Reception-Admin Assistant

Opening date
Closing date
Ideal for
Individual
Time Details
  • Minimum 6 month commitment
  • 8:30am – 4:30pm on assigned day
  • Available at least 1 day per week; every week
  • Flexibility to work more days per week if required
Location

1080 Portage Avenue, Winnipeg, MB

Location Details
Office
Position Description

Provide customer service support to ensure clients/participants have the information they need to participate in programs and services. This position also includes providing administrative support to departments.

Responsibilities while on reception include:

  • Direct all telephone and in-person inquiries and deliveries to the appropriate person or department
  • Welcoming and greeting people entering office
  • Answer all incoming calls and direct them to the appropriate individuals
  • Book local couriers and taxis on behalf of staff and in some cases, on behalf of participants
  • Receives and directs all deliveries for CNIB and VLR and direct deliveries to appropriate location for tenants in the Winnipeg office.
  • Provide consumers with information on CNIB and VLR programs and services if no other staff person available
  • Receive and track attendee responses for events as required 
  • Receive and record monies for items collected by CNIB such as: sunglass sales, donations and philanthropy campaigns
  • Follow CNIB procedures to complete necessary tasks related to services and operations (e.g. ID card processing)
  • Prepare mail using Canada Post mail system
  • May assist with entry and maintaining of client database management system. 
  • Provide administrative and clerical support to departments within CNIB and VLR
  • Photocopying and faxing as required
  • Maintain paper stock in all photocopiers, fax machines and printers 
  • Assist with mail outs as needed (folding, stuffing, labeling, mailing)
  • Make calls to potential consumers to engage them in various campaigns
  • Assist with administrative tasks specific to Philanthropy Campaigns/Events 
  • Track and report volunteer hours as directed
Benefit of position
  • Making a difference as part of a dedicated and passionate staff/volunteer team working to further CNIB's mission
  • Develop or use existing experience and skills in customer service and administration
  • Access to training event to develop skills
  • Confirmation of hours upon request, reference after three months successful participation as a volunteer
Qualities, Skills and Training
  • Experience in administration an asset
  • Experience answering telephones and greeting visitors practicing a high level of customer service
  • Demonstrated computer skills and competence with standard computer tools associated with business and project management
  • Proficient user of Microsoft Office including word, outlook email and excel
  • Experience working in a database environment including pulling queries and reports
  • Superior communication and interpersonal skills, including ability to relate effectively with people at all levels, both internal and external to CNIB
  • Ability to work under pressure in a fast-paced environment
  • Ability to deal tactfully and diplomatically with difficult situations or individuals
  • Reliable, organized and able to work with minimal supervision
  • Able to manage multiple tasks and needs while still meeting deadlines and producing high-quality work
  • Orientation to organization will be provided including sighted guide training
  • Minimum 18 years old
  • Sighted Guide training provided
  • Orientation session; 1 shift
  • Job training: 1-2 shifts

Preliminary Screening:

Two references and police record check. Completion of declaration forms: Code of Conduct and Policy for Electronic Equipment Usage

Application and contact information

If you are interested in this position, you can apply to join our team today by using our online application form.

For more information, please contact Kayla DeBaets, Administrative Assistant, kayla.debaets@cnib.ca or 204-789-0962.