Essential Duties entail (but not limited to):
- Conducts Comprehensive Assessment of Needs (CAN), and Personal Details Assessments within EVRR primarily by phone, with individuals requiring VLRC rehabilitation services and makes appropriate referrals.
- Ensures client needs are identified through appropriate use of the EVRR assessments.
- Identifies and assigns through EVRR the required Services and Interventions.
- Flags urgent/critical client situations to Service Manager or other designated staff.
- Provides appropriate follow up with clients to help ensure service quality standards are met.
- Serves as a point of contact for clients by responding to clients enquiries.
- Conducts Exit Interview.
- Records all required data into EVRR in a timely manner, consistent with VLRC standards, including visit/time spent in service provision.
- Manages caseload in an effective and efficient manner.
- Responds to inquiries on VLRC services/programs and community resources.
- Initiates external referrals when appropriate.
- Participates in and implements public education and community engagement opportunities.
- Takes initiative to become familiar with and train in assistive technologies as required.
- Performs administrative duties, including, but not limited to, service tracking, benchmarking, documentation of assessments/client contact, and applicable subsidy program as appropriate.
- Knowledge and Skill Requirements
- Knowledge and experience working with individuals with vision loss.
- Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
- Self-directed, organized and detail oriented.
- Demonstration of a client-centered approach with commitment to excellent customer service.
- Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
- Demonstrated ability to effectively communicate verbally and in writing.
- Ability to work in a team environment and independently, with minimum supervision.
- Proficient in use of both standard office software and specialized client management technology.
Experience and Education
- Completed post-secondary education in the fields of Social Work,
- Psychology, Applied Counseling, or an equivalent field.
- Minimum two years of experience working with individuals with a disability in a rehabilitation setting.
- Accreditation in counselling or rehabilitation is an asset.
- Willingness to work flexible hours
- Travel required.
CNIB/VLRC strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB/VLRC is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB/VLRC.
To help ensure that this commitment is met, CNIB/VLRC is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB/VLRC will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your cover letter & resume, please contact firstname.lastname@example.org
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in CNIB/VLRC, however, only those selected for an interview will be contacted.