,H\S+ ,"K ,YR ,"RS ,- ,LEGAL ,9=MA;N ,H&BOOK ,PUBLI%$ #BJBJ1 BY ,,CNIB ,TORONTO1 ,ONT>IO ,M#D,G #C,E#H ,9 #A ,VOLUME ,BRL PAGES T#A-T#B & #A-#CE ,PR9T PAGES #A-#BJ T#A T#B ,4CLAIM] #B ,? 3T5T IS PROVID$ Z G5]AL 9=MA;N & IS N LEGAL ADVICE4 ,IF Y NE$ ADVICE AB A SPECIFIC LEGAL PROBLEM1 3TACT A LAWY] OR A COMMUN;Y LEGAL CL9IC4 ,AC"KL$GE;TS ,?ANK Y TO ! _M VOLUNTE]S & 9/ITU;NAL COLLABORATORS :O 3TRIBUT$ TO DEVELOP+ ? LEGAL 9=MA;N H&BOOK4 ,TO LE>N M AB ! ,"K ,YR ,"RS PROJECT1 PL1SE VISIT U AT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-US" _/ADVOCATE_/ONT>IO-ADVOCACY_/"K-YR-" "RS;8REGION"7ON ,?ANK Y TO ! ,LAW ,F.DA;N ( ,ONT>IO = MAK+ ! ,"K ,YR ,"RS PROJECT POSSIBLE4 ,:ILE F9ANCIALLY SUPPORT$ BY ,! ,LAW ,F.DA;N ( ,ONT>IO1 ! ,,CNIB IS SOLELY RESPONSIBLE = ALL 3T5T4 ,Y C F9D M 9=MA;N AB ! ,LAW ,F.DA;N ( ,ONT>IO AT ! FOLL[+ WEBSITE3 HTTPS3_/_/LAWF.DA;N4ON4CA_/ #A ,TABLE ( ,3T5TS #C ,MY ,LEGAL ,"RS """"""""""""""""""""" #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO H\S+ 9 ,ONT>IO8 """""" #E ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP """"""""""""""""""""""" #F ;,Q3 ,>E "! ANY H\S+ >RANGE;TS ": ,I DON'T H IMPORTANT LEGAL "RS8 """""""""""""""""""" #F ;,Q3 ,": D MY LEGAL "RS COME F8 """ #G ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S H\S+ LAWS8 """""""""""""""""""" #G ;,Q3 ,:AT C ,I D TO 5=CE MY LEGAL "RS8 """""""""""""""""""" #H ,COMMON ,SC5>IOS """""""""""""""""""" #I ,LOOK+ = ,R5TAL ,H\S+ """"""""""""" #I ;,Q3 ,I'M TRY+ TO COMPLETE A H\S+ APPLICA;N =M1 B X IS N 9 AN A3ESSIBLE =MAT4 ,:AT C ,I D8 """"""""""""""""""""""""" #I ;,Q3 ,AM ,I REQUIR$ TO 4CLOSE MY SIM TE/+1 REPAIRS1 OR TEMPOR>Y WAT] %UT-(F"> 9 AN 9A3ESSIBLE =MAT ,- = EXAMPLE1 US+ PO/]S 9 COMMON >1S OR BY 4TRIBUT+ PR9T$ FLY]S4 ,:AT C ,I D8 """""""""" #AA ;,Q3 ,MY H\S+ PROVID] SAYS T #C B#C MY REQUE/$ A3OMMODA;NS 3FLICT ) ANO!R LAW OR POLICY ,- = EXAMPLE1 A REQUIRE;T "U ! ,BUILD+ ,CODE ,ACT OR A POLICY 9 A ,3DOM9IUM'S BY- LAWS4 ,DOES ? M1N T ! A3OMMODA;NS C'T 2 MADE8 """""" #AB ,L;G-T]M ,C>E ,HOMES & ,NON- PR(IT ,H\S+ """""""""""""""""" #AB ;,Q3 ,I AM A RESID5T ( A ,L;G- ,T]M ,C>E ,HOME & ,I FEEL T MY "RS H BE5 VIOLAT$4 ,:AT C ,I D8 """""""""""""""""""""""" #AB ;,Q3 ,I AM A RESID5T ( A NON- PR(IT H\S+ COOP]ATIVE & ,I 2LIEVE T ,I'VE BE5 4CRIM9AT$ AG/ 2C ( MY SIIO """""""""""""""""""""" #AD ,LEGAL ,S]VICES """""""""""""""""" #AD ,LEGAL ,AID ,ONT>IO """""""""""""" #AD ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS """""""""""""""""""""" #AE ,PRO ,BONO ,ONT>IO """"""""""""""" #AE ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE """"""""""""""""""""""" #AE ,= M 9=MA;N AB ,,HRLSC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/" WWW4HRLSC4ON4CA_/5_/AB\T-U #AF ,,ARCH ,4ABIL;Y ,LAW ,C5TRE """""" #AF ,! ,C5TRE = ,EQUAL;Y ,"RS 9 ,A3OMMODA;N """""""""""""""""" #AF ,LEGAL ,9=MA;N """"""""""""""""""" #AF ,! ,C5TRE = ,EQUAL;Y ,"RS 9 ,A3OMMODA;N """""""""""""""""" #AF ,! ,ONT>IO ,HUMAN ,"RS ,COMMIS.N """""""""""""""""""" #AH ,! ,L&"L & ,T5ANT ,BO>D """""""" #AH ,A3ESS ,=W>D """"""""""""""""""" #AH #E B#D ,! ,F$]A;N ( ,R5TAL-,H\S+ ,PROVID]S ( ,ONT>IO """""""""" #AI #F ,MY ,LEGAL ,"RS #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO H\S+ 9 ,ONT>IO8 ,A3 ,"U ,ONT>IO LAWS1 P ) 4ABILITIES H IMPORTANT LEGAL "RS :5 X COMES TO H\S+4 ,= ALM ALL TYPES ( H\S+ 9 ,ONT>IO3 _4 ,Y H ! "R TO ^1EQUAL ^1TR1T;T 9 H\S+ ": Y LIVE OR WANT TO LIVE ^1)\T ^14CRIM9A;N 2C ( YR 4ABIL;Y4 ,YR "R TO EQUAL TR1T;T APPLIES TO3 _4 ! PROCESS ( LOOK+ = H\S+1 _4 ! RULES & PROC$URES RELAT$ TO YR H\S+1 _4 ! G5]AL 5JOY;T & USE ( YR UNIT & PREMISES1 _4 ! MA9T5.E & REPAIRS ( YR UNIT & PREMISES1 _4 ! S]VICES & FACILITIES RELAT$ TO YR H\S+4 _4 ,Y H ! "R TO RCV ^1A3OMMODA;NS = YR 4ABIL;Y F H\S+ PROVID]S UP TO ! PO9T ( ^1UNDUE ^1H>D%IP4 _4 ,H\S+ PROVID]S M/ PROVIDE Y ) #G A3OMMODA;NS 9 A WAY T RESPECTS A#E YR DIGN;Y1 MEETS YR 9DIVIDUAL NE$S & PROMOTES YR 9TEGRA;N & FULL "PICIPA;N 9 ! COMMUN;Y4 _4 ,? "R APPLIES TO YR PRIVATE LIV+ SPACE & TO COMMUNAL >1S %>$ BY ALL RESID5TS1 S* Z LAUNDRY ROOMS1 FOY]S1 ELEVATORS1 POOLS1 & \TDOOR SPACES4 _4 ,Y H ! "R TO 2 FREE F ^1H>ASS;T BY YR H\S+ PROVID]1 _! REPRES5TATIVES1 OR ANY O3UPANTS ( YR BUILD+4 ,IF Y LIVE 9 A ,L;G-,T]M ,C>E ,HOME1 Y H "S ADDI;NAL "RS GRANT$ "U ! ^7,L;G- ,T]M ,C>E ,HOMES ,ACT^'4 ,= M 9=MA;N AB ^! "RS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CLEO4ON4CA_/5_/" PUBLICA;NS_/"EYRES --------------------------------------#F ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP ,A H\S+ PROVID]'S 8DUTY TO A3OMMODATE0 M1NS T !Y >E LEGALLY REQUIR$ TO PROVIDE Y ) ! SUPPORTS Y NE$ TO SU3E$ 9 ! #H "WPLACE4 ,H["E1 ! DUTY TO A#F A3OMMODATE HAS A LIMIT & ? LIMIT IS CALL$ 8UNDUE H>D%IP40 8,UNDUE H>D%IP0 IS A LEGAL T]M4 ,X M1NS T IF A H\S+ PROVID] C %[ T X IS V DI6ICULT = !M TO PROVIDE Y ) A C]TA9 TYPE ( A3OMMODA;N "<2C ( HI< CO/S OR H1L? & SAFETY RISKS">1 !N !Y DON'T H TO PROVIDE X4 ,X'S USUALLY DI6ICULT = A H\S+ PROVID] TO CLAIM UNDUE H>D%IP 2C !Y H TO %[ CLE> EVID;E ( UNDUE H>D%IP4 ,_! EVID;E C ONLY RELATE TO ^! TWO FACTORS3 #A4 ,:E!R ! CO/ ( ? TYPE ( A3OMMODA;N IS S HI< T X W SIGNIFICANTLY 9T]F]E ) _! ABIL;Y TO OP]ATE _! BUSI;S4 ,:5 CALCULAT+ CO/1 !Y M/ AL 3SID] \TSIDE S\RCES ( FUND+1 E4G4 GRANTS OR SUBSIDIES F GOV]N;T PROGRAMS4 #B4 ,:E!R ? TYPE ( A3OMMODA;N IS GO+ TO CR1TE S]I\S H1L? & SAFETY RISKS = _! OP]A;NS4 ,EV5 IF A H\S+ PROVID] %[S T A #I C]TA9 TYPE ( A3OMMODA;N W CR1TE B#F UNDUE H>D%IP = !M1 !Y / H A LEGAL DUTY TO PROVIDE Y ) ! ^1NEXT ^1BE/ TYPE ( A3OMMODA;N4 ;,Q3 ,>E "! ANY H\S+ >RANGE;TS ": ,I DON'T H IMPORTANT LEGAL "RS8 ,A3 ,YES4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' DOES N APPLY TO H\S+ ": Y %>E A BA?ROOM OR KIT*5 ) YR L&"L OR YR L&"L'S FAMILY4 ,9 ? TYPE ( H\S+ >RANGE;T1 A L&"L IS LEGALLY P]MITT$ TO 4CRIM9ATE AG/ Y & TO D5Y Y A3OMMODA;NS = YR 4ABIL;Y4 ,AL1 ! ^7,RESID5TIAL ,T5ANCIES ,ACT^' DOES N APPLY TO ? TYPE ( H\S+ >RANGE;T4 ,? M1NS T Y DON'T H ! LEGAL "RS & PROTEC;NS GIV5 TO T5ANTS "U ! ^7,RESID5TIAL ,T5ANTS ,ACT^'4 --------------------------------------#G ;,Q3 ,": D MY LEGAL "RS COME F8 ,A3 ,YR LEGAL "RS COME F A V>IETY ( DI6]5T LAWS1 9CLUD+3 #AJ A#G _4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' : PROHIBITS 4CRIM9A;N BAS$ ON 4ABIL;Y 9 MO/ >1S ( PUBLIC LIFE1 9CLUD+ H\S+4 _4 ,! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' : REQUIRES ALM ALL ORGANIZA;NS 9 ,ONT>IO TO MEET M9IMUM A3ESSIBIL;Y REQUIRE;TS :5 PROVID+ S]VICES1 9CLUD+ H\S+4 ,= M 9=MA;N AB ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'1 SEE ! ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 _4 ,! ^7,BL ,P]SONS' ,"RS ,ACT^' : E/ABLI%ES "RS & PROHIBITS 4CRIM9A;N BAS$ ON SIE ADD$ TO NEW BUILD+S & TO EXI/+ BUILD+S T >E "UGO+ EXT5SIVE R5OVA;NS4 _4 ,! ^7,L;G-,T]M ,C>E ,HOMES ,ACT^' - REGULATES L;G-T]M C>E HOMES & GRANTS ADDI;NAL "RS TO L;G-T]M C>E HOME RESID5TS ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S H\S+ LAWS8 ,A3 ,ONT>IO'S H\S+ LAWS APPLY TO ANY"O :O SUPPLIES OR RCVS H\S+ S]VICES4 ,? 9CLUDES3 _4 ,T5ANTS _4 ,L&"LS1 9CLUD+ 9DIVIDUAL & CORPORATE L&"LS _4 ,REPRES5TATIVES ( L&"LS1 S* Z R1L E/ATE AG5TS & BUILD+ MANAG]S --------------------------------------#H _4 ,3DOM9IUM CORPORA;NS & ,COOP]ATIVE ,H\S+ CORPORA;NS & _! BO>DS ( DIRECTORS #AB _4 ! ,ONT>IO GOV]N;T & XS AG5CIES A#H ;,Q3 ,:AT C ,I D TO 5=CE MY LEGAL "RS8 ,A3 ,IF Y FEEL Y H BE5 UNFAIRLY 4CRIM9AT$ AG/ BY A H\S+ PROVID]1 "! >E ?+S Y C D TO /& UP = YRF4 ,9 G5]AL1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P :O >E DIRECTLY 9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4 ,= M RES\RCES ON SELF-ADVOCACY1 PL1SE VISIT ! ,SELF-,ADVOCACY SEC;N ( ! ,"K ,YR ,"RS WEBSITE4 ,IF YR 3C]NS C'T 2 ADDRESS$ "? COLLABORATIVE 4CUS.NS1 Y %D 3SID] 3SULT+ ) A LAWY] :O SPECIALIZES 9 HUMAN "RS OR H\S+ ISSUES TO SEE IF ANY ( ! FOLL[+ OP;NS >E APPROPRIATE3 _4 ,A COMPLA9T TO ! ,M9I/RY ( ,MUNICIPAL ,A6AIRS & ,H\S+ & _! 5=CE;T UNIT _4 ,A COMPLA9T TO ! APPLICABLE MUNICIPAL;Y DE"P;TS & _! BY-LAW 5=CE;T UNITS _4 ,AN APPLICA;N TO ! ,L&"L & #AC ,T5ANT ,BO>D B#H _4 ,A COMPLA9T TO ! ,POLICE "U ! ,BL ,P]SONS ,"RS ,ACT _4 ,AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO _4 ,A CLAIM 2F AN ,ONT>IO ,C\RT ( ,JU/ICE _4 ,A COMPLA9T TO ! ,3DOM9IUM ,MANAGE;T ,REGULATORY ,AU?OR;Y ( ,ONT>IO " _4 ,A COMPLA9T TO ! ,M9I/RY ( ,H1L? & ,L;G-,T]M ,C>E "E HOMES"> --------------------------------------#I ,COMMON ,SC5>IOS ,EV5 ?\< "! >E LAWS TO PROTECT Y F 4CRIM9A;N1 P ) 4ABILITIES / FACE B>RI]S TO 2+ TR1T$ EQUALLY :5 X COMES TO H\S+4 ,? SEC;N DESCRIBES B>RI]S T >E COMMONLY EXP]I;ED & SU7E/S PRACTICAL NEXT /EPS4 ,KEEP 9 M9D T1 9 MO/ SITUA;NS1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P :O >E #AD DIRECTLY 9VOLV$ 9 AN 9=MAL & A#I COLLABORATIVE WAY4 ,LOOK+ = ,R5TAL ,H\S+ ;,Q3 ,I'M TRY+ TO COMPLETE A H\S+ APPLICA;N =M1 B X IS N 9 AN A3ESSIBLE =MAT4 ,:AT C ,I D8 ,A3 ,IF Y F9D A H\S+ APPLICA;N =M T'S N 9 AN A3ESSIBLE =MAT1 Y H ! "R TO REQUE/ T =M 9 AN A3ESSIBLE =MAT F ! H\S+ PROVID] Z AN A3OMMODA;N = YR 4ABIL;Y4 ,BY 4CLOS+ YR 4ABIL;Y & MAK+ A REQUE/ = A3OMMODA;N1 Y TRI7] ! H\S+ PROVID]'S LEGAL DUTY TO A3OMMODATE Y UP TO ! PO9T ( UNDUE H>D%IP4 ,UNDUE H>D%IP IS A LEGAL T]M EXPLA9$ ABV AT PAGE #F4 ,IF Y DON'T WANT TO 4CLOSE YR 4ABIL;Y TO ! H\S+ PROVID] 2F Y APPLY = ! UNIT1 Y C ASK A FR TO MAKE ! REQUE/ = Y4 ,Y C AL GET HELP F A LOCAL COMMUN;Y ORGANIZA;N OR ! ,,CNIB4 #AE ;,Q3 ,AM ,I REQUIR$ TO 4CLOSE B#I MY SIE N LEGALLY REQUIR$ TO %>E ANY 9=MA;N ) YR PROSPECTIVE L&"L AB YR SIE CLE> SIGNS T Y H BE5 4CRIM9AT$ AG/ :5 LOOK+ = H\S+4 ,= EXAMPLE3 _4 ,:5 A H\S+ PROVID] ASKS 9TRUSIVE & 9APPROPRIATE "QS _4 ,:5 A H\S+ PROVID] MAKES /ATE;TS T >E (F5SIVE OR BAS$ ON FALSE /]EOTYPES _4 ,:5 A H\S+ PROVID] SAYS T !Y _C R5T A UNIT TO Y 2C ( YR SIE N Z CLE>1 X MAY 2 H>D] TO PROVE T Y 7 4CRIM9AT$ AG/4 ,EV5 IF Y ?9K X W 2 H>D TO PROVE 4CRIM9A;N1 Y MAY ^1/ H LEGAL OP;NS AVAILABLE4 ,Y %D 3SID] 3SULT+ ) A LAWY] TO "U/& H[ ! LAW APPLIES TO YR SPECIFIC SITUA;N4 ,:AT IF ,I 0 D5I$ H\S+ 2C ,I H A GUIDE DOG8 ,A H\S+ PROVID] _C REFUSE TO R5T Y A SELF-3TA9$ UNIT J 2C Y H A GUIDE DOG4 ,IF ? HAPP5S TO Y1 YR LEGAL "RS "U ! ^7,BL ,P]SONS' ,"RS ,ACT^' MAY H BE5 VIOLAT$4 ,9 RESPONSE1 Y MAY WANT TO FILE A COMPLA9T ) ! POLICE :O H ! AU?OR;Y TO 9VE/IGATE & LAY *>GES 9 ? TYPE ( SITUA;N4 ,"S POLICE (FIC]S MAY N 2 AW>E ( _! AU?OR;Y TO 5=CE ! ^7,BL ,P]SON'S ,"RS ,ACT^'1 S Y MAY NE$ TO 9=M #AG !M4 B#AJ -------------------------------------#AA ,GETT+ ,A3OMMODA;NS ;,Q3 ,I'D L TO MAKE *ANGES TO MY RESID;E TO A3OMMODATE MY SID%IP4 ,YR H\S+ PROVID] HAS ! "R TO GET 5 9=MA;N F Y AB YR 4ABIL;Y TO SELECT AN APPROPRIATE A3OMMODA;N4 ,IF ! H\S+ PROVID] ASKS = M$ICAL DOCU;TA;N AB YR 4ABIL;Y1 Y %D PROVIDE ONLY ! 9=MA;N T IS NEC TO EXPLA9 YR NE$ = A3OMMODA;NS4 ,Y >E N REQUIR$ TO TELL YR H\S+ PROVID] YR EXACT DIAGNOSIS4 ,Y >E N REQUIR$ TO GIVE YR H\S+ PROVID] 9=MA;N T IS N RELAT$ TO YR NE$ = A3OMMODA;NS4 ,X'S IMPORTANT TO REMEMB] T SELECT+ AN APPROPRIATE A3OMMODA;N IS A COLLABORATIVE PROCESS4 ,Z A T5ANT #AH REQUE/+ AN A3OMMODA;N1 Y H A A#AA LEGAL DUTY TO COLLABORATE ) YR H\S+ PROVID] TO HELP !M SELECT AN APPROPRIATE A3OMMODA;N4 ;,Q3 ,D ,I H TO PAY = MY H\S+-RELAT$ A3OMMODA;NS8 ,A3 ,YR H\S+ PROVID] _C MAKE Y PAY = YR A3OMMODA;NS4 ,X IS YR H\S+ PROVID]'S DUTY TO A3OMMODATE Y UP TO ! PO9T ( UNDUE H>D%IP & YR H\S+ PROVID] IS RESPONSIBLE = PAY+ ! CO/S ( YR A3OMMODA;NS4 ;,Q3 ,MY H\S+ PROVID] COMMUNICATES IMPORTANT 9=MA;N AB ! BUILD+ "M TE/+1 REPAIRS1 OR TEMPOR>Y WAT] %UT-(F"> 9 AN 9A3ESSIBLE =MAT ,- = EXAMPLE1 US+ PO/]S 9 COMMON >1S OR BY 4TRIBUT+ PR9T$ FLY]S4 ,:AT C ,I D8 ,A3 ,Y C MAKE A REQUE/ TO YR H\S+ PROVID] TO COMMUNICATE ) Y US+ AN A3ESSIBLE =MAT1 E4G4 EMAIL1 A3ESSIBLE PDF1 OR ,MICROS(T ,^W DOCU;TS4 #AI ,YR H\S+ PROVID] HAS A LEGAL B#AA DUTY TO PROVIDE Y ) A R1SONABLE A3OMMODA;N = YR 4ABIL;Y "U ! ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^'4 ,9 ADDI;N1 YR H\S+ PROVID] IS OBLIGAT$ -------------------------------------#AB "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' TO COMMUNICATE ) Y 9 AN A3ESSIBLE =MAT4 ;,Q3 ,MY H\S+ PROVID] SAYS T MY REQUE/$ A3OMMODA;NS 3FLICT ) ANO!R LAW OR POLICY ,- = EXAMPLE1 A REQUIRE;T "U ! ,BUILD+ ,CODE ,ACT OR A POLICY 9 A ,3DOM9IUM'S BY-LAWS4 ,DOES ? M1N T ! A3OMMODA;NS C'T 2 MADE8 ,A3 ,IF Y >E TOLD T YR REQUE/$ A3OMMODA;N 3FLICTS ) ANO!R LAW OR POLICY1 X'S IMPORTANT TO KEEP 9 M9D T1 9 ALM ALL CASES1 ! ,ONT>IO ^7,HUMAN ,"RS ,CODE^' TAKES PRIOR;Y OV] O!R LAWS & POLICIES4 ,? M1NS T EV5 IF ANO!R LAW OR POLICY 3FLICTS ) YR REQUE/$ A3OMMODA;N1 YR H\S+ PROVID] / HAS A LEGAL DUTY #BJ TO PROVIDE A R1SONABLE A3OMMODA;N A#AB = YR 4ABIL;Y UP TO ! PO9T ( UNDUE H>D%IP4 ,UNDUE H>D%IP IS A LEGAL T]M EXPLA9$ ABV AT PAGE #F4 ,L;G-T]M ,C>E ,HOMES & ,NON-PR(IT ,H\S+ ;,Q3 ,I AM A RESID5T ( A ,L;G-,T]M ,C>E ,HOME & ,I FEEL T MY "RS H BE5 VIOLAT$4 ,:AT C ,I D8 ,A3 ,IF Y LIVE 9 A L;G-T]M C>E HOME & Y 2LIEVE T YR "RS H BE5 VIOLAT$1 Y %D 3SULT ! FOLL[+ /EP-BY-/EP GUIDES TO MAK+ COMPLA9TS3 _4 ,COMMUN;Y ,LEGAL ,$UCA;N ,ONT>IO'S ,GUIDE1 : C 2 A3ESS$ AT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CLEO4ON4CA_/5" _/PUBLICA;NS_/"EYRES_/:AT-C-I-D-IF-" MY-"RS->E-VIOLAT$ _4 ,! ,GOV]N;T ( ,ONT>IO'S ,GUIDE1 : C 2 A3ESS$ AT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4ONT>IO4CA_/PAGE_/L;G-" T]M-C>E-HOME-COMPLA9T-PROCESS;8" #BA .-GA"7#B4GBEBIFAI4AGACJFGJBA4" B#AB #AEDIIHGEHI-#CAHGFHFC4" #AEDIIHGEHI -------------------------------------#AC ;,Q3 ,I AM A RESID5T ( A NON-PR(IT H\S+ COOP]ATIVE & ,I 2LIEVE T ,I'VE BE5 4CRIM9AT$ AG/ 2C ( MY SIIO'S ^7,HUMAN ,"RS ,CODE^' & ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,NOTE T ! ,L&"L & ,T5ANT ,BO>D DOES N G5]ALLY RESOLVE COMPLA9TS AB NON-PR(IT H\S+ COOP]ATIVES4 ,! ,F9ANCIAL ,S]VICES ,COMMIS.N ( ,ONT>IO PROVIDES M 9=MA;N AB ! COMPLA9TS PROCESS = RESID5TS ( NON- PR(IT H\S+ CO-OP]ATIVES4 ,TO LE>N M AB ! COMPLA9TS PROCESS = RESID5TS ( NON-PR(IT H\S+ CO-OP]ATIVES1 VISIT ! FOLL[+ ! WEBSITE3 HTTPS3_/_/WWW4FSCO4GOV4ON4CA" _/5_/COOPS_/,PAGES_/COMPLA9TS4ASPX #BB ,GETT+ ,HELP A#AC ,,CNIB ,S]VICES ,WE'RE "H TO HELP ,- 3TACT ,,CNIB = M S]VICES1 SUPPORT & RES\RCES4 ,"S WAYS WE C ASSI/ 9CLUDE3 ,,CNIB ,REHAB ,S]VICES ,,CNIB ,REHAB ,S]VICES (F]S P]SONALIZ$ S]VICES & SUPPORTS1 S* Z LE>N+ NEW WAYS TO COOK1 %OP & MANAGE YR HOME1 & 3NECT+ Y ) DEVICES & APPS T MAY HELP TO MAKE LIFE EASI]4 ,Y C 3SULT ) ,,CNIB AB 5VIRON;TAL ASSESS;TS1 : >E FREE ( *>GE & MAY ASSI/ 9 SECUR+ A3OMMODA;NS ) H\S+4 ,= M 9=MA;N AB ,,CNIB ,REHAB ,S]VICES1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CNIB4CA_/5_/PROGRAMS-&-" S]VICES_/REHAB--S]VICES;8REGION"7ON ,,CNIB'S ,GUIDE ,DOG ,PROGRAM ,,CNIB'S ,GUIDE ,DOG ,PROGRAM C ASSI/ GUIDE DOG H&L]S ) ADVOCAT+ = !MVS & "U/&+ _! "RS 9 ! H\S+ SECTOR4 ,!Y C AL PROVIDE PUBLIC $UCA;N TO #BC ORGANIZA;NS1 3DOM9IUM BO>DS1 ETC4 #AD "? GUIDE DOG AMBASSADOR SP1K+ 5GAGE;TS1 LUN* & LE>NS1 ETC4 ,TO LE>N M AB ,,CNIB'S ,GUIDE ,DOG ,PROGRAM1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/PROGRAMS-&-" S]VICES_/LIVE_/CNIB-GUIDE-DOGS;8" REGION"7ON ,,CNIB'S ,ADVOCACY ,T1M ,,CNIB'S ,ADVOCACY ,T1M C ASSI/ CLI5TS ) ADVOCAT+ = !MVS & "U/&+ _! "RS 9 ! H\S+ SECTOR4 ,!Y C AL PROVIDE $UCA;N TO ORGANIZA;NS1 3DOM9IUM BO>DS1 ETC4 AB ! "RS ( P ) SIN M AB ,,CNIB'S ,ADVOCACY ,T1M1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-" US_/ADVOCATE;8REGION"7ON ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO "<,,VLRO"> PROVIDES P ) ! PRACTICAL SKILLS !Y NE$ TO LIVE SAFELY & 9DEP5D5TLY4 ,TO LE>N M AB ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO1 VISIT ! #BD FOLL[+ WEBSITE3 A#AD HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5 ,Y C AL LE>N M AB ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO BY REVIEW+ _! ,FREQU5TLY ,ASK$ ,"QS AT ! FOLL[+ WEBSITE3 HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5" _/PATI5TS-FAMILIES_/,PAGES_/FAQ4ASPX ,LEGAL ,S]VICES ,LEGAL ,AID ,ONT>IO ,LEGAL ,AID ,ONT>IO PROVIDES LEGAL S]VICES TO L[-9COME ,ONT>IANS4 ,9 ORD] TO RCV S]VICES F ,LEGAL ,AID ,ONT>IO3 _4 ,Y M/ MEET _! F9ANCIAL ELIGIBIL;Y CRIT]IA4 ,TO LE>N M AB ,LEGAL ,AID ,ONT>IO'S F9ANCIAL ELIGIBIL;Y CRIT]IA1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/WILL-" LEGAL-AID-PAY-=-MY-LAWY]_/2 & _4 ,YR PROBLEM M/ FALL 9 "O ( ^! >1S3 DOME/IC VIOL;E1 FAMILY LAW1 IMMIGRA;N & REFUGEE LAW1 CRIM9AL LAW1 OR #BE POV]TY LAW4 B#AD -------------------------------------#AE ,EV5 IF Y DON'T MEET ^! TWO REQUIRE;TS1 Y C CALL ,LEGAL ,AID ,ONT>IO'S TOLL-FREE HOTL9E AT #A-#HJJ-#FFH-#HBEH4 ,A REPRES5TATIVE C REF] Y TO O!R ORGANIZA;NS OR AG5CIES T C HELP Y ) YR LEGAL PROBLEM4 ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S TOLL-FREE HOTL9E1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]VICES" _/H[-D-I-APPLY-=-LEGAL-AID_/4 ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S REF]RAL S]VICE1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/O!R-WAYS-" WE-C-HELP_/ ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS ,9 ,ONT>IO1 LEGAL HELP IS AVAILABLE TO L[-9COME P "? #GC 9DEP5D5T COMMUN;Y LEGAL CL9ICS1 9CLUD+ #AC SPECIALTY CL9ICS4 ,= M 9=MA;N AB ^! CL9ICS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]" #BF VICES_/LEGAL-CL9ICS_/4 ,TO GET ! A#AE 3TACT 9=MA;N = YR REGIONAL COMMUN;Y CL9IC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3" _/_/WWW4LEGALAID4ON4CA_/LEGAL-CL9ICS_/ ,PRO ,BONO ,ONT>IO ,PRO ,BONO ,ONT>IO IS A NON-PR(IT T PROVIDES A TOLL-FREE LEGAL ADVICE HOTL9E TO HELP P ) _! LEGAL NE$S4 ,BY CALL+ _! HOTL9E AT #A-#HEE-#BEE-#GBEF1 Y C SP1K TO A LAWY] = #CJ M9UTES AB A CIVIL LAW MATT] "4 ,= M 9=MA;N AB ,PRO ,BONO ,ONT>IO1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4PROBONOONT>IO4ORG_/AB\T_/ ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE " IS AN 9DEP5D5T AG5CY1 FUND$ BY ! GOV]N;T ( ,ONT>IO1 TO PROVIDE LEGAL S]VICES TO 9DIVIDUALS :O H EXP]I;ED 4CRIM9A;N4 ,BY 3TACT+ _! TOLL- FREE HOTL9E AT #A-#HFF-#FBE-#EAGI1 #BG Y C GET3 B#AE _4 ,LEGAL ASSI/.E 9 COMPLET+ AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO _4 ,LEGAL ADVICE AB H[ TO ADDRESS ! 4CRIM9A;N T Y EXP]I;ED -------------------------------------#AF ,= M 9=MA;N AB ,,HRLSC1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4HRLSC4ON4CA_/5_/AB\T-U4 ,,ARCH ,4ABIL;Y ,LAW ,C5TRE ,,ARCH ,4ABIL;Y ,LAW ,C5TRE " IS A SPECIALTY LEGAL CL9IC T PRACTICES EXCLUSIVELY 9 4ABIL;Y "RS LAW4 ,BY 3TACT+ _! TOLL-FREE HOTL9E AT #A-#HFF-#DHB-#BGBD1 Y C GET3 _4 UP TO #CJ M9UTES ( FREE1 3FID5TIAL LEGAL ADVICE _4 REF]RALS TO ORGANIZA;NS T C PROVIDE Y ) FUR!R HELP #BH A#AF ,IF Y MEET ELIGIBIL;Y C]TA9 CRIT]IA1 ,,ARCH MAY 2 ABLE TO PROVIDE Y ) ADDI;NAL LEGAL S]VICES4 ,= M 9=MA;N AB ,,ARCH1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/ARCHDISABILITYLAW4CA_/AB\T_/ ,! ,C5TRE = ,EQUAL;Y ,"RS 9 ,A3OMMODA;N ,! ,C5TRE = ,EQUAL;Y ,"RS 9 ,A3OMMODA;N " IS A NON-PR(IT ORGANIZA;N D$ICAT$ TO ADVANC+ HUMAN "RS 9 H\S+ = T5ANTS4 ,,CERA PROVIDES ,ONT>IANS ) DIRECT S]VICE1 SUPPORT & $UCA;N1 9CLUD+ "O-ON-"O FREE SUPPORT TO T5ANTS :O >E FAC+ 4CRIM9A;N 9 H\S+ OR EVIC;N4 ,TO LE>N M AB ,,CERA1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/WWW4EQUALITY"RS4ORG_/ ,LEGAL ,9=MA;N ,! ,C5TRE = ,EQUAL;Y ,"RS 9 ,A3OMMODA;N ,! ,C5TRE = ,EQUAL;Y ,"RS 9 #BI ,A3OMMODA;N " B#AF IS A NON-PR(IT ORGANIZA;N D$ICAT$ TO ADVANC+ HUMAN "RS 9 H\S+ = T5ANTS4 ,,CERA HAS CR1T$ VALUABLE RES\RCES TO HELP *ALL5GE 4CRIM9A;N 9 H\S+1 9CLUD+3 _4 ,9=MA;N TO SUPPORT T5ANTS ) SELF- ADVOCACY _4 ,9=MA;N TO SUPPORT COMMUN;Y & FRONT- L9E "W]S ) ADVOCAT+ ON 2HALF ( CLI5TS -------------------------------------#AG _4 ,9=MA;N TO HELP L&"LS "U/& & COMPLY ) ! LAW4 ,TO A3ESS RES\RCES = L&"LS1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/WWW4EQUALITY"RS4ORG_/9=MA;N-" =-L&"LS_/ _4 ,A VIDEO T PROVIDES A DETAIL$ EXPLANA;N ( ! LEGAL "RS PROVID$ TO T5ANTS "U ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^'4 ,TO A3ESS ? VIDEO1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/VIMEO4COM_/#ABAGIHCAI ,TO LE>N M AB ,,CERA1 VISIT ! FOLL[+ WEBSITE3 #CJ HTTP3_/_/WWW4EQUALITY"RS4ORG_/ A#AG ,TO A3ESS ,,CERA'S RES\RCES1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/WWW4EQUALITY" "RS4ORG_/\R-PUBLICA;NS_/ ,/EPS TO ,JU/ICE ,/EPS TO ,JU/ICE IS A RES\RCE T PROVIDES PRACTICAL 9=MA;N AB COMMON LEGAL ISSUES1 9CLUD+ H\S+4 ,!Y H /EP BY /EP ANSW]S TO "QS 9CLUD+3 _4 ,I ?9K ,I'M 2+ 4CRIM9AT$ AG/4 ,IS T LEGAL8 _4 ,:AT 9=MA;N C A L&"L ASK ME = :5 ,I APPLY TO R5T A PLACE8 _4 ,A L&"L WON'T R5T TO ME & ,I ?9K X'S 2C ( 4CRIM9A;N4 ,:AT C ,I D8 _4 ,C A L&"L REFUSE TO R5T TO ME 2C ,I H A PET8 _4 ,:AT IF MY PLACE HAS COCKROA*ES1 MICE OR O!R PE/S8 _4 ,C ! ,L&"L & ,T5ANT ,BO>D HELP ME IF MY L&"L DOESN'T D REPAIRS8 _4 ,H[ D ,I F9D A LAWY] OR P>ALEGAL TO HELP ME ) MY T5ANCY ISSUE8 #CA _4 ,I C'T AF=D TO HIRE A LAWY]4 B#AG ,H[ C ,I GET HELP ) MY T5ANCY ISSUE8 ,TO A3ESS ,/EPS TO ,JU/ICE'S H\S+ RES\RCES1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_//EP/OJU/ICE4CA_/LEGAL-TOPIC" _/H\S+-LAW ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE " IS AN 9DEP5D5T AG5CY1 FUND$ BY ! GOV]N;T ( ,ONT>IO1 TO PROVIDE LEGAL S]VICES TO 9DIVIDUALS :O H -------------------------------------#AH EXP]I;ED 4CRIM9A;N4 ,Z "P ( XS S]VICE1 ,,HRLSC PROVIDES 9=MA;N AB ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' & ANSW]S TO FREQU5TLY ASK$ "QS AB ! "RS ( T5ANTS 9 ,ONT>IO4 ,TO A3ESS ,,HRLSC'S FREQU5TLY ASK$ "QS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4HRLSC4ON4CA_/5" _/FREQU5TLY-ASK$-"QS_/HUMAN-"RS-&-H\S+ #CB ,! ,ONT>IO ,HUMAN ,"RS A#AH ,COMMIS.N ,! ,ONT>IO ,HUMAN ,"RS ,COMMIS.N "WS TO PROMOTE HUMAN "RS "? RESE>*1 $UCA;N & BY DEVELOP+ POLICIES4 ,! POLICIES DEVELOP$ BY ! ,ONT>IO ,HUMAN ,"RS ,COMMIS.N >E US$ BY _M ORGANIZA;NS Z HELP;L GUIDES TO "U/&+ ! LAW4 ,! ,ONT>IO ,HUMAN ,"RS ,COMMIS.N'S WEBSITE PROVIDES A HELP;L OV]VIEW ( T5ANTS' "RS & L&"LS' DUTY TO A3OMMODATE4 ,X AL PROVIDES 9=MA;N AB SOCIAL H\S+ & CO-OP]ATIVE H\S+4 ,TO LE>N M1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/" WWW4OHRC4ON4CA_/5_/SOCIAL.->1S_/H\S+ ,! ,L&"L & ,T5ANT ,BO>D ,! ,L&"L & ,T5ANT ,BO>D IS ,ONT>IO'S MAJOR TRIBUNAL = RESOLV+ LEGAL 4PUTES 2T L&"LS & T5ANTS4 ,XS WEBSITE PROVIDES LOTS ( HELP;L 9=MA;N 9CLUD+ :5 & H[ TO FILE AN ,APPLICA;N ) ! ,L&"L & ,T5ANT ,BO>D & :AT TO EXPECT AF AN APPLICA;N IS FIL$4 ,TO LE>N M AB ! ,L&"L & ,T5ANT #CC ,BO>D & ! APPLICA;N & HE>+ B#AH PROCESS1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/WWW4SJTO4GOV4ON4CA_/LTB" _/APPLICA;N-&-HE>+-PROCESS_/ ,A3ESS ,=W>D ,! ,A3ESS ,=W>D WEBSITE (F]S FREE TRA9+ MODULES = S]VICE PROVID]S1 9CLUD+ H\S+ PROVID]S ON _! OBLIGA;NS "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,X 0 CR1T$ 9 "PN]%IP ) ! ,GOV]N;T ( ,ONT>IO TO ASSI/ ORGANIZA;NS ) MEET+ ! TRA9+ REQUIRE;TS "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 -------------------------------------#AI ,TO A3ESS ! ,A3ESS ,=W>D RES\RCES1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4A3ESS=W>D4CA_/ ,TO LE>N M AB ! LEGAL =CE ( ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' /&>DS1 PL1SE SEE ,,CNIB'S ,"K ,YR ,"RS ,SELF-,ADVOCACY & ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 #CD ,! ,F$]A;N ( ,R5TAL-,H\S+ A#AI ,PROVID]S ( ,ONT>IO ,! ,F$]A;N ( ,R5TAL ,H\S+ ,PROVID]S ( ,ONT>IO'S WEBSITE PROVIDES L9KS TO V>I\S GOV]N;T RES\RCES T >E DESIGN$ TO ASSI/ L&"LS ) "U/&+ & COMPLY+ ) _! OBLIGA;NS "U ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'4 ,TO A3ESS ! ,F$]A;N ( ,R5TAL ,H\S+ ,PROVID]S ( ,ONT>IO'S WEBSITE1 VISIT ! FOLL[+ WEBPAGE3 HTTPS3_/_/WWW4FRPO4ORG" _/AODA-A3ESSIBIL;Y-/&>D-COMPLI.E-#B -------------------------------------#BJ ,WEB _/ ,SITE ,WEB3 CNIB4CA _/ INCA4CA ,EMAIL _/ ,C\RRIEL3 9FO@ACNIB4CA _/ 9FO@AINCA4CA ,TOLL ,FREE _/ ,SANS FRAIS3 #A-#HJJ-#EFC-#BFBD ,LA/ ,REVIEW$ ON ,SEPTEMB] #BJAI #CE