Supervisor, Rehabilitation Services-Vision Loss Rehabilitation Canada

Opening date
Closing date
British Columbia & Yukon
Victoria, BC
Job description

This is an entry level management position reporting to Executive Director, Vision Loss Rehabilitation Canada, British Columbia. This position covers a broad range of financial, management and administrative duties related to the day to day operations of VLRB BC, Victoria office, department, client coordination services and community engagement.

This multi-faceted position includes the responsibility of coordination and executing marketing and community outreach efforts for VLRC BC within Vancouver Island, supervision of Vision Loss Rehab service staff and coordination of vision rehabilitation services for Vancouver Island. 

A major component of this position will include leveraging existing internal knowledge and skills to generate a stronger, improved delivery of services and enhanced internal consistencies for the organization. Achievement of strategic objectives for the Division will be measured against established annual goals.

Essential Duties entail (but not limited to):

In accordance with VLRC policies, standards, systems and procedures, this position is responsible for the coordination and implementation of service delivery. Provides direct supervision of field service staff to ensure effective and efficient delivery of service programs and the achievement of service standards.

  • Manage and supervise VLRC BC staff located on Vancouver Island
  • Approves credit card, travel expenses, time and attendance for supervised staff
  • Responsible for the efficient use of client service resources across all communities while meeting client needs
  • Coordinating and conducting VLRC BC internal meetings
  • Identifies the educational and training needs of service staff and assists in the development of staff training workshops and seminars
  • Monitors service budget, including revenues and expenditures, and brings to the attention of the director where appropriate.
  • Provides administrative support for client services within VLRC BC
  • Assess Division operations, measuring performance against established benchmarks; assists in the development of best practices; identifies cost reduction and revenue enhancement opportunities
  • Continued implementation and analysis of quality focused performance indicators via service and stakeholder outcome reports and other continuous quality improvement programs.
  • Ensure the maintenance of complete Division files relating to the department
  • Ensure that Division staff provide appropriate paperwork for invoicing of 3rd party funders in an accurate and timely manner
  • Supervise the delivery and installation of purchased products to clients in a timely manner which is provided by assistive technology specialists.
  • Ensure client and non-client work is accurately tracked and associated paperwork is completed in a timely manner as per internal standards using VLR BC's electronic record management system.
  • Assist with implementing new service models based on evidence-based research.
  • Assists in providing information for submissions to funding contractors; provides reports ensuring accountability for program delivery and associated costs.
  • Attends internal and external meetings as required.
  • Assist with special events in the region as required.
  • Other duties as required related to the position.
  • Liaise closely with the Manager of Rehabilitation Services, Director of Finance and Executive Director to plan, prepare and implement strategies for consumer products and client coordination services. 
  • Builds relationships with key internal and external stakeholders
  • Participates in team meetings and other activities as required
Problem Solving/Time Frame of Impact:
  • Provides timely delivery of appropriate services for development of a coordinated rehabilitation service strategy
  • Ability to provide strategic solutions to at times, complicated problems in a timely manner
  • Possess a resourceful, adaptive and self-motivated aptitude
  • Works collaboratively with a multitude of internal stakeholders to deliver the overall targets and goals
Decision Autonomy:
  • Works under the general guidance of National/Divisional guidelines & standards and Government legislation/regulations, but has latitude in making decisions on routine tasks
  • Works with private and confidential material and utilizes judgment in determining what services the individual requires and in making referrals to community partners
  • Consults with supervisor on issues that are more complex or may require upper level approval
  • Facilitates and enhances team efforts on a professional level; shares specialized knowledge, sources, experience, concepts, and skills
  • Utilizing supportive management techniques to recruit, hire, train, supervise and discipline support staff
  • Takes initiative to keep abreast of changing circumstances and recommends changes to conform with VLRC BC operating processes
Knowledge and Skill Requirements:
  • Drive to learn various adaptive technologies, software, consumer products and low vision devices.
  • Excellent communication, diplomacy and conflict resolution skills
  • Possesses strong interpersonal and communication skills
  • Able to coordinate and work with an interdisciplinary team of professionals and to work independently
  • Presentation and public speaking skills
  • Must be organized, self-motivated, flexible and adaptable
  • Knowledge of community resources related to people with disabilities
  • Extensive knowledge and experience working in the field of blindness
  • Knowledge of various provincial/federal government and private funding sources
  • Working knowledge of accounting procedures (e.g. purchase orders), inventory management, and software programs
  • Advanced computer skills with proficiency in Windows software applications.  Proficiency in Excel required.
Experience and Education:
  • 3 years of related work experience
  • Undergraduate degree in rehabilitation, social work or vocational rehabilitation. Equivalencies will be considered.
Working conditions
  • Willingness to work flexible hours
  • Valid drivers' licence and ability to travel locally and provincially
  • Ability to lift 50 lbs on occasion
Application and contact information

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information or to submit your resume, please contact

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.