Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 98 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


December 2016

Job Title:

Coordinator, Team Operations, Ontario East




Ottawa, ON


The Coordinator, Team Operations, Ontario East will play a key role on the CNIB Ontario East Region Foundation team as the lead on administrative, logistical, research/writing, functional expertise and other support. This position requires a superior level of accuracy, confidentiality, sound judgment and diplomacy in dealing with staff, volunteers and program participants at all levels of the organization. The candidate is responsible for the smooth administrative operation of the Ontario East Region team on an on-going basis.

A key position to our team, this individual will be the main support system to the Executive Director, and to the Ontario East Region staff and Board.

Essential Duties entail (but not limited to):

Program Administration:

• You will assist the program leads in gathering report data for outcome evaluation processes for all programs within the region.

• You will assist the team with the development and fostering of an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected. Specifically, the team will depend on you for administrative duties including drafting and executing internal and external written communications, running data reports, data processing, minute taking, review and monitoring departmental expenses.

• You will assist the Executive Director with the implementation of the region's budget and property strategy.

• You will ensure understanding of, and compliance with, all CNIB's policies and procedures.

• You will champion CNIB's high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations. You will build strong, positive relationships with program leads and participants, and seek insight into their unique needs, goals and lived experiences.

Building strong community relationships:

• You will support the Executive Director in developing and stewarding effective partnerships with community organizations, funding agencies, individual and corporate donors, volunteers and others to help advance our mission in the community. 

• You will coordinate United Way proposal development, program reporting, and coordinating community engagement with United Ways committees.

Board Administration and Communication:

• Responsible for management, planning and coordination of communications to all Board and Committee members

• Schedules and coordinates meetings for the Ontario East Region Board and related Committees which includes preparation and distribution of agendas, Board packages and coordination of travel arrangements

• Acts as the official recorder at the Ontario East Region Board meetings; transcribes minutes with appropriate follow up and distribution

• Manages and administers the respective Board and Committee Membership lists and coordinates all Board and Committee Member onboarding processes

• Reconciles monthly Business Travel Accounts for the Executive Director, Board, and Committee members

• Provides executive administrative and finance support to the Ontario East Region, Executive Director, and the Board Chair and Committee Chairs as required

• Travels to various local and Regional meetings with the Executive Director and/or the Board Chair

• Other duties as assigned by the Executive Director, Ontario East Region


• Supports the development and stewardship of a culture of philanthropy among Board and Committee Members

• Supports the Ontario East Region Executive Director and the Board Chair in coordinating their external agenda and drafting potential funder correspondence.

• Supports Regional philanthropy efforts through providing logistical support to community events and fundraising initiatives as determined by the Executive Director

The duties and responsibilities outlined above are indicative of the role, but aren’t exhaustive and may be subject to change as required.

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

• A detail oriented approach to all you do

• Working knowledge and understanding of the roles, responsibilities and procedures of a Regional Board

• Proven track record of success in an executive support role

• Advanced proficiency in all Microsoft Office applications

• Proficiency in working with various database customer relations management (CRM) software applications like Raisers Edge

• Excellent organizational and planning skills to coordinate large volumes of materials and work to concurrent and/or conflicting deadlines

• Highly flexible and able to respond to new tasks

• Strong verbal and written communication and superior interpersonal skills. Portrays the appropriate professional image

• Knowledge of Accessibility Standards and best practices

• Good relationship/team builder and networking skills with a variety of stakeholders.

Experience and Education:

• Post-secondary degree or diploma in a related field.

• 3 - 5 years of experience in administration, executive support, customer service, and service delivery within a charity/not-for-profit organization or equivalent experience as deemed suitable by CNIB.

• Volunteer engagement experience.

• Personal or professional experience relating to blindness and vision loss is considered an asset.

Closing Date for Applications: 

January 13, 2017


Please Send the Application To: and quote the job title in the subject line.

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.