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Administrative Assistant/Shop CNIB

Opening date
Closing date
British Columbia & Yukon
Abbotsford, BC
Job description
Essential Duties entail (but not limited to):
  • Acts as receptionist for the Fraser Valley office, greeting the public and referring them to the appropriate department or worker, including Division staff
  • Composes internal and external correspondence as required with knowledge of CNIB communication media protocol for alternate format materials Prepares cash reconciliation and bank deposits in a timely manner and forwards appropriate documentation to the Finance Department
  • Processes all counter, mail-in, Service Club and In-Memoriam donations
  • Maintains and reconciles petty cash
  • Acts as the primary telephone operator for the office; schedules and trains relief volunteers
  • Assists Regional and Divisional support staff with office duties as time allows
  • Handles all room bookings
  • Oversees Regional office property/building maintenance activities including liaison with suppliers, cleaning & security staff, repair persons
  • In collaboration with the Regional Manager and liaising with the Volunteer Coordinator, oversees the training, supervision and scheduling of office volunteers
  • Manages equipment - telephone system, photocopiers, braille printer, fax machine, etc
  • Coordinates and oversees all aspects of operating the CNIB “Shop in a Box”; which includes customer service, inventory, communicating with internal stakeholders' and external vendors; works closely with other CNIB Shops to assist in customer service, inventory, and stock
Volunteer Services & Philanthropy:
  • Assist with volunteer coordination and stewardship, including; orientation and training; supervision and support; file management and record keeping; recognition and retention activities
  • Assist Philanthropy with events in community
  • Liaises and builds relationships with clients, community agencies, partners and both internal and external stakeholders
  • Communicates in a professional manner, both written and orally, at both internal and external levels as required
  • Works both independently and collaboratively with the departments
  • Attends and participates in committee and team meetings
Problem Solving/Time Frame of Impact:
  • Provides timely delivery of initial client interview and referral to appropriate services for development of a program plan
  • Ability to provide solutions to routine questions and unique individual needs using creative and timely problem-solving skills 
  • Able to manage multiple projects, while still meeting deadlines and producing high-quality work
 Decision Autonomy:
  • Works under the general direction of divisional guidelines and standards but has latitude in making decisions on routine tasks
  • Performs initial client interview and makes referrals based on standard assessment tools and protocols; refers unusual client needs to the appropriate persons for service planning
  • Consults with supervisor on issues that are more complex or may require upper level approval
  • Exercises judgment and tact when dealing with individuals and knowing when to elevate issues to the next level
  • Commitment to maintaining privacy and confidentiality
  • The ability to function with limited supervision when required
  • Maintains a positive attitude focussed on total company success
  • Takes initiative to keep abreast of new and changing community resources and CNIB policies and procedures
  • Provides leadership in training and coaching volunteers, summer students and staff

Knowledge and Skill Requirements:

  • Strong attention to detail and ability to multi-task in an organized manner
  • Knowledge and experience working with individuals with vision loss; knowledge of eye conditions and blindness prevention would be an asset
  • Excellent written and oral communication, interpersonal, organizational and word processing skills
  • Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing vision loss
  • Ability to work in a team environment and independently, with minimum supervision
  • Creative, flexible, initiative, self-starter; ability to handle large volume of work; positive attitude focused on total agency success and commitment to maintaining confidentiality

Experience and Education:

  • Certificate/Diploma in applied counselling
  • High School graduation supplemented by computer and secretarial courses
  • Three to four years secretarial/office management experience; previous not-for-profit experience an asset
Working conditions

• Willingness to work flexible hours
• Light lifting may be required (20 lbs.)

Application and contact information

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please let us know what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

For more information or to submit your resume, please contact

Please send cover letter and resume, and mention how you learned of this position.

Please note that the successful candidate will be required to pass a standard Criminal Record Check.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.