNDUE H>D%IP4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO HI<] LEVELS ( MANAGE;T OR TO AN (FICIAL COMPLA9T PROCESS4 ,IF YR 3C]NS >E / N ADDRESS$1 Y %D 3SID] 3SULT+ ) A #AD HUMAN "RS LAWY] TO SEE :AT OP;NS Y B#I H4 ,YR LEGAL OP;NS W DEP5D ON : LEVEL ( GOV]N;T HAS AU?OR;Y OV] ! TYPE ( TRANSPORTA;N S]VICE Y'RE 3C]N$ AB4 ,TO F9D \ : LEVELS ( GOV]N;T >E G5]ALLY RESPONSIBLE = ! DI6]5T TYPES ( TRANSPORTA;N S]VICES1 REF] TO PAGE #G ABV4 ;,Q3 ,A BUS1 /REETC>1 OR TRA9 T ,I RIDE IS 9A3ESSIBLE4 ,= EXAMPLE1 ! VEHICLE LACKS AUDIO SIGNALS T ID5TIFY /OPS & ! DRIV] " D N RELIABLY ASSI/ ME4 ,:AT C ,I D8 ,A3 ,"! >E S"EAL ?+S Y C D TO /& UP = YR "RS4 -------------------------------------#AJ ,GET ,IMM ,ASSI/.E ,TO GET IMM ASSI/.E :5 ONBO>D1 APPROA* ! DRIV] " TO 9=M !M AB YR SIE EXP]I5C+ & :AT ASSI/.E Y REQUIRE 9 Z M* DETAIL Z POSSIBLE4 ,:5 Y 4CLOSE YR #AE 4ABIL;Y TO A /AFF P]SON1 Y TRI7] A#AJ T TRANSIT PROVID]'S LEGAL DUTY TO A3OMMODATE Y TO ! PO9T ( UNDUE H>D%IP4 ,Y C ASK = DI6]5T K9DS ( ASSI/.E ,- = EXAMPLE1 /AFF CD HELP Y BY3 _4 GUID+ Y TO A S1T _4 HELP+ LOAD OR UNLOAD BAGS _4 ANN\NC+ /OPS _4 ADVIS+ Y ( ANY HAZ>DS OR SAFETY ISSUES :5 EXIT+ ! VEHICLE ,9 MO/ CASES1 /AFF >E REQUIR$ TO ASSI/ Y 2C X IS V LIKELY T REQUE/S L ? D N AM.T TO UNDUE H>D%IP = ! TRANSIT PROVID]4 ,UNDUE H>D%IP IS A LEGAL T]M EXPLA9$ ABV AT PAGE #E4 ,IF /AFF H PROBLEMS ) YR REQUE/S1 3SID] REM9D+ !M ( _! LEGAL OBLIGA;N TO A3OMMODATE Y "D%IP">1 S Y C H AN EQUAL LEVEL ( A3ESS TO TRANSPORTA;N S]VICES Z ANY"O ELSE4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO HI<] LEVELS ( MANAGE;T OR TO AN #AF (FICIAL COMPLA9T PROCESS4 ,IF YR B#AJ 3C]NS >E / N ADDRESS$1 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ,YR LEGAL OP;NS W DEP5D ON : LEVEL ( GOV]N;T HAS AU?OR;Y OV] ! TYPE ( TRANSPORTA;N S]VICE Y'RE 3C]N$ AB4 ,TO F9D \ : LEVELS ( GOV]N;T >E G5]ALLY RESPONSIBLE = ! DI6]5T TYPES ( TRANSPORTA;N S]VICES1 REF] TO PAGE #G ABV4 ,ONGO+ ,ADVOCACY ,TO ADVOCATE = A M P]MAN5T SOLU;N1 Y W LIKELY NE$ TO LE>N M AB ! TRANSIT PROVID] ,- = EXAMPLE3 _4 ,:Y H !Y N UPGRAD$ _! VEHICLES TO PROVIDE AUDIO SIGNALS8 -------------------------------------#AA _4 ,:Y DOES X SEEM L _! /AFF >E N WELL- 9=M$ AB _! LEGAL OBLIGA;NS & N PROP]LY TRA9$ TO PROVIDE A3ESSIBLE CU/OM] S]VICE8 ,Y C AL 3NECT ) COMMUN;Y #AG ORGANIZA;N1 L ,,CNIB1 TO DEVELOP A#AA AN ADVOCACY /RATEGY4 ,"U ! ^1,A3ESSIBIL;Y ^7= ,ONT>IANS ) ,4ABILITIES^' ^1,ACT1 TRANSIT COMPANIES >E REQUIR$ TO TRA9 _! EMPLOYEES ON H[ TO PROVIDE A3ESSIBLE CU/OM] S]VICE4 ,9 ADDI;N1 MO/ BUSES & /REETC>S >E REQUIR$ TO H AUDIO ANN\NCE;TS T NOTIFY PASS5G]S ( DE/9A;N PO9TS "4 ,EV5 ?\< "! >5'T /R;G LEGAL P5ALTIES = COMPANIES T FAIL TO MEET ^! REQUIRE;TS1 MO/ COMPANIES DON'T WANT TO LOOK BAD = FAIL+ TO COMPLY ) ! LAW4 ,= M 9=MA;N AB ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'1 SEE ! ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 ;,Q3 ,I "S"TS H DI6ICULTIES NAVIGAT+ "? TRANSIT /A;NS & T]M9ALS4 ,:AT C ,I D8 ,A3 ,"! >E N[ _M TE*NOLOGICAL TOOLS T C HELP P NAVIGATE "? PUBLIC SPACES1 9CLUD+ TRANSIT /A;NS & T]M9ALS4 ,= M 9=MA;N AB V>I\S TYPES ( #AH TE*NOLOGICAL TOOLS1 REF] TO PAGE B#AA #AH 2L4 ,IF ^! K9DS ( TE*NOLOGICAL TOOLS DON'T MEET YR NE$S1 YR NEXT /EPS W LIKELY DEP5D ON H[ (T5 Y TRAVEL "? ? PUBLIC SPACE4 ,IF Y USE ! TRANSIT /A;N OR T]M9AL ONLY R>ELY "<= EXAMPLE1 IF Y >E ONLY PASS+ "? = A "O-"T MEET+"> 3SID] ASK+ = HELP F ^? >.D Y TO LOCATE /AFF1 L A SECUR;Y GU>D OR TICKET COLLECTOR4 ,:5 Y SP1K ) /AFF1 EXPLA9 T Y >E HAV+ TR\BLE NAVIGAT+ ! /A;N 2C ( YR SID%IP4 ,IF Y USE ! /A;N OR T]M9AL M FREQU5TLY1 3SID] 3TACT+ ! TRANSPORTA;N S]VICE PROVID] DIRECTLY TO EXPLORE OP;NS = ONGO+ A3OMMODA;N4 ,_M TRANSIT ORGANIZA;NS H A DESIGNAT$ P]SON RESPONSIBLE = A3ESSIBIL;Y :O C ASSI/ Y4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 #AI "? AN (FICIAL COMPLA9T PROCESS OR C#AA TO HI<] LEVELS ( MANAGE;T4 -------------------------------------#AB ,IF YR 3C]NS >E / N ADDRESS$1 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ,YR LEGAL OP;NS W DEP5D ON : LEVEL ( GOV]N;T HAS AU?OR;Y OV] ! TYPE ( TRANSPORTA;N S]VICE Y'RE 3C]N$ AB4 ,TO F9D \ : LEVELS ( GOV]N;T >E G5]ALLY RESPONSIBLE = ! DI6]5T TYPES ( TRANSPORTA;N S]VICES1 REF] TO PAGE #G ABV4 ;,Q3 ,I 0 D5I$ A3ESS TO A TAXI1 ,UB]1 OR ,LYFT 2C ,I AM A3OMPANI$ BY A GUIDE DOG4 ,:AT C ,I D8 ,A3 ,ASIDE F A FEW V R>E SITUA;NS1 DRIV]S ( PUBLIC VEHICLES 9 ,ONT>IO " >E LEGALLY REQUIR$ TO TRANSPORT GUIDE DOG H&L]S ^1& _! GUIDE DOGS4 ,,CNIB HAS DEVELOP$ A ,:AT TO ,D ,:5 ,TIP ,%EET = ,GUIDE ,DOG ,H&L]S4 ,! ,TIP ,%EET 9CLUDES " TIPS = ORD]+ ,TAXIS & ,UB]S :5 Y >E #BJ A3OMPANI$ BY A GUIDE DOG4 ,! TIP A#AB %EET DESCRIBES "S PRACTICAL /EPS Y C TAKE TO R$UCE ! RISK ( A BAD EXP]I;E4 ,TO A3ESS ,,CNIB'S TIP %EET1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/PROGRAMS-&-" S]VICES_/LIVE_/CNIB-GUIDE-DOGS_/AB\T-" CNIB-GUIDE-DOGS_/TRAVELL+-GUIDE-DOG" _/GUIDE-DOG;8REGION"7ON ,IF Y >E / D5I$ A3ESS 2C ( YR GUIDE DOG1 "! >E _M WAYS Y C /& UP = YR "RS4 ,F/1 3SID] MAK+ A =MAL COMPLA9T ) ! COMPANY T EMPLOYS ! DRIV]4 ,Z A RESULT ( YR COMPLA9T1 ! DRIV] MAY FACE A RANGE ( 4CIPL9>Y M1SURES1 9CLUD+ 2+ PROHIBIT$ F 3T9U+ TO "W = ! COMPANY4 ,AN EXAMPLE ( A SU3ESS;L COMPLA9T TO ,UB] 9 ,TORONTO & ,OTTAWA F ,FEBRU>Y #BJAH C 2 F.D AT ! FOLL[+ WEBSITE3 HTTPS3_/_/OTTAWACITIZ54COM_/NEWS" _/LOCAL-NEWS_/UB]-APOLOGIZES-=-" UNA3EPTABLE-TR1T;T-AF-BL-ADVOCATE-" TWICE-D5I$-RIDES #BA ,9=MA;N AB ,TAXI ,COMPANY B#AB ,POLICIES ,= TAXI COMPANIES1 Y W LIKELY H TO 3TACT !M BY PH"O TO LE>N AB _! NON- 4CRIM9A;N POLICY & ! 3SEQU;ES = A DRIV] :O VIOLATES ! POLICY4 ,UB] PUBLI%ES XS ,NON-,4CRIM9A;N ,POLICY & 9=MA;N AB XS ,S]VICE ,ANIMAL ,POLICY ONL9E4 ,UB] AL (F]S ,UB] ,ASSI/1 : IS A PROGRAM DESIGN$ BY ,UB] TO ASSI/ -------------------------------------#AC PASS5G]S ) 4ABILITIES4 ,TO LE>N M AB ,UB] ,ASSI/1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4UB]4COM_/5-,,CA_/BLOG" _/TORONTO_/ASSI/FAQ_/ ,LYFT AL PUBLI%ES XS ,ANTI-,4CRIM9A;N ,POLICY & ,S]VICE ,ANIMAL ,POLICY ONL9E4 ,LYFT'S ,ANTI-,4CRIM9A;N ,POLICY C 2 F.D AT ! FOLL[+ WEBSITE3 HTTPS3_/_/HELP4LYFT4COM_/HC_/5-CA_/" >TICLES_/#AAEJABIBCGFG ,LYFT'S ,S]VICE ,ANIMAL ,POLICY C 2 F.D AT ! FOLL[+ WEBSITE3 HTTPS3_/_/HELP4LYFT4COM_/HC_/5-CA_/" >TICLES_/#AAEJACJHJJDH #BB ,SECOND1 3SID] 3SULT+ ) A HUMAN A#AC "RS LAWY] TO DET]M9E :E!R ANY ( ^! OP;NS IS AVAILABLE3 _4 ,AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO _4 ,A COMPLA9T TO MUNICIPAL BY-LAW 5=CE;T " ,AN EXAMPLE ( A SU3ESS;L COMPLA9T TO MUNICIPAL BY-LAW 5=CE;T 9 ,OTTAWA F ,FEBRU>Y #BJAI C 2 F.D AT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CTVNEWS4CA_/CANADA_/UB]" -DRIV]-:O-ALLEG$LY-REFUS$-RIDE-TO-" WOMAN-)-S]VICE-DOG-*>G$-#A4DBIJCGJ _4 ,A COMPLA9T ) ! POLICE :O H ! " AU?OR;Y TO 9VE/IGATE VIOLA;NS ( ! " ^7,BL ,P]SON'S ,"RS ,ACT^' ,! ^7,BL ,P]SON'S ,"RS ,ACT^' SAYS " T Y _C 2 D5I$ S]VICES OR D5I$ A3ESS " TO S]VICES T >E NORMALLY " #BC AVAILABLE TO ! PUBLIC J 2C Y " B#AC >E A3OMPANI$ BY A GUIDE DOG4 ,AN " EXAMPLE ( A SU3ESS;L COMPLA9T TO " POLICE 9 ,TORONTO F ,FEBRU>Y #BJAH C " 2 F.D AT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CBC4CA_/NEWS_/CANADA" _/TORONTO_/UB]ASSI/-DRIV]-F9$-=-D5Y+-" RIDE-TO-P>ALYMPIAN-#A4DEBBHFJ -------------------------------------#AD ,:5 .1C ,I 2 D5I$ A3ESS TO A TAXI 2C ,I H A GUIDE DOG8 ,A DRIV] ( A TAXI C ^1LEGALLY D5Y Y & YR GUIDE DOG A3ESS IF ! DRIV] C PROVE X WD CAUSE !M UNDUE H>D%IP4 ,UNDUE H>D%IP IS A LEGAL T]M EXPLA9$ ABV AT PAGE #E4 ,^! SITUA;NS >E V R>E2 EXAMPLES 9CLUDE3 _4 ,A DRIV] :O HAS A ^1S]I\S M$ICAL 3DI;N T PREV5TS !M F "W+ ) DOGS4 _4 ,A DRIV] :O HAS A ^1G5U9ELY HELD RELIGI\S 2LIEF T PREV5TS !M F 2+ NE> DOGS4 #BD A#AD ,A DRIV] C'T SIMPLY PRET5D TO H A S]I\S M$ICAL 3DI;N OR A G5U9ELY HELD RELIGI\S 2LIEF4 ,IF Y *OOSE TO FILE A LEGAL COMPLA9T & A DRIV] ^7DOESN'T H CLE> EVID;E^' TO SUPPORT _! CLAIMS1 X IS LIKELY T A C\RT OR TRIBUNAL W F9D !M LIABLE = 4CRIM9A;N4 ,X'S IMPORTANT TO "K T EV5 IF A DRIV] HAS A VALID LEGAL R1SON = D5Y+ Y S]VICE1 !Y & _! P>5T COMPANY >E ^7/ LEGALLY REQUIR$^' TO PROVIDE Y ) ! ^1NEXT ^1BE/ A3OMMODA;N4 ,= EXAMPLE1 ! NEXT BE/ A3OMMODA;N CD 2 = ! DRIV] TO >RANGE = ANO!R VEHICLE TO IMMLY ASSI/ Y & TO WAIT ) Y UNTIL T O!R VEHICLE >RIVES4 ;,Q3 ,I'VE >RANG$ A PICK-UP F A PUBLIC VEHICLE "1 B ,I'M WORRI$ T ! DRIV] WON'T 2 ABLE TO ID5TIFY ME :5 X >RIVES4 ,:AT C ,I D8 ,A3 ,:5 Y >E S*$UL+ ! PICK-UP1 3SID] TELL+ ! TAXI COMPANY T Y H SI TO HELP Y LOCATE OR A3ESS _! VEHICLE4 ,X MAY AL 2 HELP;L TO >RANGE = A V PRECISE PICK-UP LOCA;N S "! IS LESS ROOM = ]ROR4 ,:ILE Y >E N REQUIR$ TO 4CLOSE YR 4ABIL;Y TO A TAXI COMPANY :5 S*$UL+ A PICK-UP1 %>+ ? 9=MA;N & REQUE/+ HELP TRI7]S ! COMPANY'S DUTY TO A3OMMODATE Y TO ! PO9T ( UNDUE H>D%IP4 ,! COMPANY & DRIV] >E !N REQUIR$ TO TAKE ! NEC /EPS TO 5SURE T Y RCV AN EQUAL LEVEL ( A3ESS TO _! S]VICE Z ANY"O ELSE4 -------------------------------------#AE ,GETT+ ,HELP ,,CNIB ,S]VICES ,WE'RE "H TO HELP ,- 3TACT ,,CNIB = M S]VICES1 SUPPORT & RES\RCES4 ,"S WAYS WE C ASSI/ 9CLUDE3 ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO "<,,VLRO"> PROVIDES P ) ! #BF PRACTICAL SKILLS !Y NE$ TO LIVE A#AE SAFELY & 9DEP5D5TLY1 9CLUD+ US+ TRANSPORTA;N S]VICES4 ,= EXAMPLE3 _4 ,GUID+ TE*NIQUES3 A COM=TABLE WAY TO WALK ) A SIN M AB ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5 ,Y C AL LE>N M AB ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO BY REVIEW+ _! ,FREQU5TLY ,ASK$ ,"QS AT ! FOLL[+ WEBSITE3 HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5" _/PATI5TS-FAMILIES_/,PAGES_/FAQ4ASPX ,,CNIB'S ,GUIDE ,DOG ,PROGRAM ,,CNIB'S ,GUIDE ,DOG ,PROGRAM C #BG ASSI/ GUIDE DOG H&L]S ) ADVOCAT+ B#AE = !MVS & "U/&+ _! "RS :5 US+ TRANSPORTA;N S]VICES4 ,!Y C AL PROVIDE PUBLIC $UCA;N TO ORGANIZA;NS "? GUIDE DOG AMBASSADOR SP1K+ 5GAGE;TS1 LUN* & LE>NS1 ETC4 ,TO LE>N M AB ,,CNIB'S ,GUIDE ,DOG ,PROGRAM1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/PROGRAMS-&-" S]VICES_/LIVE_/CNIB-GUIDE-DOGS;8" REGION"7ON -------------------------------------#AF ,,CNIB'S ,ADVOCACY ,T1M ,,CNIB'S ,ADVOCACY ,T1M C ASSI/ CLI5TS ) ADVOCAT+ = !MVS & "U/&+ _! "RS RELAT$ TO TRANSPORTA;N S]VICES4 ,TO LE>N M AB ,,CNIB ,ADVOCACY1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-" US_/ADVOCATE;8REGION"7ON ,LEGAL ,S]VICES ,LEGAL ,AID ,ONT>IO ,LEGAL ,AID ,ONT>IO PROVIDES #BH LEGAL S]VICES TO L[-9COME A#AF ,ONT>IANS4 ,9 ORD] TO RCV S]VICES F ,LEGAL ,AID ,ONT>IO3 _4 ,Y M/ MEET _! F9ANCIAL ELIGIBIL;Y CRIT]IA4 ,TO LE>N M AB ,LEGAL ,AID ,ONT>IO'S F9ANCIAL ELIGIBIL;Y CRIT]IA1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/WILL-" LEGAL-AID-PAY-=-MY-LAWY]_/2 & _4 ,YR PROBLEM M/ FALL 9 "O ( ^! >1S3 DOME/IC VIOL;E1 FAMILY LAW1 IMMIGRA;N & REFUGEE LAW1 CRIM9AL LAW1 OR POV]TY LAW4 ,EV5 IF Y DON'T MEET ^! TWO REQUIRE;TS1 Y C CALL ,LEGAL ,AID ,ONT>IO'S TOLL-FREE HOTL9E AT #A-#HJJ-#FFH-#HBEH4 ,A REPRES5TATIVE C REF] Y TO O!R ORGANIZA;NS OR AG5CIES T C HELP Y ) YR LEGAL PROBLEM4 ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S TOLL-FREE HOTL9E1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]" #BI VICES_/H[-D-I-APPLY-=-LEGAL- B#AF AID_/4 ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S REF]RAL S]VICE1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/" O!R-WAYS-WE-C-HELP_/ ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS ,9 ,ONT>IO1 LEGAL HELP IS AVAILABLE TO L[-9COME P "? #GC 9DEP5D5T COMMUN;Y LEGAL CL9ICS1 9CLUD+ #AC SPECIALTY CL9ICS4 ,= M 9=MA;N AB ^! CL9ICS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]VICES" _/LEGAL-CL9ICS_/4 ,TO GET ! 3TACT 9=MA;N = YR REGIONAL COMMUN;Y CL9IC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/" _/WWW4LEGALAID4ON4CA_/LEGAL-CL9ICS_/ -------------------------------------#AG ,PRO ,BONO ,ONT>IO ,PRO ,BONO ,ONT>IO IS A NON-PR(IT T PROVIDES A TOLL-FREE LEGAL ADVICE HOTL9E TO HELP P ) _! LEGAL NE$S4 ,BY CALL+ _! HOTL9E AT #A-#HEE-#BEE-#GBEF1 Y C #CJ SP1K TO A LAWY] = #CJ M9UTES AB A A#AG CIVIL LAW MATT] "4 ,= M 9=MA;N AB ,PRO ,BONO ,ONT>IO1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4PROBONOONT>IO4" ORG_/AB\T_/ ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE " IS AN 9DEP5D5T AG5CY1 FUND$ BY ! GOV]N;T ( ,ONT>IO1 TO PROVIDE LEGAL S]VICES TO 9DIVIDUALS :O H EXP]I;ED 4CRIM9A;N4 ,BY 3TACT+ _! TOLL- FREE HOTL9E AT #A-#HFF-#FBE-#EAGI1 Y C GET3 _4 ,LEGAL ASSI/.E 9 COMPLET+ AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO _4 ,LEGAL ADVICE AB H[ TO ADDRESS ! 4CRIM9A;N T Y EXP]I;ED ,= M 9=MA;N AB ,,HRLSC1 VISIT ! #CA FOLL[+ WEBSITE3 B#AG HTTPS3_/_/WWW4HRLSC4ON4CA_/5_/AB\T-U4 ,,ARCH ,4ABIL;Y ,LAW ,C5TRE ,,ARCH ,4ABIL;Y ,LAW ,C5TRE " IS A SPECIALTY LEGAL CL9IC T PRACTICES EXCLUSIVELY 9 4ABIL;Y "RS LAW4 ,BY 3TACT+ _! TOLL-FREE HOTL9E AT #A- #HFF-#DHB-#BGBD1 Y C GET3 _4 UP TO #CJ M9UTES ( FREE1 3FID5TIAL LEGAL ADVICE _4 REF]RALS TO ORGANIZA;NS T C PROVIDE Y ) FUR!R HELP ,IF Y MEET ELIGIBIL;Y C]TA9 CRIT]IA1 ,,ARCH MAY 2 ABLE TO PROVIDE Y ) ADDI;NAL LEGAL S]VICES4 ,= M 9=MA;N AB ,,ARCH1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/ARCHDISABILITYLAW4CA_/AB\T_/ ,WAYF9D+ ,TOOLS ,! FOLL[+ RES\RCES PROVIDE M 9=MA;N AB TE*NOLOGICAL TOOLS T ASSI/ ) NAVIGA;N & ORI5TA;N3 #CB _4 ,BL ,SQU>E IS A ,,GPS-APP #AH DEVELOP$ = P ) SIN M AB ,BL ,SQU>E1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4BL9DSQU>E4COM_/AB\T_/ _4 ,KEY #B ,A3ESS IS A P$E/RIAN MOBIL;Y APP T ALL[S US]S TO WIRE.SLY REQUE/ CROSS+ AT 9T]SEC;NS )\T HAV+ TO LOCATE ! BUTTON ON ! POLE4 ,X AL ALL[S US]S TO WIRE.SLY OP5 DOORS & OBTA9 9=MA;N REG>D+ 9DOOR SPACES4 ,TO LE>N M AB ,KEY #B ,A3ESS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/KEY#B;ACCESS4COM_/ _4 ,A3ESS ,N[ IS A MAP APPLICA;N T %>ES A3ESSIBIL;Y 9=MA;N = LOCA;NS BAS$ ON US]S' FE$BACK4 ,TO LE>N M AB ,A3ESS ,N[1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/A3ESSN[4CA_/ _4 ,2 ,MY ,EYES IS A VOLUNTE]-BAS$ APP T 3NECTS P ) SIN M AB ,2 ,MY #CC ,EYES1 VISIT ! FOLL[+ WEBSITE3 A#AH HTTPS3_/_/WWW4BEMYEYES4COM_/ _4 ,! ,AM]ICAN ,F.DA;N = ! ,BL PROVIDES AN OV]VIEW ( "S ( ! APPS T >E AVAILABLE TO ASSI/ 3SUM]S ) R1D+ PRODUCT LABELS1 M5US1 ETC4 ,TO A3ESS ! ,AM]ICAN ,F.DA;N = ! ,BL'S OV]VIEW1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/" _/WWW4AFB4ORG_/AW_/#AC_/#D_/#AEHBJ ,HELP;L ,9=MA;N ,F$]AL ,GOV]N;T ,= ^1F$]ALLY REGULAT$ TRANSPORTA;N S]VICES1 Y MAY 2 ABLE TO BR+ A COMPLA9T AB 4CRIM9A;N BAS$ ON 4ABIL;Y TO ! ,CANADIAN ,HUMAN ,"RS ,TRIBUNAL4 ,Y C F9D M 9=MA;N AB FIL+ A COMPLA9T AT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CHRC-CCDP4GC4CA_/5G ,! ,CANADIAN ,TRANSPORTA;N ,AG5CY " HELPS PROTECT ! HUMAN "RS ( P ) 4ABILITIES TO A3ESS F$]ALLY REGULAT$ TRANSPORTA;N S]VICES4 ,Y C LE>N M #CD AB FIL+ AN A3ESSIBIL;Y COMPLA9T ) #AI ! ,,CTA AT ! FOLL[+ WEBSITE3 HTTPS3_/_/OTC-CTA4GC4CA_/5G_/" A3ESSIBIL;Y-COMPLA9TS-AB-TRANSPORTA;N-" S]VICES ,! ,,CTA PUBLI%ES A RANGE ( HELP;L MAT]IALS S* Z3 _4 ,TAKE ,*>GE ( ,YR ,TRAVEL3 ,A ,GUIDE = ,P]SONS ) ,4ABILITIES4 ,TO A3ESS ? RES\RCE1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/OTC-CTA4GC4CA_/5G_/TAKE-*>GE _4 ,TRAVELL+ ) A ,S]VICE ,ANIMAL4 ,TO A3ESS ? RES\RCE1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/OTC-CTA4GC4CA_/5G" _/S]VICE-ANIMALS _4 ,TRAVELL+ ) AN ,ATT5DANT4 ,TO A3ESS ? RES\RCE1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/OTC-CTA4GC4CA_/5G_/" PUBLICA;N_/TRAVELL+-)-AN-ATT5DANT ,! ,,CTA IS AL RESPONSIBLE = CR1T+ & IMPLE;T+ ! NEW A3ESSIBLE TRANSPORTA;N REQUIRE;TS "U ! ^7,A3ESSIBLE ,CANADA ,ACT^'4 #CE A#AI ,! ^7,A3ESSIBLE ,CANADA ,ACT^' IS A F$]AL LAW T 0 CR1T$ 9 #BJAI1 : IS MODEL$ (F ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,! ^7,A3ESSIBLE ,CANADA ,ACT^' CR1T$ NEW REQUIRE;TS = F$]AL TRANSPORTA;N S]VICE PROVID]S NEW REQUIRE;TS = F$]AL TRANSPORTA;N S]VICE PROVID]S T W COME 9TO =CE 2T #BJBJ & #BJBB4 ,TO LE>N M AB ^! REQUIRE;TS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/" _/OTC-CTA4GC4CA_/5G_/A3ESSIBIL;Y ,PROV9CIAL ,GOV]N;T ,! ,A3ESS ,=W>D ,WEBSITE (F]S FREE TRA9+ MODULES = S]VICE PROVID]S1 9CLUD+ TRANSPORTA;N S]VICE PROVID]S ON _! OBLIGA;NS "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,X 0 CR1T$ 9 "PN]%IP ) ! ,GOV]N;T ( ,ONT>IO TO ASSI/ ORGANIZA;NS ) MEET+ ! TRA9+ REQUIRE;TS "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,TO A3ESS ! ,A3ESS ,=W>D RES\RCES1 VISIT ! FOLL[+ WEBSITE3 #CF HTTPS3_/_/WWW4A3ESS=W>D4CA_/ B#AI ,TO LE>N M AB ! LEGAL =CE ( ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' /&>DS1 PL1SE SEE ! ,"K ,YR ,"RS ,- ,SELF ,ADVOCACY & ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 -------------------------------------#BJ ,WEB _/ ,SITE ,WEB3 CNIB4CA _/ INCA4CA ,EMAIL _/ ,C\RRIEL3 9FO@ACNIB4CA _/ 9FO@AINCA4CA ,TOLL ,FREE _/ ,SANS FRAIS3 #A-#HJJ-#EFC-#BFBD ^7,LA/ ,REVIEW$ ON ,SEPTEMB] #BJAI^' #CG