Program Coordinator – Advocacy & Peer Support

Opening date
Closing date
British Columbia & Yukon
This position can be based in one of our BC CNIB offices: Vancouver, Victoria, Kelowna, Kamloops, Prince George and/or Abbottsford.
Job description

In this role, you will create real change for Canadians who are blind by:

Assisting in creating and leading an amazing team:

  • You will assist in recruit, train, and engage an integrated team of staff and volunteers who will be accountable for delivering the Peer Support and Advocacy programs to people who are blind.
  • You will help make CNIB the organization of choice for volunteers – promoting our commitment to volunteer engagement at every opportunity and developing the active volunteer base needed to support local operations.
  • You will develop and foster an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected.
  • You will lead by example in bringing our values to life – pushing your team to work with passion, determination, ambition and a positive spirit to change people’s lives, and society itself.
  • You’ll also ensure understanding of, and compliance with, all CNIB's policies and procedures.

Delivering and monitoring best-in-class programs:

  • You will assist in managing outcome evaluation processes for Peer Support and Advocacy, using a national framework.
  • You will constantly seek opportunities to improve service delivery metrics and participant outcomes, leveraging available evaluation data.
  • You will keep abreast of best practices and new developments in programming for people who are blind, and proactively bring forward ideas on how to improve all aspects of the work we do.
  • You will assist in recruiting, training, and engaging advocacy volunteers who will individually and as a group, advocate for a better Canada for people with vision loss.
  • You will assist in recruiting, training and engaging peer support volunteers who will individually and as a group, help individuals to adjust to vision loss.
  • You will implement plans to maximize the success of CNIB's advocacy programs in your local market including the growth of existing CNIB programs working within national and provincial service delivery standards and program curricula.
  • You will help measure the outcomes of the engagement of our advocacy volunteers and the impact our advocacy programs on our clients, volunteers and to the societal change we hope to accomplish.

Engaging and empowering participants:

  • You will champion CNIB's high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations.
  • You will build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences.
  • You will proactively encourage program participants to take advantage of other CNIB programs and services that may benefit them, offering them opportunities to expand their support network and deepen their community engagement.

Building strong community relationships:

  • You will develop and steward strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc.
  • You will work closely with CNIB’s Philanthropy team to maximize donor investment in Peer Support – providing information and support for various types of appeals and impact reports; and liaising directly with prospective and existing donors to secure, retain and upgrade their philanthropic and/or volunteer support.
  • Recruiting volunteers for other departments for the CNIB British Columbia and Yukon division.
  • You will be a key local ambassador for CNIB, representing and promoting the organization at all relevant external events.


  • Liaison at all levels with external community partners, agencies, donors, volunteers, staff and program participants to support and implement program goals
  • Develop, encourage and promote effective partnerships and community relations that support the Foundation's mission
  • Work closely with the Regional Manager and collaborates effectively with management, peers, staff and volunteers

Problem Solving/Time Frame of Impact:

  • Ability to provide effective solutions to routine as well as complicated problems utilising diplomacy analysis, creativity, and problem-solving skills
  • Ability to respond to and resolve program participant/staff/volunteer issues in a timely manner

 Decision Autonomy:

  • This position works under the general guidance of National/ Divisional program guidelines and standards, and has autonomy on daily operational activities
  • Regular consultation with the Regional Manager on operational issues requiring escalation


  • Facilitate and enhance team-efforts on a professional level and share specialized knowledge, experience, concepts, and skills
  • Provide positive leadership, coaching and management support to staff and volunteers within the program delivery team

What do you bring to the table?

  • A track record of successful people skills encompassing developing and maintaining positive relationships with individuals seeking services, partnerships with organizations, and team of volunteers
  • Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a dispersed audience
  • Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
  • Working knowledge of national volunteer organizations with a branch, region and/or membership-based structure
  • Effectively demonstrates understanding and championing of diversity and accessibility issues
  • Experience in delivering training workshops and devising and delivering presentations
  • Proficient in MS Word, Excel, Outlook and PowerPoint
  • Excellent analytical, problem definition and problem-solving skills.
  • Professional attitude, results oriented, strategic and flexible

Experience and Education:

  • University degree in Social Sciences and/or Humanities
  • Minimum 1 to 2 years in a service/social service environment
  • Knowledge of adaptive technology an asset
  • Knowledge and experience working in a not-for-profit or charity
  • Work experience in the field of vision loss is considered an asset
Working conditions
  • Willingness to work flexible hours
  • Willingness to work from different locations
  • Moderate travel will be required
Application and contact information

For more information or to submit your resume, please contact and quote the job title in the subject line

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.