Lead, Team Operations, Lake Joseph Centre

Opening date
Closing date
Ontario North
To Be Determined - Barrie, Mactier, Muskoka Area or Sudbury
Job description

This position plays a key role on the CNIB Lake Joseph Centre team as administrative, research, functional expertise and other support. This position will report directly to the Executive Director and the General Manager, Lake Joseph Centre, and requires a superior level of accuracy, confidentiality, sound judgment and diplomacy in dealing with staff at all levels of the organization. The candidate is responsible for the smooth administrative operation of the Lake Joseph Centre team on an on-going basis.  

A key position to our team, this individual will be the main support system to both the Executive Director and the team at Lake Joseph Centre, ensuring all areas of operations run smoothly and efficiently.


In this role, you Change what it is to be blind today by: 

  • Be an integral part to our amazing team:

    • You will assist the team with the development and fostering of an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected.
    • You will help make CNIB the organization of choice for volunteers – assisting the program leads to develop and maintain a positive culture of volunteerism
    • You will lead by example in bringing our values to life – pushing the Lake Joseph Centre team to work with passion, determination, ambition and a positive spirit to change people’s lives, and society itself.
    • You will act as the Lake Joseph Centre Advisory Board Secretary
    • You will provide administrative duties including drafting and typing letters; reports and memos; data processing; filing; photocopying; mail collection and distribution; minute taking, review and monitor departmental expenses.
    • You will also assist the team with the planning of local conferences, functions and philanthropic initiatives and events.
    • You will actively support the achievement of our strategic ambitions.
  • Help us to develop, deliver and monitor best-in-class programs:

    • You will assist the team with the development of plans to maximize the success of CNIB Lake Joseph Centre programs; this includes helping the team to expand programming, improve awareness and access for all Canadians
    • You will work with the team to market and promote programs, engage past staff and guests, and monitor Lake Joseph Centre's outcome evaluation processes and collect relevant and meaningful outcome and impact information for our funders
    • You will assist the team to become proficient in their use of our data management system (CampBrain), ensuring data is entered accurately and consistently by all team members
  • Engaging and empowering participants:

    • You will champion CNIB's high standards of participant and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations.
    • You will build strong, positive relationships with: staff and volunteer teams from Lake Joseph Centre, the CNIB Foundation, Vision Loss Rehabilitation, and Deafblind Community Services; along with campers, participants, and clients, seeking insight into their unique needs, goals and lived experiences and supporting partnership opportunities (program delivery, secondments, etc.).
    • You will proactively encourage program participants to take advantage of other CNIB programs and services that may benefit them, offering them opportunities to expand their support network and deepen their community engagement.
  • Building strong community relationships:
    • You will assist with the development and stewardship of strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc.
    • You will be a key local ambassador for CNIB, representing and promoting the organization at all relevant external events.
    • You will assist with the team's expansion plan, helping to identify opportunities for collaboration across Canada; this includes program delivery, sharing of resources and expertise, co-funding opportunities, developing an Ambassador program, etc.


The duties and responsibilities outlined above are indicative of the role but aren’t exhaustive and may be subject to change as required.


What do you bring to the table?

  • A track record of successful people management encompassing leading, managing and motivating teams of staff and volunteers
  • Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a dispersed audience
  • Working knowledge of national volunteer organizations with a branch, region and/or membership-based structure
  • Effectively demonstrates understanding and championing of diversity, accessibility and inclusivity issues
  • Experience in event coordination and philanthropic initiatives
  • Experience in developing service delivery models
  • Experience in delivering training workshops and devising and delivering presentations
  • Proficient with Client Record Management Systems; Salesforce and CampBrain experience an asset
  • Proficient in MS Word, Excel, Outlook and PowerPoint
  • Good relationship/team builder and networking skills with a variety of stakeholders
  • Excellent analytical, problem definition and problem-solving skills.
  • Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
  • Professional attitude, results oriented, strategic and flexible

Experience and Education:

  • Post-secondary degree or diploma in a related field or equivalent experience in administrative support
  • 3-5 years of experience in administrative support within a charity/not-for-profit organization
  • Personal or professional experience in a camp setting an asset
  • Knowledge of adaptive technology an asset
  • Knowledge and experience working in a not-for-profit or charity
Working conditions
  • Willingness to work flexible hours
  • Willingness to work from different locations
  • Moderate travel will be required


Application and contact information

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information or to submit your resume, please contact Monique.Pilkington@cnib.ca

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.