Essential Duties entail (but not limited to)
- Provides leadership in enhancing and expanding existing services
- Provides leadership and input into divisional budget plans for vision loss rehabilitation
- •mplements plans and policies authorized by CNIB Management Team and National Board Ensures effective metrics and key performance indicators are developed to measure service outcomes
- Regularly evaluates program components to measure successes that can be effectively communicated to the National Board and government funders
- Monitors and develops operational standards to ensure policies, procedures and practices respond to changing conditions in the marketplace and improve the organization's efficiency and competency
- Reviews monthly and quarterly financial statements and accounts for deviations from budget. Prepares strategic action plans to address budget shortfalls in revenues, salary, or operating expenses
- Leads the work of the divisional team to achieve results and operating effectiveness in service delivery
- Monitor VLR service, outcome, and waitlist reports for the division and proactively seek out solutions to address challenges
- Identifies the educational and training needs of VLR staff and develops a plan.
- Ensures that all service staff comply with the protection of privacy of client files, following national standards.
- Commits to providing a customer experience that exceeds expectations and actively coaches and supports the ability of the team to deliver on this promise
- •Oversight of day to day property management/maintenance in the community office that he/she is situated including vehicles.
Government and Stakeholder Relations:
- Develops relationships with provincial funding ministry officials and ensures that contractual obligations for provincially funded services are met and that reports, as required, are prepared and submitted to meet contract deadlines
- Effectively engages ministry officials and healthcare practitioners and associations to keeps them informed of the organization's activities, achievements, needs and concerns
- Maintains an in-depth understanding of policy issues in the division and their impact on the people the organization serves and provides policy and regulatory counsel to the President as required.
- Provides input into advocacy efforts for the division including where funding gaps exist in VLR.
- Relationship management with key allied health professionals
- Ensures compliance with CNIB policies and legislative obligations
- Exhibits a supportive management style in all human resources related matter
- Fosters cohesiveness between various business units within the division.
- Leads, coaches, develops, and supports a team of staff and volunteers with a keen focus on the customer experience
- Ensures organizational values are maintained and that individuals are well supported in fulfilling their accountabilities, developing their skills and achieving their career potential
- Provides clear direction on business goals and priorities to ensure optimal deployment of resources to achieve business goals
- Develops staff advancement strategies
- Provides an engaging and enriched experience for staff and volunteers
- Ensures adherence to best practice in staff recruitment, screening, on-boarding and support
Problem Solving/Time Frame of Impact:
- Uses evidence based and data driven decision-making skills in matters relating to finance, operations, human resources and fund development
- Provides solutions to complicated problems in a timely manner
- Ensures team tasks and goals are carried out in a timely fashion to meet organizational goals
- Manages constant demands of changing priorities while meeting project and financial reporting deadlines
- Works under the general guidance of National/Divisional guidelines and standards but has latitude in making decisions on routine tasks
- Consults the President on issues that are more complex and may require upper level approval
- Ensures corrective performance measures are put into place when necessary
- Recognizes and develops leadership potential within the division by identifying or providing training and/or succession opportunities
- Exhibits and promotes the organization’s core values: empowerment, inclusiveness, innovation, passion, collaboration and integrity
- Directs the divisions VLR activities according to organization policies and objectives and CNIB’s National Strategic Plan
- Leads change effectively through effective communication and change management strategies
- Demonstrates passion for our mission
- Provides leadership and coaching skills to staff and volunteers to assist them in successfully achieving operational goals
Knowledge and Skill Requirements:
- Passion for making our community a better place for people who are blind or partially sighted
- Proven ability to develop, implement and monitor effective services
- Proven relationship building, communication and negotiation skills
- Proven track record in providing an exceptional customer experience
- Sound business acumen including budget, performance management, change management and strategic planning
- Strong strategic thinking and analytical skills
- Demonstrated ability to resolve issues showing good judgment in a timely manner
- Demonstrated ability to manage multiple priorities in a changing environment
- Experience with vision loss would be an asset
Experience and Education:
- Relevant post-secondary education with a minimum of 5 years in a senior management role
- Demonstrated ability in developing and implementing effective services
- Sound knowledge of the not-for-profit and community services sectors
- Demonstrated leadership skills that create an empowered team of staff and volunteers who are aligned with organizational goals
- Commitment to, and demonstrated success in, client service, stakeholder and community relations, and human resources management
- Proficient in the use of Microsoft Office software
- Willingness to work flexible, non-regular hours to accommodate achievement of goals
- Travel within and outside the division
- Deadline driven environment
VLRC strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. VLRC is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with VLRC.
To help ensure that this commitment is met, VLRC is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and VLRC will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your resume, please contact John.Mulka@cnib.ca
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.