Vision Loss Rehabilitation-Specialist, Service Coordination/Low Vision

Opening date
Closing date
Alberta and NWT
Grande Prairie, AB
Job description
Essential Duties entail (but not limited to):
Intake responsibilities
  • Provides intake and Client Support services to all current and new clients including triage of needs, informed consent, client assessments and associated duties.
  • Work with registrars to keep client files accurate and up to date.
  • Manage all aspects of concessions by facilitating completion of forms assisting individuals in obtaining access to internal and external concessions
  • Provide information and supports clients in obtaining CELA services.
  • Support clients by providing training on the various audio book players such as daisy, app, bookshare, etc.
  • Refer and connect individuals to external community agencies and internal services as required
  • Work with staff from external community agencies to provide support to clients who have specific needs.
  • Act as an information resource to individuals by addressing their needs at VLRA or in the community
  • Provide advocacy support services to individuals at VLRA or in the community
  • Provide information on VLRA services and programs; demonstrate various adaptive aids and appliances as appropriate to determine individual suitability
  • Support clients in demonstrating, ordering and effective use of VLRA products.
  • Assist Team Lead Volunteers and Vision Mates to plan, organize and implement peer groups for clients.
  • Perform administrative duties, including, but not limited to file documentation, updating EVRR, benchmarking, documentation of assessments/client contact, and applicable subsidy program as appropriate; processes expense reports and Monthly reports in a timely manner and maintenance of office equipment and supplies.
  • Participate in multi-disciplinary team meetings, as requested.
  • Maintain/clean office and ensure the environment is safe and accessible for clients.
Low Vision Specialist Responsibilities
  • Conducts functional low vision assessments.
  • Teaches individuals with partial sight how to maximize residual vision. 
  • Recommends and trains in the use of optical and non-optical aids.
  • Educates individuals about their eye condition and vision health.
  • Refers individuals to other internal and external services. 
  • Handles public inquiries regarding vision health and low vision services
  • Conducts research on new optical aids, adaptive equipment, and new findings in the eye care field.  Attends professional development training and conferences as required.
  • Delivers public speaking seminars and workshops on low vision services and related topics to community agencies/groups and health care professionals.
  • Provide training in IOS technology
  • Completes ICD9 coding and interprets medical information.
  • Performs administrative duties, including, but not limited to, service tracking, benchmarking, documentation of assessments/client contact, and applicable subsidy program as appropriate.
  • Liaises with external partners such as community agencies, eye care practitioners, other low vision service providers.
  • Provides support and consultation to individuals and their families re: adjustment to vision loss
  • Promotes an understanding and awareness of vision health related issues through consultation, public education and in-service training.
  • With support and direction form Public Education Specialists, plan and implement Public Education events.
  • Attends and participates in multi-disciplinary team meetings.
  • Attend external meetings to promote and bring awareness to VLRA, advocate and network. i.e. City sessions, Accessibility Advisory Committee and United Way.
Problem Solving/Time Frame of Impact:
  • Provides timely delivery of services to ensure individuals with vision loss acquire concessions and services
  • Ability to creatively and quickly problem solve to respond to unique individual needs
  • Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes.
 Decision Autonomy:
  • Utilizes standard procedures, processes and expertise to work with individuals and to answer the individual’s and general public’s inquiries regarding vision loss
  • Consults with supervisor on issues that are more complex or may require upper level approval
  • Utilizes judgement when determining if the individual or general public requires referral to VLRA services or other community partners
  • This position works with private and confidential material
  • Takes initiative to keep abreast of new adaptive technologies and trends, as well as current medical research and procedures
  • Provides leadership to individuals, families and community groups and partners by educating, advocating and promoting awareness and adjustment on loss of vision
  • Facilitate and enhance team efforts on a professional level and share specialized knowledge, sources, experience, concepts, and skills
  • On site management and supervision of office volunteers and/or support staff including summer placement and practicum students; collaborate with Volunteer Coordinator to meet volunteer needs
Knowledge and Skill Requirements:
  • Demonstrated knowledge and ability to access internal and external services related to low vision/vision loss
  • Demonstrated decision making and judgement
  • Mature and professional attitude
  • Self-directed, organized, and attention to detail.
  • Demonstrated individual centred approach and commitment.
  • Demonstrated ability to work effectively in a team environment.
Experience and Education:
  • Bachelor's degree in social services, human services field or equivalent
  • Experience and extensive knowledge of VLRA services considered an asset
  • Two to three years of experience supporting individuals with a disability in a rehabilitation setting
  • Experience providing low vision service is considered an asset
  • Willingness to train in the area of Low Vision Certification is required
  • Proven proficiency in developing positive relationships with volunteers
  • Proficient in Microsoft office software
  • Excellent verbal and written communications skills
Working conditions
  • Willingness to travel throughout Grande Prairie and surrounding areas
  • Willingness to work flexible hours, including weekends and evenings when required
Application and contact information

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information or to submit your resume, please contact

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.