Essential Duties entail (but not limited to):
- Conducts Comprehensive Assessment of Needs (CAN), and Personal Details Assessments within EVRR primarily by phone, with individuals requiring VLRC rehabilitation services and makes appropriate referrals.
- Ensures client needs are identified through appropriate use of the EVRR assessments.
- Identifies and assigns through EVRR the required Services and Interventions.
- Flags urgent/critical client situations to Service Manager or other designated staff.
- Provides appropriate follow up with clients to help ensure service quality standards are met.
- Serves as a point of contact for clients by responding to clients enquiries.
- Conducts Exit Interview.
- Records all required data into EVRR in a timely manner, consistent with VLRC standards, including visit/time spent in service provision.
- Manages caseload in an effective and efficient manner.
- Responds to inquiries on VLRC services/programs and community resources.
- Initiates external referrals when appropriate.
- Participates in and implements public education and community engagement opportunities.
- Takes initiative to become familiar with and train in assistive technologies as required.
- Performs administrative duties, including, but not limited to, service tracking, benchmarking, documentation of assessments/client contact, and applicable subsidy program as appropriate.
Knowledge and Skill Requirements
- Knowledge and experience working with individuals with vision loss.
- Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
- Self-directed, organized and detail oriented.
- Demonstration of a client-centered approach with commitment to excellent customer service.
- Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
- Demonstrated ability to effectively communicate verbally and in writing.
- Ability to work in a team environment and independently, with minimum supervision.
- Proficient in use of both standard office software and specialized client management technology.
Experience and Education
- Completed post-secondary education in the fields of Social Work,
- Psychology, Applied Counseling, or an equivalent field.
- Minimum two years of experience working with individuals with a disability in a rehabilitation setting.
- Accreditation in counselling or rehabilitation is an asset.
- Willingness to work flexible hours
- Travel required.
CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.
To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your resume, please contact Bobby.Weir@cnib.ca
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.