Specialist, Service Coordination

Opening date
Closing date
Alberta and NWT
Calgary, AB
Job description

In this role, you will change what it is to be blind by:

  • Provides counselling and assessment on adjusting to vision loss for individuals and/or groups, and their families to help facilitate integration and/or re-integration into the community.
  • Promotes and develops group learning and/or support experiences through the Adjustment to Vision Loss program as required.
  • Conducts Comprehensive Assessment of Needs (CAN), primarily by phone, with individuals requiring CNIB rehabilitation services and makes appropriate referrals.
  • Ensures client needs are identified through appropriate use of a variety of rehabilitation assessments. 
  • Flags urgent/critical client situations to Manager of Rehabilitation Manager or other designated staff.
  • Provides appropriate follow up with clients to help ensure service quality standards are met.
  • Serves as a point of contact for clients by responding to clients' enquiries.
  • Acts as a consultant to the professional community and participates in case conferences.
  • Records all required data into case management system in a timely manner, consistent with VLRA standards, including visit/time spent in service provision.
  • Manages caseload in an effective and efficient manner.
  • Responds to inquiries on VLRA services/programs and community resources. 
  • Initiates external referrals when appropriate.
  • Other related responsibilities as assigned by supervisor.


  • Builds relationships and partnerships with external stakeholders, partners, including local groups/agencies.
  • Provides appropriate support and consultation to individuals, clients and their families.
  • Promotes an understanding and awareness of vision loss related concerns through consultation, public education and in-service training.
  • Participates proactively and constructively as a member of the interdisciplinary team.

Problem Solving/Time Frame of Impact

  • Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
  • Provides timely delivery of adjustment to vision loss services, as well as CAN and assignment of appropriate services/interventions for each client.
  • Ability to creatively and quickly problem solve to respond to unique individual needs.
  • Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes.

Decision Autonomy

  • Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on assessments, counselling, crisis intervention and program planning. 
  • Utilizes judgement when determining what internal services and community partner referrals are required.
  • Exercises judgment and tact when working with individuals and consults with supervisor on issues that are more complex or may require upper level approval.
  • Ability to work in a team environment and independently, with minimum supervision. 
  • Committed to maintaining privacy and confidentiality.


  • Takes initiative to keep abreast of new and changing community resources and VLRA policies & procedures.
  • Facilitates and enhances team efforts on a professional level and shares specialized knowledge, resources, experience, concepts and skills.
  • Provides leadership to individuals and/or groups and their families by educating, advocating and promoting awareness and adjustment on loss of vision.
  • Provides leadership in training and coaching volunteers, students and staff when required.

Knowledge and Skill Requirements:

  • Knowledge and experience working with individuals with vision loss.
  • Experience in the rehabilitation process.
  • Ability to adjust counselling strategies to meet the needs of the individuals and/or the group base. 
  • Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
  • Self-directed, organized and detail oriented.
  • Demonstration of a client-centered approach with commitment to excellent client experience.
  • Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
  • Demonstrated ability to effectively communicate verbally and in writing.
  • Ability to work in a team environment and independently, with minimum supervision.
  • Proficient in use of both standard office software and specialized client management technology.

Experience and Education:

  • Bachelor’s Degree in one of the relevant Human Services (i.e., Social Work, Applied Counselling, Psychology, Mental Health Nursing).
  • Experience working with individuals with a disability in a rehabilitation setting.
  • Accreditation in counselling or rehabilitation is an asset.
Working conditions
  • Willingness to work flexible hours
  • Willingness and ability to travel within the city and province as required. 
Application and contact information

For more information or to submit your resume, please contact Matthew.Kay@vlrehab.ca and quote the job title in the subject line

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.