,! ,BUILT ,5VIRON;T
,"K ,YR ,"RS ,- ,LEGAL ,9=MA;N ,H&BOOK









,PUBLI%$ #BJBJ1 BY ,,CNIB
,TORONTO1 ,ONT>IO ,M#D,G #C,E#H









,9 #A ,VOLUME
,BRL PAGES T#A-T#B & #A-#CA
,PR9T PAGES #A-#AI                   T#A
























                                     T#B
    ,4CLAIM]                          #B
  ,? 3T5T IS PROVID$ Z G5]AL 9=MA;N & IS
N LEGAL ADVICE4 ,IF Y NE$ ADVICE AB A
SPECIFIC LEGAL PROBLEM1 3TACT A LAWY] OR
A COMMUN;Y LEGAL CL9IC4

    ,AC"KL$GE;TS
  ,?ANK Y TO ! _M VOLUNTE]S & 9/ITU;NAL
COLLABORATORS :O 3TRIBUT$ TO DEVELOP+ ?
LEGAL 9=MA;N H&BOOK4 ,TO LE>N M AB ! ,"K
,YR ,"RS PROJECT1 PL1SE VISIT U AT !
FOLL[+ WEBSITE3
HTTPS3_/_/CNIB4CA_/5_/SUPPORT-US"
_/ADVOCATE_/ONT>IO-ADVOCACY_/"K-YR-"
"RS;8REGION"7ON
  ,?ANK Y TO ! ,LAW ,F.DA;N ( ,ONT>IO =
MAK+ ! ,"K ,YR ,"RS PROJECT POSSIBLE4
,:ILE F9ANCIALLY SUPPORT$ BY ,! ,LAW
,F.DA;N ( ,ONT>IO1 ! ,,CNIB IS SOLELY
RESPONSIBLE = ALL 3T5T4 ,Y C F9D M
9=MA;N AB ! ,LAW ,F.DA;N ( ,ONT>IO AT !
FOLL[+ WEBSITE3
HTTPS3_/_/LAWF.DA;N4ON4CA_/

                                      #A
            ,TABLE ( ,3T5TS           #C

,MY ,LEGAL ,"RS """"""""""""""""""""" #E
  ;,Q3 ,:AT IS ! 8BUILT 5VIRON;T08 "" #E
  ;,Q3 ,:AT LEGAL "RS D ,I H :5 X
      COMES TO A3ESS+ ! BUILT
      5VIRON;T 9 ,ONT>IO8 """"""""""" #E
  ,DUTY TO ,A3OMMODATE @& ,UNDUE
      ,H>D%IP """"""""""""""""""""""" #E
  ;,Q3 ,": D MY LEGAL "RS COME F8 """ #F
  ;,Q3 ,:O M/ COMPLY ) ,ONT>IO
      LAWS RELAT+ TO ! BUILT
      5VIRON;T8 """"""""""""""""""""" #G
  ;,Q3 ,:AT C ,I D TO 5=CE MY
      LEGAL "RS8 """""""""""""""""""" #G
,COMMON ,SC5>IOS """""""""""""""""""" #I
  ,\TDOOR ,SPACES """"""""""""""""""" #I
    ;,Q3 ,! ,A3ESSIBLE ,P$E/RIAN
      ,SIGNAL "<,,APS"> AT A
      CROSSWALK ISN'T "W+4 ,:AT C
      ,I D8 """"""""""""""""""""""""" #I
    ;,Q3 ,AN \TDOOR PUBLIC SPACE T
      ,I (T5 USE "<= EXAMPLE1 AN
      \TDOOR EAT+ >EA1 P>K1 TRAIL1
                                      #B
                                     A#C
      OR P>K+ LOT"> HAS F1TURES T
      >E HAZ>D\S & 9A3ESSIBLE4
      ,:AT C ,I D8 """""""""""""""""" #I
  ,9SIDE ,BUILD+S """""""""""""""""" #AJ
    ;,Q3 ,DUE TO MY SI<T LOSS1 ,I
      "S"TS H DI6ICULTY ORI5T+ MYF
      9 BUILD+S4 ,:AT C ,I D8 """""" #AJ
    ;,Q3 ,! ELEVATOR T ,I USE 9 A
      BUILD+ DOESN'T H A3ESSIBLE
      BUTTONS4 ,:AT C ,I D8 """""""" #AA
  ,3/RUC;N @& ,HAZ>DS """""""""""""" #AB
    ;,Q3 ,TEMPOR>Y 3/RUC;N B>RI]S
      >E OB/RUCT+ A
      SIDEWALK_/BUILD+ 5TR.E T ,I
      COMMONLY USE4 ,I D N FEEL
      SAFE NAVIGAT+ "? ! 3/RUC;N
      SITE4 ,:AT C ,I D8 """"""""""" #AB
    ;,Q3 ,I'M UNABLE TO USE A
      SIDEWALK 2C X IS BLOCK$ BY A
      HAZ>D4 ,:AT C ,I D8 """""""""" #AC
,GETT+ ,HELP """"""""""""""""""""""" #AD
  ,,CNIB ,S]VICES """""""""""""""""" #AD
    ,VI.N ,LOSS ,REHABILITA;N
                                      #C
                                     B#C
      ,ONT>IO """""""""""""""""""""" #AD
    ,,CNIB'S ,GUIDE ,DOG ,PROGRAM "" #AD
    ,,CNIB'S ,ADVOCACY ,T1M """""""" #AE
  ,LEGAL ,S]VICES """""""""""""""""" #AE
    ,LEGAL ,AID ,ONT>IO """""""""""" #AE
    ,ONT>IO'S ,COMMUN;Y ,LEGAL
      ,CL9ICS """""""""""""""""""""" #AE
    ,PRO ,BONO ,ONT>IO """"""""""""" #AF
    ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT
      ,C5TRE """"""""""""""""""""""" #AF
--------------------------------------#D
    ,= M 9=MA;N AB ,,HRLSC1 VISIT
      ! FOLL[+ WEBSITE3
      HTTPS3_/_/WWW4HRLSC4ON4CA"
      _/5_/AB\T-U """""""""""""""""" #AF
    ,,ARCH ,4ABIL;Y ,LAW ,C5TRE """" #AF
  ,WAYF9D+ ,TOOLS """""""""""""""""" #AF
  ,M ,RES\RCES """"""""""""""""""""" #AG
    ,A3ESS ,=W>D """"""""""""""""""" #AG
    ,ALL ,A3ESS ,TOOLKIT """"""""""" #AH
    ,,CNIB ,CLE>+ ,\R ,PA? """"""""" #AH


                                      #D
            ,MY ,LEGAL ,"RS           #E

    ;,Q3 ,:AT IS ! 8BUILT 5VIRON;T08
  ,A3 ,! T]M 8BUILT 5VIRON;T0 REF]S TO !
_M K9DS ( PLACES1 /RUCTURES & FACILITIES
T WE LIVE 9 OR USE4 ,EXAMPLES ( ! BUILT
5VIRON;T 9CLUDE CITIES1 T[NS1
NEI<B\RHOODS & ALL K9DS ( BUILD+S1 URBAN
SPACES1 P>KS1 ROADS1 & WALKWAYS4
  ,TO LE>N M AB YR LEGAL "RS RELAT$ TO
H\S+ SPECIFICALLY1 PL1SE SEE ! ,H\S+
SEC;N ( ! ,"K ,YR ,"RS WEBSITE4

    ;,Q3 ,:AT LEGAL "RS D ,I H :5 X
    COMES TO A3ESS+ ! BUILT 5VIRON;T 9
    ,ONT>IO8
  ,A3 ,"U ,ONT>IO LAWS1 P ) 4ABILITIES H
IMPORTANT LEGAL "RS :5 X COMES TO A3ESS+
! BUILT 5VIRON;T3

_4 ,Y H ! "R TO H AN ^7EQUAL LEVEL (
  A3ESS^' Z ANY"O ELSE TO MO/ PUBLIC
  PLACES 9 ! BUILT 5VIRON;T1 )\T
  4CRIM9A;N 2C ( YR 4ABIL;Y4
_4 ,9 _M CASES1 Y H ! "R TO RCV       #E
  ^1A3OMMODA;NS = YR 4ABIL;Y F !     A#E
  P]SON OR ORGANIZA;N :O IS RESPONSIBLE
  = ! PUBLIC PLACE1 UP TO ! PO9T (
  ^1UNDUE ^1H>D%IP4
_4 ,Y _C 2 D5I$ S]VICES OR D5I$ A3ESS TO
  SPACES T >E NORMALLY AVAILABLE TO !
  PUBLIC 2C Y >E A3OMPANI$ BY A GUIDE
  DOG

    ,DUTY TO ,A3OMMODATE @& ,UNDUE
    ,H>D%IP
  ,IF A P]SON OR ORGANIZA;N HAS A 8DUTY
TO A3OMMODATE01 X M1NS T !Y >E LEGALLY
REQUIR$ TO PROVIDE Y ) ! SUPPORTS Y NE$
TO H AN EQUAL LEVEL ( A3ESS TO A PUBLIC
BUILD+ OR SPACE4 ,H["E1 ! DUTY TO
A3OMMODATE HAS A LIMIT & ? LIMIT IS
CALL$ 8UNDUE H>D%IP40 
--------------------------------------#F
  8,UNDUE H>D%IP0 IS A LEGAL T]M4 ,X
M1NS T IF AN ORGANIZA;N C %[ T X IS V
DI6ICULT = !M TO PROVIDE Y ) A C]TA9
TYPE ( A3OMMODA;N "<2C ( HI< CO/S OR
H1L? & SAFETY RISKS">1 !N !Y DON'T H TO
PROVIDE X4                            #F
  ,X'S USUALLY DI6ICULT = AN         A#F
ORGANIZA;N TO CLAIM UNDUE H>D%IP 2C !Y H
TO %[ CLE> EVID;E ( UNDUE H>D%IP4 ,_!
EVID;E C ONLY RELATE TO ^! TWO FACTORS3

#A4 ,:E!R ! CO/ ( ? TYPE ( A3OMMODA;N IS
  S HI< T X W SIGNIFICANTLY 9T]F]E ) _!
  ABIL;Y TO OP]ATE _! BUSI;S4 ,:5
  CALCULAT+ CO/1 !Y M/ AL 3SID] \TSIDE
  S\RCES ( FUND+1 E4G4 GRANTS OR
  SUBSIDIES F GOV]N;T PROGRAMS4
#B4 ,:E!R ? TYPE ( A3OMMODA;N IS GO+ TO
  CR1TE S]I\S H1L? & SAFETY RISKS = _!
  OP]A;NS4

  ,EV5 IF AN ORGANIZA;N %[S T A C]TA9
TYPE ( A3OMMODA;N W CR1TE UNDUE H>D%IP =
!M1 !Y / H A LEGAL DUTY TO PROVIDE Y ) !
^1NEXT ^1BE/ TYPE ( A3OMMODA;N4

    ;,Q3 ,": D MY LEGAL "RS COME F8
  ,A3 ,YR LEGAL "RS COME F A V>IETY (
DI6]5T LAWS1 9CLUD+3

_4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^'    #G
  : PROHIBITS 4CRIM9A;N BAS$ ON      B#F
  4ABIL;Y 9 MO/ >1S ( PUBLIC LIFE1
  9CLUD+ PLACES ": 8GDS1 S]VICES OR
  FACILITIES0 >E PROVID$ TO ! PUBLIC4
  ,NOTE T ! T]M 8FACILITIES0 9CLUDES
  LOCA;NS L PUBLIC P>KS1 RECR1;N C5TRES1
  MALLS1 /ORES1 GOV]N;T BUILD+S1 ETC4
_4 ,! ^7,BL ,P]SONS' ,"RS ,ACT^' :
  PREV5TS 4CRIM9A;N AG/ P :O H GUIDE
  DOGS4
_4 ,! ^7,A3ESSIBIL;Y = ,ONT>IANS )
  ,4ABILITIES ,ACT^' : REQUIRES ALM ALL
  ORGANIZA;NS 9 ,ONT>IO TO MEET M9IMUM
  A3ESSIBIL;Y REQUIRE;TS :5 PROVID+
  S]VICES4 ,= M 9=MA;N AB !
  ^7,A3ESSIBIL;Y = ,ONT>IANS )
  ,4ABILITIES ,ACT^'1 SEE ! ,ESS5TIAL
  ,LEGAL ,9=MA;N ,H&BOOK4

  ,^! LAWS MAY AL 2 RELEVANT TO YR
SITUA;N3
--------------------------------------#G

_4 ,MUNICIPAL BYLAWS
_4 ,! ^7,BUILD+ ,CODE ,ACT^' :        #H
  GOV]NS ! 3/RUC;N1 R5OVA;N &        A#G
  *ANGE-(-USE TO BUILD+S 9 ,ONT>IO4 ,!
  ^7,BUILD+ ,CODE ,ACT^' AL SETS \
  A3ESSIBIL;Y REQUIRE;TS = NEW BUILD+S &
  = MAJOR R5OVA;NS ( EXI/+ BUILD+S4
_4 ,! ^7,PLANN+ ,ACT ^' : GOV]NS L& USE
  PLANN+ 9 ,ONT>IO

    ;,Q3 ,:O M/ COMPLY ) ,ONT>IO LAWS
    RELAT+ TO ! BUILT 5VIRON;T8
  ,A3 ,P & ALL K9DS ( ORGANIZA;NS T
BUILD1 MA9TA9 OR PROVIDE S]VICES 9 !
BUILT 5VIRON;T 9 ,ONT>IO1 9CLUD+3

_4 ,9DIVIDUAL [N]S & EMPLOYEES
_4 ,PRIVATE BUSI;SES & NON-PR(ITS
_4 ,GOV]N;T ORGANIZA;NS L
  MUNICIPALITIES1 M9I/RIES1 & AG5CIES

    ;,Q3 ,:AT C ,I D TO 5=CE MY LEGAL
    "RS8
  ,A3 ,IF Y FEEL Y H BE5 UNFAIRLY
4CRIM9AT$ AG/ :5 A3ESS+ OR TRY+ TO A3ESS
"P ( ! BUILT 5VIRON;T1 "! >E ?+S Y C D
TO /& UP = YRF4                       #I
  ,9 G5]AL1 Y %D F/ TRY TO RESOLVE   B#G
YR 3C]NS BY SP1K+ ) ! P & ORGANIZA;NS :O
>E DIRECTLY 9VOLV$ 9 AN 9=MAL &
COLLABORATIVE WAY4
  ,= M RES\RCES ON SELF-ADVOCACY1 PL1SE
VISIT ! ,SELF-,ADVOCACY SEC;N ( ! ,"K
,YR ,"RS WEBSITE4
  ,IF YR 3C]NS C'T 2 ADDRESS$ "?
COLLABORATIVE 4CUS.NS1 Y %D 3SID] 3SULT+
) A LAWY] TO SEE IF ANY ( ! FOLL[+ OP;NS
>E APPROPRIATE3

_4 ,AN APPLICA;N TO ! ,HUMAN ,"RS
  ,TRIBUNAL ( ,ONT>IO
_4 ,A CLAIM 2F AN ,ONT>IO ,C\RT
_4 ,9 "S CIRCUM/.ES1 A REPORT TO A
  MUNICIPAL BYLAW 5=CE;T (FIC] MAY 2
  APPROPRIATE Z WELL4 ,,CNIB C ASSI/ Y 9
  3NECT+ ) ! RELEVANT MUNICIPAL DE"P;T4
--------------------------------------#H
_4 ,A COMPLA9T ) ! POLICE :O H ! AU?OR;Y
  TO 9VE/IGATE VIOLA;NS ( ! ^7,BL
  ,P]SON'S ,"RS ,ACT^'

    ,! ^7,BL ,P]SON'S ,"RS ,ACT^'    #AJ
  SAYS T Y _C 2 D5I$ S]VICES OR      A#H
  D5I$ A3ESS TO SPACES T >E NORMALLY
  AVAILABLE TO ! PUBLIC 2C Y >E
  A3OMPANI$ BY A GUIDE DOG
--------------------------------------#I

            ,COMMON ,SC5>IOS

  ,EV5 ?\< "! >E LAWS TO PROTECT Y F
4CRIM9A;N1 P ) 4ABILITIES / FACE B>RI]S
TO HAV+ AN EQUAL LEVEL ( A3ESS TO !
BUILT 5VIRON;T4
  ,? SEC;N DESCRIBES B>RI]S T >E
COMMONLY EXP]I;ED & SU7E/S PRACTICAL
NEXT /EPS4 ,KEEP 9 M9D T1 9 MO/
SITUA;NS1 Y %D F/ TRY TO RESOLVE YR
3C]NS BY SP1K+ ) ! P :O >E DIRECTLY
9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4

            ,\TDOOR ,SPACES

    ;,Q3 ,! ,A3ESSIBLE ,P$E/RIAN ,SIGNAL
    "<,,APS"> AT A CROSSWALK ISN'T "W+4
    ,:AT C ,I D8
  ,A3 ,IF Y F9D AN ,,APS T'S N       #AA
"W+1 3SID] REPORT+ ! PROBLEM TO YR   A#I
MUNICIPAL;Y4 ,MUNICIPALITIES >E
RESPONSIBLE = MAK+ REPAIRS TO TRA6IC
LI<TS & ,,APS SY/EMS4 ,_M CITIES & T[NS
H A P]SON RESPONSIBLE = A3ESSIBIL;Y :O C
ASSI/ Y4 ,:5 Y SP1K ) A CU/OM] S]VICE
REPRES5TATIVE1 EXPLA9 T Y WANT TO SP1K )
"S"O AB A POT5TIALLY HAZ>D\S A3ESSIBIL;Y
ISSUE 9 A PUBLIC SPACE4
  ,IF AN URG5T REPAIR IS REQUIR$1 _M
CITIES H AN EM]G5CY REPAIR PH"O L9E T Y
C 3TACT = IMM ASSI/.E4 ,= EXAMPLE1
#C-#A-#A IS ! EM]G5CY REPAIR L9E = ,GRT]
,SUDBURY1 ,HALTON ,REGION1 ,PEEL
,REGION1 ,OTTAWA1 ,TORONTO1 & ,W9DSOR4

    ;,Q3 ,AN \TDOOR PUBLIC SPACE T ,I
    (T5 USE "<= EXAMPLE1 AN \TDOOR EAT+
    >EA1 P>K1 TRAIL1 OR P>K+ LOT"> HAS
    F1TURES T >E HAZ>D\S & 9A3ESSIBLE4
    ,:AT C ,I D8
  ,A3 ,S9CE ! LAWS AB A3ESSIBIL;Y 9
\TDOOR PUBLIC SPACES >E COMPLEX1 Y'LL
LIKELY NE$ TO GET HELP F A LEGAL
PR(ES.NAL TO "K :AT YR LEGAL "RS     #AB
>E 9 ? TYPE ( SITUA;N4 ,T SD1 "!     B#I
>E "S /EPS Y C 2G9 TO TAKE ON YR [N4
-------------------------------------#AJ
  ,F/1 TRY TO F9D \ :AT ORGANIZA;N [NS
OR MANAGES ! \TDOOR SPACE4 ,= EXAMPLE1
IF Y >E 3C]N$ AB >1S 9SIDE ( A LOCAL P>K
T >E 9A3ESSIBLE1 TRY TO F9D \ :E!R ! P>K
IS [N$ BY YR MUNICIPAL;Y1 A GOV]N;T
AG5CY OR "S O!R ORGANIZA;N4
  ,SECOND1 TRY TO F9D \3

_4 :5 ! \TDOOR SPACE 0 BUILT2
_4 :5 X LA/ _H MAJOR R5OVA;NS2 &
_4 :E!R ANY MAJOR R5OVA;NS >E PLANN$ = !
  FUTURE4

  ,? 9=MA;N C HELP A LEGAL PR(ES.NAL
DET]M9E :AT YR LEGAL "RS >E4
  ,9 G5]AL1 TWO IMPORTANT LAWS >E LIKELY
TO APPLY TO AN \TDOOR PUBLIC SPACE3

_4 ! ^7,A3ESSIBIL;Y = ,ONT>IANS )
  ,4ABILITIES ,ACT^' HAS SPECIFIC
  REQUIRE;TS RELAT$ TO \TDOOR PUBLIC
  SPACES4 ,H["E1 ^! REQUIRE;TS       #AC
  ONLY APPLY TO C]TA9 ORGANIZA;NS   A#AJ
  & MAY ONLY APPLY IF AN \TDOOR SPACE 0
  NEWLY BUILT "<OR _H MAJOR R5OVA;NS
  D"O"> AF #BJAE4
_4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^'
  REQUIRES ORGANIZA;NS T PROVIDE S]VICES
  TO ! PUBLIC TO MAKE R1SONABLE
  A3OMMODA;NS = YR 4ABIL;Y1 UP TO ! PO9T
  ( UNDUE H>D%IP1 S T Y C RCV AN EQUAL
  LEVEL ( S]VICE Z ANY"O ELSE4

  ,A LEGAL PR(ES.NAL C DET]M9E IF & H[
^! LAWS APPLY TO YR SPECIFIC SITUA;N4
  ,KEEP 9 M9D 9 T E6ECTIVE SELF-ADVOCACY
DOES N ALW H TO 9CLUDE =CE;LLY ASS]T+ YR
LEGAL "RS4 ,COMMUN;Y ORGANIZA;NS1 L !
,,CNIB1 MAY H ADVOCACY EXP]I;E ) ! ISSUE
Y'RE FAC+ & MAY 2 ABLE TO SUPPORT Y 9
DEVELOP+ AN ADVOCACY PLAN OR HELP+ Y
SP1K ) ! [N]S ( AN \TDOOR SPACE 9 A
COLLABORATIVE WAY4



                                     #AD
            ,9SIDE ,BUILD+S         B#AJ

    ;,Q3 ,DUE TO MY SI<T LOSS1 ,I "S"TS
    H DI6ICULTY ORI5T+ MYF 9 BUILD+S4
    ,:AT C ,I D8
  ,A3 ,"! >E N[ _M TE*NOLOGICAL TOOLS T
C HELP P NAVIGATE & ORI5T !MVS )9
BUILD+S4 ,TO LE>N M AB V>I\S TYPES (
TE*NOLOGICAL TOOLS1 REF] TO PAGE #AF 2L4
-------------------------------------#AA
,IF ^! K9DS ( TE*NOLOGICAL TOOLS DON'T
MEET YR NE$S1 Y %D APPROA* AN EMPLOYEE
OR MANAG] ( ! BUILD+ = ASSI/.E4
  ,:5 Y SP1K ) AN EMPLOYEE OR MANAG]1
EXPLA9 T Y >E HAV+ TR\BLE ) NAVIGA;N OR
ORI5TA;N 9SIDE ! BUILD+ 2C ( YR SI<T
LOSS4 ,EXPLA9 :AT ASSI/.E Y REQUIRE 9 Z
M* DETAIL Z POSSIBLE4 ,:5 Y 4CLOSE YR
4ABIL;Y TO AN EMPLOYEE1 Y TRI7] T
ORGANIZA;N'S LEGAL DUTY TO A3OMMODATE Y
TO ! PO9T ( UNDUE H>D%IP4
  ,IF ! EMPLOYEE OR MANAG] IS RELUCTANT
OR REFUSES TO A3OMMODATE Y1 Y C POLITELY
REM9D !M T !Y H A DUTY TO PROVIDE Y )
R1SONABLE A3OMMODA;NS S T Y'RE       #AE
ABLE TO EXP]I;E AN EQUAL LEVEL (    A#AA
S]VICE Z ANY"O ELSE4
  ,IF ? DOES N HELP1 Y C GRADUALLY
ESCALATE YR COMPLA9T ,- = EXAMPLE1 "? AN
(FICIAL COMPLA9T PROCESS OR TO AN
ORGANIZA;N'S MANAGE;T T1M4 ,_M GOV]N;T
ORGANIZA;NS & L>GE PRIVATE COMPANIES H A
DESIGNAT$ P]SON RESPONSIBLE =
A3ESSIBIL;Y :O C ASSI/ Y4
  ,IF YR 3C]NS >E / N ADDRESS$1 Y %D
3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE
:AT OP;NS Y H4

    ;,Q3 ,! ELEVATOR T ,I USE 9 A BUILD+
    DOESN'T H A3ESSIBLE BUTTONS4 ,:AT C
    ,I D8
  ,A3 ,"! >E N[ _M TE*NOLOGICAL TOOLS T
C HELP P USE S]VICES1 L AN ELEVATOR1 T
MI<T 2 O!RWISE 9A3ESSIBLE4 ,TO LE>N AB
V>I\S TYPES ( TE*NOLOGICAL TOOLS1 REF]
TO PAGE #AF 2L4 ,IF ^! K9DS (
TE*NOLOGICAL TOOLS DON'T MEET YR NE$S1
YR NEXT /EPS W LIKELY DEP5D ON H[ (T5 Y
USE ? "PICUL> ELEVATOR4
  ,IF Y USE ! ELEVATOR ONLY R>ELY    #AF
"<= EXAMPLE1 IF Y >E VISIT+ !       B#AA
BUILD+ = A "O-"T MEET+"> 3SID] ASK+ =
HELP F ^? >.D Y TO LOCATE BUILD+ /AFF1 L
A SECUR;Y GU>D1 EMPLOYEE1 OR BUILD+
MANAG]4 ,:5 Y SP1K ) BUILD+ /AFF1 EXPLA9
T Y >E HAV+ TR\BLE ) ! ELEVATOR 2C ( YR
SI<T LOSS4 ,EXPLA9 :AT ASSI/.E Y REQUIRE
9 Z M* DETAIL Z POSSIBLE4 ,:5 Y 4CLOSE
YR 4ABIL;Y TO AN EMPLOYEE1 Y TRI7] T
ORGANIZA;N'S LEGAL DUTY TO A3OMMODATE Y
TO ! PO9T ( UNDUE H>D%IP4
  ,IF Y USE ! ELEVATOR M FREQU5TLY "<=
EXAMPLE1 Y (T5 H BUSI;S MEET+S 9 A
"PICUL> BUILD+">1 3SID] 3TACT+ BUILD+
MANAGE;T DIRECTLY TO EXPLORE OP;NS =
-------------------------------------#AB
ONGO+ A3OMMODA;N4 ,IF ? DOES N HELP1 Y C
GRADUALLY ESCALATE YR COMPLA9T ,- =
EXAMPLE1 "? AN (FICIAL COMPLA9T PROCESS
OR TO AN ORGANIZA;N'S MANAGE;T T1M4 ,_M
GOV]N;T ORGANIZA;NS & L>GE PRIVATE
COMPANIES H A DESIGNAT$ P]SON
RESPONSIBLE = A3ESSIBIL;Y :O C ASSI/ Y4

    ,NOTE3 ,ONT>IO'S ^7,BUILD+       #AG
  ,CODE ,ACT^' SETS \ A3ESSIBIL;Y   A#AB
  REQUIRE;TS = ELEVATORS T M/ 2 FOLL[$
  :5 3/RUCT+ NEW BUILD+S & :5 MAK+ MAJOR
  R5OVA;NS TO OLD BUILD+S4 ,UN=TUNATELY1
  IF AN ELEVATOR IS RELATIVELY OLD & NO
  MAJOR R5OVA;NS >E S*$UL$1 !N !
  A3ESSIBIL;Y REQUIRE;TS "U ! ^7,BUILD+
  ,CODE ,ACT^' MAY N APPLY4

          ,3/RUC;N @& ,HAZ>DS

    ;,Q3 ,TEMPOR>Y 3/RUC;N B>RI]S >E
    OB/RUCT+ A SIDEWALK_/BUILD+ 5TR.E T
    ,I COMMONLY USE4 ,I D N FEEL SAFE
    NAVIGAT+ "? ! 3/RUC;N SITE4 ,:AT C
    ,I D8
  ,A3 ,S9CE ! LAWS AB A3ESSIBIL;Y >.D
3/RUC;N SITES >E COMPLEX1 Y'LL LIKELY
NE$ TO GET HELP F A LEGAL PR(ES.NAL TO
"K :AT YR LEGAL "RS >E 9 ? TYPE (
SITUA;N4 ,T SD1 "! >E "S /EPS Y C 2G9 TO
TAKE ON YR [N4
  ,F/1 TRY TO F9D \ :AT ORGANIZA;NS >E
9VOLV$ 9 ! 3/RUC;N ,- = EXAMPLE1 ! "N (
! 3/RUC;N COMPANY & ! "N ( !         #AH
BUILD+'S [N] OR MANAG]4 ,O!R        B#AB
ORGANIZA;NS MI<T AL 2 RELEVANT TO YR
SITUA;N3

_4 ,IF ! BUILD+ IS YR PLACE ( "W1 YR
  EMPLOY] MAY H A DUTY TO HELP Y SECURE
  AN APPROPRIATE A3OMMODA;N4
_4 ,IF Y VISIT ! BUILD+ TO A3ESS A
  "PICUL> /ORE OR S]VICE1 T S]VICE
  PROVID] MAY H A DUTY TO HELP Y SECURE
  AN APPROPRIATE A3OMMODA;N4

  ,SECOND1 3SID] 3TACT+ YR C;Y CL]K'S
(FICE OR YR LOCAL C;Y OR T[N HALL TO
LE>N M AB BYLAW OR BUILD+ P]MIT
REQUIRE;TS RELAT$ TO A3ESSIBIL;Y >.D
3/RUC;N SITES4 ,= EXAMPLE1 "! MAY 2
REQUIRE;TS RELAT$ TO3

_4 NOTIFICA;N ( SIDEWALK CLOSURES
-------------------------------------#AC
_4 COMPLI.E ) MUNICIPAL A3ESSIBIL;Y
  DESIGN /&>DS RELAT$ TO P$E/RIAN SAFETY
_4 COMPLI.E ) ^7,ONT>IO ,TRA6IC ,MANUAL
  ,BOOK #G^' P$E/RIAN SAFETY         #AI
  3SID]A;NS                         A#AC

  ,? 9=MA;N C HELP A LEGAL PR(ES.NAL
DET]M9E :AT LAWS APPLY TO YR SPECIFIC
SITUA;N4
  ,KEEP 9 M9D 9 T E6ECTIVE SELF-ADVOCACY
DOES N ALW H TO 9CLUDE =CE;LLY ASS]T+ YR
LEGAL "RS4 ,COMMUN;Y ORGANIZA;NS1 L !
,,CNIB1 MAY H ADVOCACY EXP]I;E ) ! ISSUE
Y'RE FAC+ & MAY 2 ABLE TO SUPPORT Y 9
DEVELOP+ AN ADVOCACY PLAN OR HELP+ Y
SP1K ) ! [N]S ( AN \TDOOR SPACE 9 A
COLLABORATIVE WAY4

    ;,Q3 ,I'M UNABLE TO USE A SIDEWALK
    2C X IS BLOCK$ BY A HAZ>D4 ,:AT C ,I
    D8
  ,A3 ,": IMM S]VICE IS NE$$ TO FIX A
HAZ>D "<L SN[ REMOVAL1 SIDEWALK DAMAGE1
TREE REMOVAL1 S]I\S DAMAGE ETC4">1 _M
CITIES H EM]G5CY L9ES T Y C 3TACT =
ASSI/.E4

   ,= EXAMPLE1 ! EM]G5CY REPAIR L9E =
 ,GRT] ,SUDBURY1 ,HALTON ,REGION1    #BJ
 ,PEEL ,REGION1 ,OTTAWA1 ,TORONTO   B#AC
 & ,W9DSOR IS #C-#A-#A4

  ,IF YR C;Y DOESN'T H AN EM]G5CY REPAIR
L9E1 3TACT YR C;Y CL]K'S (FICE OR YR
LOCAL C;Y OR T[N HALL4 ,_M CITIES & T[NS
H A P]SON RESPONSIBLE = A3ESSIBIL;Y :O C
ASSI/ Y4
  ,IF ? IS A SY/EMIC PROBLEM1 COMMUN;Y
ORGANIZA;NS1 L ! ,,CNIB1 MAY H ADVOCACY
EXP]I;E ) ! ISSUE Y'RE FAC+ & MAY 2 ABLE
TO SUPPORT Y 9 DEVELOP+ AN ADVOCACY PLAN
OR HELP+ Y SP1K ) ! MUNICIPAL;Y "<OR O!R
ORGANIZA;N"> 9 A COLLABORATIVE WAY4
-------------------------------------#AD

              ,GETT+ ,HELP

    ,,CNIB ,S]VICES
  ,WE'RE "H TO HELP ,- 3TACT ,,CNIB = M
S]VICES1 SUPPORT & RES\RCES4 ,"S WAYS WE
C ASSI/ 9CLUDE3

    ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO
  ,VI.N ,LOSS ,REHABILITA;N          #BA
,ONT>IO "<,,VLRO"> PROVIDES P ) !   A#AD
PRACTICAL SKILLS !Y NE$ TO LIVE SAFELY &
9DEP5D5TLY1 9CLUD+ NAVIGAT+ ! BUILT
5VIRON;T4 ,= EXAMPLE3

_4 ,GUID+ TE*NIQUES3 A COM=TABLE WAY TO
  WALK ) A SI<T$ P]SON & ! ABIL;Y TO USE
  REMA9+ VI.N & O!R S5SES TO TRAVEL
_4 ,US+ A :ITE CANE & O!R MOBIL;Y TOOLS
_4 ,F9D+ & CROSS+ 9T]SEC;NS
_4 ,NAVIGAT+ NEW 5VIRON;TS L A "WPLACE
  OR S*OOL CAMPUS

  ,TO LE>N M AB ,VI.N ,LOSS
,REHABILITA;N ,ONT>IO1 VISIT ! FOLL[+
WEBSITE3
HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5
  ,Y C AL LE>N M AB ,VI.N ,LOSS
,REHABILITA;N ,ONT>IO BY REVIEW+ _!
,FREQU5TLY ,ASK$ ,"QS AT ! FOLL[+
WEBSITE3
HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5"
_/PATI5TS-FAMILIES_/,PAGES_/FAQ4ASPX

                                     #BB
    ,,CNIB'S ,GUIDE ,DOG ,PROGRAM   B#AD
,,CNIB'S ,GUIDE ,DOG ,PROGRAM C ASSI/
GUIDE DOG H&L]S ) ADVOCAT+ = !MVS &
"U/&+ _! "RS :5 NAVIGAT+ ! BUILT
5VIRON;T4 ,!Y C AL PROVIDE PUBLIC $UCA;N
TO ORGANIZA;NS "? GUIDE DOG AMBASSADOR
SP1K+ 5GAGE;TS1 LUN* & LE>NS1 ETC4 ,TO
LE>N M AB ,,CNIB'S ,GUIDE ,DOG ,PROGRAM1
VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/CNIB4CA_/5_/PROGRAMS-&-"
S]VICES_/LIVE_/CNIB-GUIDE-DOGS;8"
REGION"7ON
-------------------------------------#AE

    ,,CNIB'S ,ADVOCACY ,T1M
  ,,CNIB'S ,ADVOCACY ,T1M C ASSI/ CLI5TS
) ADVOCAT+ = !MVS & "U/&+ _! "RS RELAT$
TO ! BUILT 5VIRON;T4 ,TO LE>N M AB
,,CNIB ,ADVOCACY1 VISIT ! FOLL[+
WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-"
US_/ADVOCATE;8REGION"7ON



                                     #BC
            ,LEGAL ,S]VICES         A#AE

    ,LEGAL ,AID ,ONT>IO
  ,LEGAL ,AID ,ONT>IO PROVIDES LEGAL
S]VICES TO L[9COME ,ONT>IANS4 ,9 ORD] TO
RCV S]VICES F ,LEGAL ,AID ,ONT>IO3

_4 ,Y M/ MEET _! F9ANCIAL ELIGIBIL;Y
  CRIT]IA4 ,TO LE>N M AB ,LEGAL ,AID
  ,ONT>IO'S F9ANCIAL ELIGIBIL;Y CRIT]IA1
  VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4LEGALAID4ON4CA_/WILL-"
  LEGAL-AID-PAY-=-MY-LAWY]_/2 &
_4 ,YR PROBLEM M/ FALL 9 "O ( ^! >1S3
  DOME/IC VIOL;E1 FAMILY LAW1 IMMIGRA;N
  & REFUGEE LAW1 CRIM9AL LAW1 OR POV]TY
  LAW4

  ,EV5 IF Y DON'T MEET ^! TWO
REQUIRE;TS1 Y C CALL ,LEGAL ,AID
,ONT>IO'S TOLL-FREE HOTL9E AT
#A-#HJJ-#FFH-#HBEH4 ,A REPRES5TATIVE C
REF] Y TO O!R ORGANIZA;NS OR AG5CIES T C
HELP Y ) YR LEGAL PROBLEM4 ,= M 9=MA;N
AB ,LEGAL ,AID ,ONT>IO'S TOLL-FREE   #BD
HOTL9E1 VISIT ! FOLL[+ WEBSITE3     B#AE
HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]VICES"
_/H[-D-I-APPLY-=-LEGAL-AID_/4
  ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S
REF]RAL S]VICE1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4LEGALAID4ON4CA_/O!R-WAYS-"
WE-C-HELP_/

    ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS
  ,9 ,ONT>IO1 LEGAL HELP IS AVAILABLE TO
L[9COME P "? #GC 9DEP5D5T COMMUN;Y LEGAL
CL9ICS1 9CLUD+ #AC SPECIALTY CL9ICS4 ,=
M 9=MA;N AB ^! CL9ICS1 VISIT ! FOLL[+
WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA"
_/S]VICES_/LEGAL-CL9ICS_/4 ,TO GET !
3TACT 9=MA;N = YR REGIONAL COMMUN;Y
CL9IC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3"
_/_/WWW4LEGALAID4ON4CA_/LEGAL-CL9ICS_/
-------------------------------------#AF

    ,PRO ,BONO ,ONT>IO
  ,PRO ,BONO ,ONT>IO IS A NON-PR(IT T
PROVIDES A TOLL-FREE LEGAL ADVICE HOTL9E
TO HELP P ) _! LEGAL NE$S4 ,BY CALL+ _!
HOTL9E AT #A-#HEE-#BEE-#GBEF1 Y C    #BE
SP1K TO A LAWY] = #CJ M9UTES AB A   A#AF
CIVIL LAW MATT] "<!Y D N PROVIDE ADVICE
= PROBLEMS RELAT$ TO FAMILY LAW OR
CRIM9AL LAW">4 ,= M 9=MA;N AB ,PRO ,BONO
,ONT>IO1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4PROBONOONT>IO4ORG_/AB\T_/

    ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT
    ,C5TRE
  ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE
"<AL "KN Z ,,HRLSC"> IS AN 9DEP5D5T
AG5CY1 FUND$ BY ! GOV]N;T ( ,ONT>IO1 TO
PROVIDE LEGAL S]VICES TO 9DIVIDUALS :O H
EXP]I;ED 4CRIM9A;N4 ,BY 3TACT+ _! TOLL-
FREE HOTL9E AT #A-#HFF-#FBE-#EAGI1 Y C
GET3

_4 ,LEGAL ASSI/.E 9 COMPLET+ AN
  APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL (
  ,ONT>IO
_4 ,LEGAL ADVICE AB H[ TO ADDRESS !
  4CRIM9A;N T Y EXP]I;ED

  ,= M 9=MA;N AB ,,HRLSC1 VISIT ! FOLL[+
WEBSITE3                             #BF
HTTPS3_/_/WWW4HRLSC4ON4CA_/5"       B#AF
_/AB\T-U4

    ,,ARCH ,4ABIL;Y ,LAW ,C5TRE
  ,,ARCH ,4ABIL;Y ,LAW ,C5TRE "<AL CALL$
,,ARCH"> IS A SPECIALTY LEGAL CL9IC T
PRACTICES EXCLUSIVELY 9 4ABIL;Y "RS LAW4
,BY 3TACT+ _! TOLL-FREE HOTL9E AT
#A-#HFF-#DHB-#BGBD1 Y C GET3

_4 UP TO #CJ M9UTES ( FREE1 3FID5TIAL
  LEGAL ADVICE
_4 REF]RALS TO ORGANIZA;NS T C PROVIDE Y
  ) FUR!R HELP

  ,IF Y MEET ELIGIBIL;Y C]TA9 CRIT]IA1
,,ARCH MAY 2 ABLE TO PROVIDE Y )
ADDI;NAL LEGAL S]VICES4 ,= M 9=MA;N AB
,,ARCH1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/ARCHDISABILITYLAW4CA_/AB\T_/

    ,WAYF9D+ ,TOOLS
  ,! FOLL[+ RES\RCES PROVIDE M 9=MA;N AB
TE*NOLOGICAL TOOLS T ASSI/ ) NAVIGA;N &
ORI5TA;N3                            #BG
                                     #AG
_4 ,BL ,SQU>E IS A ,,GPS-APP DEVELOP$ =
  P ) SI<T LOSS T DESCRIBES ! 5VIRON;T &
  ANN\NCES PO9TS ( 9T]E/ & /REET
  9T]SEC;NS4 ,TO LE>N M AB ,BL ,SQU>E1
  VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4BL9DSQU>E4COM_/AB\T_/
_4 ,KEY #B ,A3ESS IS A P$E/RIAN MOBIL;Y
  APP T ALL[S US]S TO WIRE.SLY REQUE/
  CROSS+ AT 9T]SEC;NS )\T HAV+ TO LOCATE
  ! BUTTON ON ! POLE4 ,X AL ALL[S US]S
  TO WIRE.SLY OP5 DOORS & OBTA9 9=MA;N
  REG>D+ 9DOOR SPACES4 ,TO LE>N M AB
  ,KEY #B ,A3ESS1 VISIT ! FOLL[+
  WEBSITE3 HTTPS3_/_/KEY#B;ACCESS4COM_/
_4 ,A3ESS ,N[ IS A MAP APPLICA;N T %>ES
  A3ESSIBIL;Y 9=MA;N = LOCA;NS BAS$ ON
  US]S' FE$BACK4 ,TO LE>N M AB ,A3ESS
  ,N[1 VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/A3ESSN[4CA_/
_4 ,2 ,MY ,EYES IS A VOLUNTE]-BAS$ APP T
  3NECTS P ) SI<T LOSS TO SI<T$
  VOLUNTE]S1 :O C ASSI/ ) TASKS S* Z
  *ECK+ EXPIRY DATES1 4T+UI%+ COLORS1
  R1D+ 9/RUC;NS OR NAVIGAT+ NEW      #BH
  SURR.D+S4 ,TO LE>N M AB ,2 ,MY    A#AG
  ,EYES1 VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4BEMYEYES4COM_/
_4 ,! ,AM]ICAN ,F.DA;N = ! ,BL PROVIDES
  AN OV]VIEW ( "S ( ! APPS T >E
  AVAILABLE TO ASSI/ 3SUM]S ) R1D+
  PRODUCT LABELS1 M5US1 ETC4 ,TO A3ESS !
  ,AM]ICAN ,F.DA;N = ! ,BL'S OV]VIEW1
  VISIT ! FOLL[+ WEBSITE3 HTTPS3_/"
  _/WWW4AFB4ORG_/AW_/#AC_/#D_/#AEHBJ

              ,M ,RES\RCES

    ,A3ESS ,=W>D
  ,! ,A3ESS ,=W>D WEBSITE (F]S FREE
TRA9+ MODULES = S]VICE PROVID]S "<9CLUD+
ORGANIZA;NS T [N OR MANAGE PUBLIC
SPACES"> ON _! OBLIGA;NS "U !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^'4 ,X 0 CR1T$ 9 "PN]%IP ) !
,GOV]N;T ( ,ONT>IO TO ASSI/ ORGANIZA;NS
) MEET+ ! TRA9+ REQUIRE;TS "U !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^'4 ,TO A3ESS ! ,A3ESS ,=W>D
RES\RCES1 VISIT ! FOLL[+ WEBSITE3    #BI
HTTPS3_/_/WWW4A3ESS=W>D4CA_/        B#AG
-------------------------------------#AH
  ,TO LE>N M AB ! LEGAL =CE ( !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^' /&>DS1 PL1SE SEE ,,CNIB'S ,"K ,YR
,"RS ,SELF-,ADVOCACY & ,ESS5TIAL ,LEGAL
,9=MA;N ,H&BOOK4

    ,ALL ,A3ESS ,TOOLKIT
  ,! ,ALL ,A3ESS ,TOOLKIT IS A VALUABLE
RES\RCE TO ASSI/ PROP]TY [N]S1 DESIGN]S1
PLANN]S & MUNICIPALITIES ) "U/&+ &
IMPLE;T+ ! DESIGN REQUIRE;TS ( !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^'4 ,TO A3ESS ! ,ALL ,A3ESS
,TOOLKIT1 VISIT ! FOLL[+ WEBSITE3
HTTP3_/_/ALLA3ESSPUBLICSPACE4CA"
_/TOOLKIT_/

    ,,CNIB ,CLE>+ ,\R ,PA?
,,CNIB'S ,CLE>+ ,\R ,PA? IS A MANUAL =
>*ITECTS1 DESIGN]S1 BUILD+ [N]S1
PLANN]S1 /&>D BODIES & O!RS 9T]E/$ 9
MAK+ 9DOOR & \TDOOR SPACES UNIV]SALLY
A3ESSIBLE4 ,TO LE>N M AB ,,CNIB^8S   #CJ
,CLE>+ ,\R ,PA?1 VISIT ! FOLL[+     A#AH
WEBSITE3 HTTP3_/_/WWW4CLE>+\RPA?4CA"
_/DEFAULT.-E4PHP
-------------------------------------#AI

,WEB _/ ,SITE ,WEB3 CNIB4CA _/ INCA4CA
,EMAIL _/ ,C\RRIEL3 9FO@ACNIB4CA _/
  9FO@AINCA4CA
,TOLL ,FREE _/ ,SANS FRAIS3
  #A-#HJJ-#EFC-#BFBD

^7,LA/ ,REVIEW$ ON ,SEPTEMB] #BJAI^'












                                     #CA