Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 98 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


November 2016

Job Title:

Guest Services Assistant


First Year Salary $525/week


May 2017 to September 2017 (possibility of Fall contract extension)


CNIB's Lake Joseph Centre (MacTier, ON)


CNIB’s Lake Joseph Centre (commonly known as “Lake Joe”) is a fully accessible lakefront residential facility located in the Muskoka region of Ontario, providing a unique blend of recreation, skills training, social interaction, and personal discovery in a safe, inclusive environment. Two hours north of Toronto, Lake Joe stretches over 12.5 acres of waterfront property on the northwest corner of beautiful Lake Joseph. Staff and volunteers provide a wide range of high quality programs to people of all ages who are living with vision loss.

The Guest Services Assistant will hold guest experience as the highest priority while assisting the administration of all aspects of the Lake Joe office, tuck shop, guest phone calls/emails, and post visit surveys.

Essential Duties entail (but not limited to):

• Take a guest service focused approach in assisting the Guest Services Coordinator in the support and infrastructure requirements for programs/services and special needs of guest groups

• Participate in the development and monitoring of financial affairs of the centre, such as preparing and submitting bills and invoices to ensure all guest records are accurate and up to date

• Assist with paperwork surrounding bank deposits

• With exemplary guest service skills: manage all incoming calls, phone messages and emails

• Complete bi-weekly attendance reports

• Measure the activities of all business operations and maintain weekly and seasonal guests' statistical information

• Assist guests in completing weekly surveys regarding on and off site programs

• Oversee the operation of Lake Joe’s Snack Bar & Tuck Shop by monitoring inventory, preparing purchase orders and restocking shop as required

• Promote clear, friendly communication to all guests, staff and volunteers

• Ensure P.A. and meal announcements are clear, enthusiastic and informative

• Work with staff to make continuous improvements on the Centre’s communication system

• Oversee guest records, from attendance lists, cash collection and refunds, and transportation in conjunction with other staff

• Promote and encourage participation in ongoing recreation programs through endorsement of activities to guests

• Enthusiastically support and oversee the coordination of all Lake Joe bookings including confirming guest reservations, receiving payments, updating database, and preparing invoices for rental groups

• Provide day to day office administration, such as developing and maintaining of confidential filing system (i.e. camper medical information), sorting of mail, maintaining office supplies, providing administrative support to the Programs Operations, etc.

• With an excellent guest experience at the forefront, take an active role to ensure guest registration and information is accurate and up to date

• Work with Management Team to continually build upon positive staff group dynamics

• Champion a Culture of Volunteerism, by supporting an environment where volunteers are respected and valued members of the team

• Other duties as assigned

The duties and responsibilities outlined above are indicative of the role, but aren’t exhaustive and may be subject to change as required.

Qualifications: (Education, Training, Experience)

• 3 years of related work experience

• Strong interpersonal skills including patience, empathy and communication

• Educational background in Hospitality Management or knowledge and experience working in a camp administration area an asset

• Planning, organization and management skills

• Demonstrated customer relations skills

• Computer proficiency (Microsoft Outlook, Word and Excel)

• Knowledge and experience in recreation programs and settings

• Demonstrated supervisory experience

• Ability to work in a team setting and independently

• Current Vulnerable Sector Police Record Check (within 6 months of start date)

• Current Standard First Aid and CPR “C”

• G Class License considered an asset

• Experience working with people with vision loss (children, teens and adults) considered an asset

• Demonstrated knowledge and understanding of management practices, principles, and facilities administration

• Ability to work flexible hours as well as standard camp hours

• Ability to work in a changing and busy environment

• Ability to travel when required

• Must reside at Lake Joseph Centre during operational season

• Must be willing to share accommodations with other staff member

Closing Date for Applications: 

Resumes will be reviewed on an on-going basis until March 31, 2017 for a May 2017 start date.


Please Send Application to: and quote the job title in the subject line.

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.