Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 98 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


December 2016

Job Title:

Lead, Service Support


First Year Salary $525/week


May 2017 to August 2017, with the possibility of a Fall contract extension


CNIB's Lake Joseph Centre (MacTier, ON)


CNIB’s Lake Joseph Centre (commonly known as “Lake Joe”) is a fully accessible lakefront residential facility located in the Muskoka region of Ontario, providing a unique blend of recreation, skills training, social interaction, and personal discovery in a safe, inclusive environment. Two hours north of Toronto, Lake Joe stretches over 12.5 acres of waterfront property on the northwest corner of beautiful Lake Joseph. Staff and volunteers provide a wide range of high quality programs to people of all ages who are living with vision loss.

The Lead, Service Support will create a safe, inclusive, supportive environment for guests with additional needs beyond vision loss, with a focus on best guest experience. This role enhances the guest experience by supporting guests' participation in daily programming and assisting with such supportive activities that promote guests' independence (assisting with laundry, setting up guests with tools to shower independently, etc.) This role uses behavioural support and modification skills in order to ensure that all guests are able to maximize their camp experience. This is accomplished through creative planning, energetic facilitation, and excellent interpersonal skills. This role also supports other functions of the CNIB Lake Joseph Centre (Wellness, Guest Services, recreation programming, off-sites, etc.) as needed.

Essential Duties entail (but not limited to):

• Ensure guests have a fun, safe and inclusive Lake Joe experience

• Support guests with daily routines

• Act as an advocate for guests to help ensure needs (physical and emotional) are met

• Plan and implement activities that meet guests' recreational and leisure needs

• Assist guests in getting to, and attending activities

• In conjunction with the Management team, actively participate in the creation and implementation of behaviour support plans

• Energetically and inclusively facilitate recreation programs (crafts, off-site field trips, camp fires, etc.) for senior, adult, youth, and family guests

• Demonstrate appropriate discretion and language with all guests

• Communicate in positive interaction with guests

• Take a leadership role when concerns arise (incontinence, outbursts, spills, etc.) to ensure situation is resolved in supportive manner

• Positively support Wellness, Guest Services, Tuck and recreation programming

• Uphold all standards and policies of the CNIB Lake Joseph Centre, with particular care to customer service and guest needs

• In an effort to expand upon Lake Joe's programming, provide new and creative ideas

• Assist guests by taking an active role in all dining room duties and responsibilities, including serving meals

• Welcome guests by taking an active role in all duties pertaining to change over day

• Assist guests in the event of an emergency or whenever necessary

• Provide support to all staff, guests, volunteers and visitors

• Actively participate in staff meetings and all ongoing training

• Assist with staff training, as required

• Work as a team member taking on other areas of responsibilities as need arises

• Work on individual assignments as needed

• Understand and be sensitive to unique and safety considerations when working with individuals with additional needs

• Provide assistance to guests to ensure their safety at all times

• Champion a Culture of Volunteerism, by supporting an environment where volunteers are respected and valued members of the team

• Other duties as assigned

The duties and responsibilities outlined above are indicative of the role, but aren’t exhaustive and may be subject to change as required.

Qualifications: (Education, Training, Experience)

• Strong interpersonal skills including patience and empathy

• Demonstration of strong communication skills

• Experience working with special populations

• Knowledge and experience in recreation programs and settings

• Ability to work in a team setting and independently

• Swimming certifications such as Bronze Cross/NLS an asset

• "G" Class driver's license and current Driver's Abstract an asset

• Must provide current (within 6 months) Vulnerable Sector Police Record Check

• Must have current Standard First Aid and CPR "C"

• Must be able to assist in daily living activities

• Ability to increase guests' comfort, safety and mobility

• Ability to assist guests with nutrition, ambulation and hygiene

• Experience working with people within all age groups, with vision loss or who are deaf-blind is an asset

• Ability to work flexible hours as well as standard camp hours

• Must be self-directed and motivated

• Ability to work in a changing and busy environment

• Must reside at CNIB's Lake Joseph Centre during operational season

• Must be willing to share accommodations with other staff member

Closing Date for Applications: 

Resumes will be reviewed on an ongoing basis until March 31, 2017 for a May 2017 start date.


Please Send the Application to: and quote the job title in the subject line.

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.