Program Coordinator, Career Services & Advocacy

Opening date
Closing date
British Columbia & Yukon
Kelowna or Victoria, British Columbia
Job description
Essential Duties entail (but not limited to):
In this role, you will create real change for Canadians who are blind by:
  • Assisting in creating and leading an amazing team:
  • You will help make CNIB the organization of choice for volunteers – promoting our commitment to volunteer engagement at every opportunity and developing the active volunteer base needed to support local operations.
  • You will actively work with staff to create and maintain volunteer positions in order to promote skill-building volunteer experiences to program participants 
  • You will lead by example in bringing our values to life – pushing your team to work with passion, determination, ambition and a positive spirit to change people’s lives, and society itself.
  • You’ll also ensure understanding of, and compliance with, all CNIB's policies and procedures.
Assisting in delivering and monitoring best-in-class programs:
  • You will constantly seek opportunities to improve service delivery metrics and participant outcomes, leveraging available evaluation data.
  • You will assist in recruiting and engaging volunteers and delivering Career & Employment, Advocacy as well as Peer Support programming.
  • You will assist with implementing plans to maximize the success of CNIB Foundation programs in your local market including the growth of existing programs working within national and provincial service delivery standards and program curricula.
  • You will help measure the outcomes of the engagement of our volunteers and participants, and the impact our programs.
Engaging and empowering participants:
  • You will champion CNIB's high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations.
  • You will build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences.
  • You will proactively encourage program participants to take advantage of other CNIB programs and services that may benefit them, offering them opportunities to gain confidence and independence, and expand their support network and deepen their community engagement.
  • Performs administrative duties including but not limited to referral processing, service tracking, benchmarking, report writing, etc.
Assist in building strong community relationships:
  • You will assist with outreach efforts by identifying, developing and stewarding strong and effective relationships and partnerships with community organizations, employers, local government, social agencies, as well as funders that are aligned to and/or can help further our mission,
  • You will be a key local ambassador for CNIB, representing and promoting the organization at all relevant external events.
  • You will help advocate for and promote an understanding and awareness of vision loss through public education and in-house training.
  • Liaison at all levels with external community partners, agencies, donors, volunteers, staff and program participants to support and implement program goals
  • Work closely with the Manager, Career Services & Advocacy as well as Regional Manager and collaborates effectively with the management team, peers, staff and volunteers
Problem Solving/Time Frame of Impact
  • Ability to provide effective solutions to routine as well as complicated problems utilising diplomacy analysis, creativity, and problem-solving skills
  • Ability to respond to and resolve program participant/ and volunteer issues in a timely manner
Decision Autonomy
  • This position works under the general guidance of National and Divisional program guidelines and standards, and has autonomy on daily operational activities
  • Regular consultation with the Manager – Career Services & Advocacy on operational issues requiring escalation
  • Provides leadership in community groups and partners by educating, advocating and promoting awareness about vision loss
  • Provide positive leadership, coaching and support to volunteers within the program delivery team.
  • Facilitates and enhances team efforts on a professional level and share specialized knowledge, sources, experience, concepts, and skills.
What do you bring to the table?
  • A track record of successful people skills encompassing establishing, developing and maintaining positive relationships with individuals seeking services, partnerships with organizations, and team of volunteers
  • Knowledge and experience working with individuals with disabilities
  • Knowledge of accessibility and other societal issues that create barriers for the blindness community is considered an asset.
  • Experience working with volunteers and delivering volunteer-led programming  
  • Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a dispersed audience
  • Proficient in MS Word, Excel and Outlook
  • Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
  • Effectively demonstrates understanding and championing of diversity, inclusion and accessibility issues
  • Professional attitude, results oriented, strategic and flexible
  • Excellent analytical, problem definition and problem-solving skills.
  • Ability to work independently as well as part of a team
  • Proven planning and coordinating skills; proactive in initiating multiple projects on an ongoing basis.
Experience and Education
  • University degree in Social Sciences, Humanities or relevant field
  • Minimum 1 year of work experience in a social service environment
  • Knowledge and experience working and/or volunteering at a not-for-profit organization
  • Personal or professional experience relating to blindness is considered an asset.
  • Knowledge of assistive technology an asset
Working conditions
  • Willingness to work flexible hours
  • Willingness to work from different locations
  • Moderate travel will be required
Application and contact information

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information or to submit your resume, please contact

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.