Essential Duties entail (but not limited to):
Under the direction of the Vision Loss Rehabilitation Canada, Executive Director – BC/Yukon, supervises service staff in the delivery of service programs. Supervisory responsibilities include staff resourcing, performance planning, assessment and development, work assignments and monitoring
- Implement a service delivery plan for the regions and establish goals for service outcomes, measures of performance and standards. Implements through the service staff new practices/protocols in key service areas
- Responsible for the efficient use of client service resources across all communities while meeting client needs
- Monitors units of service and waiting lists for the regions
- Maintains quality assurance and standards of service
- Develops and monitors department operating plans and budgets within the regions in accordance with management directions and standards
- Identifies the educational and training needs of service staff and assists in the development of staff training workshops and seminars
- Ensures that all service specialists comply with essential file documentation in accordance with VLRC Systems and Standard Client Service Operating Procedures
- Conducts team meetings on a regular basis
- Assists in providing information for submissions to funding contractors; provides reports ensuring accountability for program delivery and associated costs
- Develops and maintains continued liaison with new and establish consumer groups, service clubs, other agencies and blindness organizations, media, funding sources, general public, community professionals and volunteers
- Attends meetings and events for satellite offices
- Consults on administration and government relations issues
- Responsible for the regional budget
- Meet with and advise direct service on budget development, concerns, questions, etc.
- Provide supervision to other departments when other supervisors are away
- Manage the EZ Labor & CentreSuite database for staff
- Responsible for reporting to regional boards
- Chairs general and direct service staff meetings
- Travels to satellite offices to provide supervision and support to satellite office
- Provides conflict resolution between departments
- Plans and implements different events
- Works on special projects with outside interest groups
- Liaises, supports, and works in conjunction w/Regional Boards
Knowledge and Skill Requirements
- Thorough understanding and working background in a specific professional practice area. Working knowledge of service protocols, standards and practices across all other practice areas
- Demonstrated people management skills
- Working confidentially in a technology intensive operating environment. Utilizing both standard office software and specialized client management technology.
- Service Delivery Judgment- the ability to balance understanding of client expectations and the service delivery implications of meeting those expectations when making decisions/setting priorities for using organizational resources to deliver service.
- Customer Service Leadership - The willingness to focus attention on improving the level of service provided to clients / customers
- Holding People Accountable – the ability to be direct with people in setting standards and making others comply with them with the long-term good of the organization in mind. It has two variables: clarity and consequences.
- Action Oriented – the willingness to take action promptly in situations. The ability to determine quickly and accurately which issues require attention and which can wait.
- Group Leadership – takes a leadership role in group situations in order to lead the group to accomplish things.
- Change Energizer - the ability to energize and alert groups for the need for specific change in the way things are done and to influence positive reaction to the personal demands of those changes.
Experience and Education
- Bachelor’s degree in a related field preferred
- Min. 2-4 years’ experience supervision/management role with experience in program development and multi-disciplinary service delivery
- Excellent communication skills (both written and oral)
- Strong organizational, planning and interpersonal skills, including the ability to manage many projects at one time
- Ability to work independently under general direction according to broad objectives
- Ability to lead others in a supportive manner and function as part of a multi-disciplinary team member
- Knowledge of community resources available
- Preference to individuals with discipline training specific to Vision Loss Rehabilitation Canada
- Regional travel will be required at times.
- Distance supervision of direct reports may be required.
VLRC strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. VLRC is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with VLRC.
To help ensure that this commitment is met, VLRC is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and VLRC will work with you to meet your needs at every stage of the recruitment and selection process.
For more information or to submit your resume, please contact Andrea.Gronfeldt@cnib.ca
Please send cover letter and resume, and mention how you learned of this position.
Please note that the successful candidate will be required to pass a standard Criminal Record Check.
We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.