Reporting to the Executive Director, CNIB Foundation, the primary role of this position is to provide in-store assistance to customers in the CNIB Store and to work on various programs launched by CNIB. This position is an opportunity for people who are blind or partially sighted who are actively seeking employment to gain meaningful on the job experience.
Other duties will include providing support to the various programs and services within CNIB and Vision Loss Rehabilitation Saskatchewan including vision loss rehabilitations services and quality of life programming to help create a more complete understanding of the needs and services CNIB and VLRSK provide for people who are blind and partially sighted.
This position requires excellent customer service skills, sound judgment and diplomacy in dealing with staff, volunteers, clients and experience and a keen interest in technology.
6-month contract (35 hours per week)
Essential Duties entail (but not limited to):
- Provides information to the public and those with vision loss regarding assistive aids that are on display or available through CNIB’s consumer products department Shop CNIB
- Assists customers with the purchasing process through Shop CNIB and third-party assistive device vendors using the Shop CNIB in-store iPad to complete orders
- Demonstrate various devices and products including, but not limited to, digital magnifiers, Daisy players, iOS devices, and digital assistants (i.e.: Google Home/Amazon Alexa) to customers
- Problem solves between customer and vendor(s) for faulty machines
- Ability to provide basic technical support for products on the phone, in person or via email
- Creates training processes, creates training material and trains staff and volunteers in use of devices and other products/services as required
- Creates a registration sheet and a waitlist for clients interested in the new phone program and assigns a priority based on pre-set criteria
- Monitors the waitlist and discusses with Management every few weeks on whether new phones can be purchased, and the waitlist drawn down
- Creates and presents to small groups and drop ins on training for smart phones for clients
- Organizes and attends phone drives to promote CNIB's program.
- Assist Child and Family Services Specialist with preparing, maintaining and sanitizing toys and learning aids
- Assist with calling campaigns and mailouts to update client databases and notify clients of upcoming events
- Provide administrative support to Registrar or Administrative Assistant as required
- Other duties as assigned
- Interact and communicate effectively and respectfully with people who are blind or partially sighted
- Communicates in a professional manner, both written and orally, at both internal and external levels as required
- Work collaboratively with all other departments as required
Problem Solving/Time Frame of Impact
- Ability to provide solutions to routine questions using creative and timely problem-solving skills
- Ability to troubleshoot and identify minor problems before elevating issues to supervisor
- Works under the general direction of divisional guidelines and standards but has latitude in making decisions on routine tasks
- Consults with supervisor on issues that are more complex or may require upper level approval
- Exercises good judgment and tact when dealing with individuals
- Commitment to maintaining privacy and confidentiality
- Takes initiative in providing information and assistance to clients regarding assistive aids, and in providing administrative support to the office, and works collaboratively with other departments to achieve CNIB’s integrated customer relation’s goals
- Takes initiative in learning about new technology and devices used by people with sight loss
Knowledge and Skill Requirements
Proficient with technology including use of internet, email, computers, tablets and smart phones using assistive technologies, such as ZoomText and/or Jaws.
Excellent written and oral communication, interpersonal and organizational skills
Ability to speak in front of a small group to provide training
Good word processing skills; experience with MS Office, Excel & Outlook; testing will be required. Flexible, open to change, a team player and have demonstrated ability to take initiative
Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing vision loss
Commitment to developing skills and gaining knowledge through internship program
Experience and Education
- High School diploma
- Customer service experience an asset
- Experience in not-for-profit an asset
- Certificate of Achievement from Vision Loss Rehabilitation Saskatchewan Employment Bootcamp or a CNIB Lake Joe Leadership Camp an asset
- Willingness to work flexible hours
- Light lifting may be required (20 lbs)
- Occasional travel within the region
CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.
To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your resume, please contact Christall.Beaudry@cnib.ca
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.