Our Privacy Commitment
is committed to protecting the privacy of our donors, supporters, and other
stakeholders. We value the trust of those we deal with and recognize that
maintaining this trust requires that we be transparent and accountable in how
we treat the personal information that you choose to share with us via our
website located at www.cnib.ca (our “Website”).
What personal information does CNIB collect?
are able to visit most areas of our Website without providing any personal
information. However, we do collect personal information when you:
a donation online
a product online
to a mailing list or newsletter
for an event
to access certain portions of our Website
us with an enquiry, comment or suggestion
information collected by CNIB may include:
- contact information, such as your home address, telephone number and email address
information such as age and gender
- event-specific information such as name and phone number of an emergency contact individual,
dietary restrictions and accommodation preferences
How does CNIB use your personal information?
Donations: When you make a
donation online, we collect your name, address, and credit card information for
the purpose of processing your donation and issuing you a tax receipt. As a
form of appreciation, and to remind others of the ongoing need for support,
CNIB may publicly recognize your name unless you tell us that you prefer not to
be recognized in any way. Recognition may include your name featured on special
walls, at CNIB events and on our Website. We may publish your name in
association with the range of the dollar amount of your donation.
may also make a donation online in honour or in memory of someone you know, or
sponsor a participant in one of our events. We collect personal information
about the recipient of your donation, or the family of the recipient in the
case of a donation in memory, such as their name, address and contact
information. We collect this information in order to notify the recipient of
your donation. We do not use or disclose the recipient’s personal information
for any other purpose unless (s)he gives us permission to do so. When you make
a donation, you will have the option to decide whether you would like to be
identified as the sender of the donation. We do not publish the amount of any
donation made in honour or in memory. However, if you sponsor a participant in
one of our events, you will have the option to decide whether you would like
the amount of your donation to be publicly available.
Online Registration: You do not need to register in order to browse our Website. However, you may be
required to register in order to access certain portions of the Website, such
as to register for a CNIB event or to purchase products online. When you
register, you may be asked for personal information such as your name, email
address, mailing address and phone number. We collect this information to
identify who you are, to fulfil your request for products or service offerings,
and to contact you about your account. With your permission, we may also send
you information about other products or services that may be of interest to
you. You may opt out of receiving such communications at any time by contacting
us as set out in the “Contact us” section below. If you register for an event
online, you may also be asked for event-specific information such as emergency
contact information, special dietary requirements and accommodation
preferences. We collect this information to facilitate your participation in
the event and to provide you with the services you requested. We will use the
emergency contact information only as required in the event of an emergency.
you register online, you may choose to provide us with information about your
personal interests. If you decide to provide this optional information, we use
it in order to send you information geared to your interests. You may opt-out
of receiving such communications at any time by contacting us as set out in the
“Contact us” section below. When you register to participate in an event, you
will also have the option to decide whether you would like to receive further
email or mail communications from CNIB. You may change your personal preference
at any time by updating your profile.
lists and newsletters: If you sign up for one of our newsletters, we use
your email and/or home address, as applicable, to send you the newsletter and
other information you have requested.
service: When you email us with an enquiry, comment or suggestion, you may be asked for
information that identifies you, such as your name, address and telephone
number to help us promptly answer your question. We may retain this information
to assist you in the future. We also may use your feedback, suggestions and
comments to monitor and/or improve our Website.
information: Generally, you can visit our Website without telling us who you are or
through tracking software. The site also logs information such as website IP
addresses and other related information such as page requests, browser types,
operating systems and average time spent on our Website. This information is
used to analyze and understand site usage, and to monitor our Website in order
to provide better service for users.
the course of any visit to our Website, the pages you see, along with a short
text file called a ‘cookie,’ are downloaded to your computer. Many websites do
out whether the computer has visited the website before. This is done on a
repeat visit by viewing the cookie left there on the last visit. Cookies, by
themselves, do not tell us your email address or other personal information
unless you choose to provide this information to us.
"help" portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether. While
we recommend that you enable cookies on your browser in order to enjoy all of
the features of our Website, the decision remains yours.
When does CNIB disclose your personal information?
will not disclose, rent, sell or otherwise transfer your personal information
otherwise required or permitted by law.
certain limited circumstances, it may be necessary to share your personal
information with a third-party service provider engaged to provide services on
behalf of CNIB. All of our service providers are required to maintain the
confidentiality and security of your personal information and to use it only in
compliance with applicable privacy laws, and are prohibited from using or
disclosing your personal information for any purpose other than providing the
services on our behalf or as otherwise required or permitted by applicable law.
We may use service providers located in the United States.
(and our service providers) may provide your personal information in response
to a search warrant or other legally valid inquiry or order, or to an
investigative body in the case of a breach of an agreement or contravention of
law, or as otherwise required or permitted by law. We may also disclose
personal information to assist us in collecting a debt owed by you, or
otherwise where necessary for the establishment, exercise or defence of legal
How does CNIB safeguard your personal information?
have implemented measures in an effort to maintain the confidentiality of all
personal information in our custody and control, including only providing
access to personal information to employees and authorized service providers
We maintain administrative, technical and physical safeguards in an effort to
protect against unauthorized access, use, modification and disclosure of
personal information in our custody and control.
provide you with an increased level of security online, access to your personal
information on certain portions of the Website may be protected with a user
name and password that you choose. We strongly recommend that you do not
disclose your password to anyone. We will never ask for your password in any
Access to personal information
If you would like to access and/or correct any inaccuracies in the personal information we have about you in our records, please contact CNIB’s Privacy Officer as described in the “Contact us” section below. To protect your
privacy, we will take reasonable steps to help verify your identity before
granting access or making corrections to your personal information.
Website is not intended for minors. CNIB therefore has no intention of
collecting personal information from any child under the age of majority. If
you discover that your child has provided us with personal information, we ask
that you please contact us at email@example.com to have this
information deleted from our records.
Linking to outside websites
to third-party websites from our Website are provided for the convenience of
the user. CNIB has no control over, and therefore has no responsibility or
liability for, the manner in which the organizations that operate such linked
websites may collect, use, disclose or otherwise treat your personal
information. The inclusion of any link does not imply our endorsement of any
other organization, its websites, or its products and/or services. These linked
websites have separate and independent privacy policies, which we recommend you
Changes to this privacy statement
Website. We will treat your personal information in accordance with the privacy
policy in place at the time of collection of such information, or as you
access or correct inaccuracies in the personal information we have about you or
to withdraw your name from an email or other contact list, please contact the
CNIB Privacy Officer:
1929 Bayview Avenue
Toronto, ON M4G 3E8
information on privacy and your rights in regard to your personal information
may also be found on the website of the Privacy Commissioner of Canada at http://www.privcom.gc.ca/.