Essential Duties entail (but not limited to):
- Provide demonstration, instruction, information, support and advice to consumers on adaptive equipment and technical aides available in local saleroom and through Shop VLRC
- Process sales in the EPOS system
- Process benefits under the Alberta Specialized Technical Equipment Program (STEP), Veterans Affairs, and other 3rd party funders
- Receive stock ensuring accuracy of product counts and proper storage of the same. Work with National Saleroom to ensure appropriate stock levels of popular equipment. Introduce new product items to consumers when available
- Arrange for equipment repairs and replacements as required
- Maintain tracking of monthly departmental charges, first canes, subsidized canes and children’s canes
- Demonstrate adaptive equipment and technical aides to internal/external sources for public awareness and educational events
- Assists individuals with a plan for the implementation of the assistive technology recommendations, including acquisition, set-up and configuration of the assistive technology and provides training as necessary
- Ensures timely delivery and set-up of assistive technology equipment as required.
- Maintain the Specialized Technology Equipment Program (STEP), ensuring internal systems are updated, maintained and contract obligations are met
- Ensure that the appropriate paperwork for invoicing of 3rd party funders and STEP program in an accurate and timely manner
Knowledge and Skill Requirements:
- Strong attention to detail and ability to multi-task in an organized manner
- Strong organizational skills, ability to self-direct workload
- Flexible, open to change, a team player and demonstrated ability to take initiative
- Excellent customer service skills, sound judgement and proven diplomacy in dealing with staff, volunteers, and clients.
- Positive attitude focused on total agency success and commitment to maintaining confidentiality
Experience and Education:
- Knowledge of assistive technology and daily living equipment and adaptive devices
- Minimum two years customer service experience; experience in not-for-profit an asset
- Excellent working knowledge of Windows and Microsoft office programs willingness to quickly learn other software programs as required
- Service may be provided in VLRC centers, individual homes and/or the community
- Willingness to travel as required
- Willingness to work flexible hours
- Light lifting may be required (50 lbs.)
VLRC strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. VLRC is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with VLRC.
To help ensure that this commitment is met, VLRC is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and VLRC will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your resume, please contact Monica.Enica@vlrehab.ca
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.